Customer Success Manager Jobs in New Jersey
Customer Success Manager jobs in New Jersey are among the most active in the region, with consistent demand across SaaS technology, financial services, pharmaceuticals, and enterprise software companies serving both the New York metro corridor and Philadelphia markets, and openings at every level from entry-level associate through senior and director. The largest concentrations of hiring are in Newark, Jersey City, and Princeton, where employers like Johnson & Johnson, Cognizant, and Prudential Financial maintain significant operations and regularly bring on customer success talent. The most in-demand specialties are enterprise account management, SaaS onboarding, and client retention for regulated industries. Find a role that fits below and apply directly.
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At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
See All 36 Customer Success Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success manager jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience managing B2B or SaaS client accounts
- Demonstrated ability to drive product adoption and reduce customer churn
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Experience working cross-functionally with sales, product, and support teams
Customer Success Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success manager in New Jersey?
Customer success manager is not a licensed profession in New Jersey, so there is no state board or required credential to work in the role. Most employers in New Jersey hire candidates with a bachelor's degree in business, communications, or a related field combined with relevant client-facing experience. Industry certifications such as the SuccessHACKER CSM certification or Gainsight's Pulse certification can strengthen a profile, particularly for roles in New Jersey's large SaaS and financial services sectors.
Which companies hire customer success managers in New Jersey?
Employers hiring customer success managers in New Jersey right now include JetBrains, AvePoint, and CentralReach, based on current listings on Migrate Mate as of November 2026. New Jersey's dense concentration of pharmaceutical, financial services, and enterprise technology firms means demand for customer success talent stays relatively steady throughout the year.
Which New Jersey cities have the most customer success manager jobs?
Jersey City, Marlton, and Holmdel have the most customer success manager openings in New Jersey. Newark and Jersey City draw the heaviest volume because of their proximity to New York City and the large financial services and technology firms headquartered or regionally based there, while Princeton attracts openings tied to the pharmaceutical and biotech companies concentrated along the Route 1 corridor.
Are there remote customer success manager jobs in New Jersey?
Yes, and more than most fields. Customer success management is a desk-based, relationship and software-driven role, which makes it well suited to remote and hybrid arrangements. About 72% of customer success manager openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how broadly SaaS and enterprise technology employers have adopted flexible work. Client onboarding and account reviews are the functions most commonly performed fully remotely.
How can I get hired as a customer success manager in New Jersey with little or no experience?
The most realistic entry path is starting in a customer support or account coordinator role at a New Jersey SaaS or financial technology company and moving laterally once you have demonstrable retention or upsell results. Large New Jersey employers in the pharmaceutical and professional services sectors often post associate customer success or client services representative roles that serve as a direct pipeline into full customer success positions. Building proficiency in a CRM platform and earning a recognized customer success certification gives candidates without formal experience a meaningful edge.
Where can I find and apply to customer success manager jobs in New Jersey?
You can find and apply to customer success manager jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state. Search the listings to find roles that match your experience level and the New Jersey industry or city you are targeting, then apply directly to the ones that fit.
See All 36 Customer Success Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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