Customer Success Manager Jobs in New Jersey
Customer Success Manager jobs in New Jersey are among the most active in the region, with consistent demand across SaaS technology, financial services, pharmaceuticals, and enterprise software companies serving both the New York metro corridor and Philadelphia markets, and openings at every level from entry-level associate through senior and director. The largest concentrations of hiring are in Newark, Jersey City, and Princeton, where employers like Johnson & Johnson, Cognizant, and Prudential Financial maintain significant operations and regularly bring on customer success talent. The most in-demand specialties are enterprise account management, SaaS onboarding, and client retention for regulated industries. Find a role that fits below and apply directly.
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Showing 5 of 33+ Customer Success Manager jobs
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 33 Customer Success Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success manager jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience managing B2B or SaaS client accounts
- Demonstrated ability to drive product adoption and reduce customer churn
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Experience working cross-functionally with sales, product, and support teams
Customer Success Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success manager in New Jersey?
Customer success manager is not a licensed profession in New Jersey, so there is no state board or required credential to work in the role. Most employers in New Jersey hire candidates with a bachelor's degree in business, communications, or a related field combined with relevant client-facing experience. Industry certifications such as the SuccessHACKER CSM certification or Gainsight's Pulse certification can strengthen a profile, particularly for roles in New Jersey's large SaaS and financial services sectors.
Which companies hire customer success managers in New Jersey?
Employers hiring customer success managers in New Jersey right now include JetBrains, IQVIA, and Doceree, based on current listings on Migrate Mate as of September 2026. New Jersey's dense concentration of pharmaceutical, financial services, and enterprise technology firms means demand for customer success talent stays relatively steady throughout the year.
Which New Jersey cities have the most customer success manager jobs?
Marlton, Somerset, and New Jersey have the most customer success manager openings in New Jersey. Newark and Jersey City draw the heaviest volume because of their proximity to New York City and the large financial services and technology firms headquartered or regionally based there, while Princeton attracts openings tied to the pharmaceutical and biotech companies concentrated along the Route 1 corridor.
Are there remote customer success manager jobs in New Jersey?
Yes, and more than most fields. Customer success management is a desk-based, relationship and software-driven role, which makes it well suited to remote and hybrid arrangements. About 71% of customer success manager openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how broadly SaaS and enterprise technology employers have adopted flexible work. Client onboarding and account reviews are the functions most commonly performed fully remotely.
How can I get hired as a customer success manager in New Jersey with little or no experience?
The most realistic entry path is starting in a customer support or account coordinator role at a New Jersey SaaS or financial technology company and moving laterally once you have demonstrable retention or upsell results. Large New Jersey employers in the pharmaceutical and professional services sectors often post associate customer success or client services representative roles that serve as a direct pipeline into full customer success positions. Building proficiency in a CRM platform and earning a recognized customer success certification gives candidates without formal experience a meaningful edge.
Where can I find and apply to customer success manager jobs in New Jersey?
You can find and apply to customer success manager jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state. Search the listings to find roles that match your experience level and the New Jersey industry or city you are targeting, then apply directly to the ones that fit.
See All 33 Customer Success Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs