Customer Success Manager Jobs in Texas
Customer Success Manager jobs in Texas are among the most active in the country, concentrated in SaaS, enterprise technology, financial services, and healthcare technology, with openings at every level from entry-level customer success associate through senior and director roles. Austin, Dallas, and Houston lead hiring, anchored by employers like Dell Technologies, Oracle, and Salesforce, all of which maintain large Texas operations. The most in-demand specialties are B2B SaaS account management, enterprise onboarding, and health tech customer success. Find a role that fits below and apply directly.
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Showing 4 of 190+ Customer Success Manager jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 190+ Customer Success Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Retail
- Cybersecurity
- Marketing & Advertising
What Texas Employers Look For
The qualifications that appear most often in customer success manager jobs across Texas.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success, account management, or SaaS support
- Proven ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for executive-level client engagement
- Familiarity with customer health scoring, QBR facilitation, and churn risk mitigation
Customer Success Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer success manager in Texas?
Texas has no state-issued license or certification required to work as a customer success manager. Most employers in Texas expect a bachelor's degree in business, communications, or a related field, combined with experience in account management, SaaS support, or client-facing roles. Earning a vendor-recognized credential such as a Gainsight or Salesforce certification strengthens applications considerably, particularly at Austin and Dallas technology companies where those tools are standard.
Which companies hire customer success managers in Texas?
Employers hiring customer success managers in Texas right now include SpaceX, Braze, and HP, based on current listings on Migrate Mate as of November 2026. Texas's concentration of enterprise software companies, financial services firms, and healthcare technology organizations means demand for the role is distributed across multiple industries rather than limited to a single sector.
Which Texas cities have the most customer success manager jobs?
Austin, Dallas, and Houston have the most customer success manager openings in Texas. Austin's dense SaaS and cloud software ecosystem drives the highest concentration of roles, while Dallas and Houston generate strong demand through enterprise technology, financial services, and healthcare IT employers headquartered or regionally based there.
Are there remote customer success manager jobs in Texas?
Yes, and more than most fields. Customer success management is a desk-based, digital-communication role that adapts readily to remote and hybrid arrangements. About 73% of customer success manager openings tied to Texas are remote or hybrid as of November 2026, reflecting how broadly the role has shifted away from on-site requirements. Onboarding and strategic account work are the functions most consistently offered with location flexibility.
How can I get hired as a customer success manager in Texas with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as technical support specialist, inside sales representative, or implementation coordinator, all of which appear regularly in Texas job listings and share core competencies with customer success. Large Austin and Dallas SaaS employers frequently post associate customer success or customer success development representative roles designed for candidates transitioning from support or sales. Completing a Gainsight or HubSpot certification before applying signals commitment and familiarity with the tools teams use daily.
Where can I find and apply to customer success manager jobs in Texas?
You can find and apply to customer success manager jobs in Texas on Migrate Mate, which lists current Texas openings updated regularly. Find roles that fit your experience and location and apply directly through each listing.
See All 190+ Customer Success Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs