Customer Success Manager Jobs in Virginia
Customer Success Manager jobs in Virginia are in high demand, with strong hiring concentrated in SaaS, federal contracting, cybersecurity, and cloud services sectors at levels from entry-level associate through senior and director roles. The most active hiring metros are Northern Virginia, Richmond, and Reston, where employers like Booz Allen Hamilton, Leidos, and Amazon Web Services maintain large, established operations. The most sought-after specialties in Virginia include enterprise software onboarding, government-sector account management, and cloud platform retention. Find a role that fits below and apply directly.
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Showing 5 of 54+ Customer Success Manager jobs
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
See All 54 Customer Success Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Manager Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success manager jobs across Virginia.
- Bachelor's degree in business, communications, or a technology-related field required
- Two or more years of experience in customer success, account management, or client services
- Proficiency with CRM platforms such as Salesforce or HubSpot in a professional setting
- Demonstrated ability to manage multiple enterprise accounts and drive product adoption
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience working with SaaS products or federal government clients strongly preferred
Customer Success Manager Jobs in Virginia: Frequently Asked Questions
How do you become a customer success manager in Virginia?
There is no state-issued license or certification required to work as a customer success manager in Virginia. Most Virginia employers expect a bachelor's degree in business, communications, or a related field, along with experience in account management or client services. Candidates pursuing roles with federal contractors in Northern Virginia often benefit from familiarity with government procurement cycles and relevant industry certifications such as PMP or Salesforce credentials.
Which companies hire customer success managers in Virginia?
Employers hiring customer success managers in Virginia right now include Bloomberg Industry, Cvent, and AvePoint, based on current listings on Migrate Mate as of November 2026. Virginia's concentration of federal contractors, defense technology firms, and cloud services companies means demand is particularly consistent in the Northern Virginia corridor.
Which Virginia cities have the most customer success manager jobs?
Arlington, Herndon, and Virginia have the most customer success manager openings in Virginia. Northern Virginia dominates because of its dense cluster of SaaS companies, federal contractors, and cloud providers, while Richmond draws hiring from financial services and healthcare technology firms headquartered there, and Reston anchors a tech corridor that includes major software and cybersecurity employers.
Are there remote customer success manager jobs in Virginia?
Yes, and more than most fields. About 79% of customer success manager openings tied to Virginia are remote or hybrid as of November 2026, reflecting how well the role translates to digital communication tools. The parts of the work most suited to remote arrangements are onboarding, check-in calls, and adoption coaching, while enterprise accounts occasionally require on-site relationship management.
How can I get hired as a customer success manager in Virginia with little or no experience?
The most realistic entry path is moving into a customer success associate or junior account coordinator role from adjacent positions such as technical support, inside sales, or customer service. Large Virginia-based federal contractors and SaaS firms in Northern Virginia regularly hire for associate-level customer success roles that provide structured onboarding. Building a Salesforce or HubSpot certification and assembling a portfolio of client communication samples gives candidates without formal experience a concrete advantage in Virginia's tech-heavy market.
Where can I find and apply to customer success manager jobs in Virginia?
You can find and apply to customer success manager jobs in Virginia on Migrate Mate, which lists current Virginia openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 54 Customer Success Manager Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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