Customer Success Architect Jobs in Virginia

DESCRIPTION

Do you have a passion for Startups? Do you have a passion for helping our top startup companies grow and thrive? Amazon Web Services (AWS) is looking for an experienced and motivated technical manager to coach, grow, and partner with skilled Startups Solutions Architects focusing on a wide range of customers. Working in collaboration with our sales teams, you will drive growth across a broad set of customers in this segment. If you think you have what it takes to lead the best in the industry, AWS is hiring Managers for our Solutions Architects!

In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer-facing and technical skills of your team. In addition to technical knowledge and leadership experience, it is important to have a solid understanding of modern development practices, and experience working at, or with our fastest growing startups. We are looking for technical builders who love the idea of working with startups to help them as they grow. In this role, you’ll work directly with a variety of interesting customers and help them make the best (and sometimes the most pragmatic) technical decisions along the way. You’ll have a chance to build enduring relationships with these companies and establish yourself as a trusted advisor. You will also have a solid understanding of the unique challenges startups face and how technology can empower their businesses.

You will help team members ramp up on AWS and develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our Services Teams, Marketing, Business Development and the broader Solutions Architecture Organization, as well as representing your team to executive management.

Open to domestic travel up to 30%

Key job responsibilities

• As a key member of the Startups Solutions Architecture team, ensure our customers’ success in building and migrating infrastructure, software and services onto the AWS platform leveraging best practices and modern architectures
• Capture and share best-practice knowledge amongst the AWS Solutions Architect community, especially learnings for what the earliest startups require
• In partnership with the sales and business development teams, formulate and execute a strategy to drive successful customer outcomes worldwide for startups
• Hire, on-board, train, and develop new Solutions Architects
• Coach Solutions Architects in the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS
• Capture and share best-practice knowledge amongst the AWS Solutions Architect community
• Create and motivate the development of whitepapers, data sheets, solutions, quickstarts, and other high-value customer facing content and best practices
• Act as a conduit and liaison between customers, service engineering teams and support
• Broadly engage with Amazon leadership to communicate, drive your vision, and work across the organization

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 5+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
• 2+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience
• 5+ years of technology solutions development and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing experience
• Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

LOCATION

USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually