Customer Success Engineer Jobs in Virginia
Customer Success Engineer jobs in Virginia are in strong and steady demand, concentrated in the technology, defense IT, cybersecurity, and cloud services sectors, with openings at every level from entry-level support roles through senior and principal positions. Northern Virginia's technology corridor, the Richmond metro, and the Hampton Roads area lead hiring, with established employers like Leidos, SAIC, and Microsoft maintaining consistent customer success and technical account functions in the state. The most in-demand specialties include cloud platform onboarding, SaaS implementation, and enterprise software support. Find a role that fits below and apply directly.
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Showing 5 of 54+ Customer Success Engineer jobs
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
See All 54 Customer Success Engineer Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Engineer Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Engineer Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success engineer jobs across Virginia.
- Bachelor's degree in computer science, engineering, information technology, or a related field
- Demonstrated experience with SaaS platforms, cloud infrastructure, or enterprise software implementations
- Strong technical troubleshooting skills with ability to diagnose customer-facing product issues
- Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or Zendesk
- Excellent written and verbal communication skills for working with technical and non-technical stakeholders
- Experience supporting federal, defense, or government sector clients is a plus in Virginia
Customer Success Engineer Jobs in Virginia: Frequently Asked Questions
How do you become a customer success engineer in Virginia?
The most direct path is a bachelor's degree in computer science, information technology, systems engineering, or a related field, followed by hands-on experience with enterprise software or cloud platforms. Virginia does not require a state-issued license for this role. Many Virginia employers, particularly those supporting federal agencies or defense contractors in Northern Virginia, value certifications such as AWS Certified Cloud Practitioner or Salesforce Administrator alongside demonstrated customer-facing technical experience.
Which companies hire customer success engineers in Virginia?
Employers hiring customer success engineers in Virginia right now include Bloomberg Industry, Cvent, and AvePoint, based on current listings on Migrate Mate as of November 2026. Northern Virginia's dense concentration of technology and government contracting firms means consistent demand from both commercial SaaS companies and defense-adjacent technology providers with long-term operations in the state.
Which Virginia cities have the most customer success engineer jobs?
Arlington, Herndon, and Virginia are the Virginia cities with the most customer success engineer openings. Northern Virginia dominates because of its role as a national hub for cloud computing, federal IT contracting, and cybersecurity firms, while Richmond draws hiring from growing fintech and healthcare technology companies, and Hampton Roads sees demand tied to defense technology contractors with large regional footprints.
Are there remote customer success engineer jobs in Virginia?
Yes, and more than most fields, since customer success engineering is largely a desk-based, communication-driven, and platform-centric role. About 79% of customer success engineer openings tied to Virginia are remote or hybrid as of November 2026. The most remote-friendly portions of the role are onboarding, product training, renewal management, and ongoing account check-ins, while initial implementation and on-site client work at federal facilities may require in-person presence.
How can I get hired as a customer success engineer in Virginia with little or no experience?
The most realistic entry path is starting in a technical support, help desk, or customer support associate role at a Virginia-based SaaS or cloud company, then moving into customer success as you build product and client-facing experience. Large Northern Virginia technology employers and government contractors often hire associate customer success or onboarding specialists who work under senior engineers. Earning an entry-level cloud certification such as AWS Cloud Practitioner or a Salesforce Administrator credential, combined with a portfolio of resolved support cases or implementation projects, gives candidates a measurable edge in a competitive market.
Where can I find and apply to customer success engineer jobs in Virginia?
You can find and apply to customer success engineer jobs in Virginia on Migrate Mate, which lists current Virginia openings across Northern Virginia, Richmond, Hampton Roads, and beyond. Find a role that fits your experience and specialization and apply directly.
See All 54 Customer Success Engineer Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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