Application Support Analyst Jobs in Virginia

Qualifications:

Experience Varies by level hired.

Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills Strong written and verbal communication skills, adaptable to different audiences. Ability to self-learn and work independently with minimal supervision. Effective at managing multiple priorities and projects simultaneously. Proficient in supporting Microsoft Windows Server and desktop environments, including basic server and admin troubleshooting. Demonstrated experience with specialized ancillary line of business applications in support of critical business functions. Experience using IT ticketing systems for tracking and resolving issues. Comfortable supporting batch jobs, file imports, and report generation for core business applications. Comfortable with remote support tools (e.g., Remote Desktop, TeamViewer).

Physical Requirements

Talking - Effective verbal communication to convey and acknowledge receiving detail or important instructions accurately, loudly, or quickly.

Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.

Finger Dexterity - Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment.

Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.

Visual Abilities - Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors.

Physical Strength - Lifting and carrying equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50lbs of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor.

Ability to Operate a Motor Vehicle - Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy.

Reaching and Stretching - Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside.

Bending - Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder.

Work Environment Standard office environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.

EOE/M/F/Disability/Vet

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.