Application Support Analyst Jobs
Application Support Analyst jobs are open across healthcare, financial services, manufacturing, and enterprise technology, at every level from entry-level to senior and lead, with specializations in ERP systems, ITSM platforms, and end-user support. Find a role that fits from the openings below and apply directly.
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Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm.
The Application Support Analyst I is responsible for the entry level troubleshooting and problem analysis of the Athena Electronic Health Records System and all applications. Analyzing customer needs and implementing system and process change when applicable to support those needs.
Responsibilities:
- Provide help desk support. Respond to staff questions and assist with troubleshooting issues within the Athena Electronic Health Records System and all applications.
- Create and maintain reports to support end user, departmental and organizational needs.
- Maintain a thorough and in-depth knowledge and understanding of the Athena system in both the financial and clinical modules to provide first line application support to the organization and end users.
- Collaborate with management, providers, and end users to analyze informational and functional needs and make system setup modifications when applicable to meet those needs and develop processes to support those needs under the management of the Director of Application Support.
- Ability to critically evaluate information gathered from multiple sources to distinguish user request from true underlying need.
- Identify areas of opportunity for automating manual tasks by analyzing work processes and making recommendations for implementing change.
- Maintain system tables to support organizational objectives and maintain network standards and methodologies.
- Act as a liaison between HHHN and Athena and all applications on support issues and enhancement requests.
Requirements
- Bachelor's degree in an information technology or business-related field or equivalent work
- Excellent communication, customer service, organizational skills
- Proficiency in using MS Office Suite applications
Compensation: $31.25/hour
Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm.
The Application Support Analyst I is responsible for the entry level troubleshooting and problem analysis of the Athena Electronic Health Records System and all applications. Analyzing customer needs and implementing system and process change when applicable to support those needs.
Responsibilities:
- Provide help desk support. Respond to staff questions and assist with troubleshooting issues within the Athena Electronic Health Records System and all applications.
- Create and maintain reports to support end user, departmental and organizational needs.
- Maintain a thorough and in-depth knowledge and understanding of the Athena system in both the financial and clinical modules to provide first line application support to the organization and end users.
- Collaborate with management, providers, and end users to analyze informational and functional needs and make system setup modifications when applicable to meet those needs and develop processes to support those needs under the management of the Director of Application Support.
- Ability to critically evaluate information gathered from multiple sources to distinguish user request from true underlying need.
- Identify areas of opportunity for automating manual tasks by analyzing work processes and making recommendations for implementing change.
- Maintain system tables to support organizational objectives and maintain network standards and methodologies.
- Act as a liaison between HHHN and Athena and all applications on support issues and enhancement requests.
Requirements
- Bachelor's degree in an information technology or business-related field or equivalent work
- Excellent communication, customer service, organizational skills
- Proficiency in using MS Office Suite applications
Compensation: $31.25/hour
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Find JobsApplication Support Analyst Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Medical University of South Carolina14
- Houston Methodist12
- Citi10
- Digital Building Components8
- Ryder System7
Top Industries Hiring
- Healthcare & Medical Services151
- Education32
- Technology & Software30
- Construction & Real Estate16
- Investment & Asset Management11
What Employers Look For
The qualifications that appear most often in application support analyst jobs.
- Experience troubleshooting and supporting enterprise software applications in a production environment
- Proficiency with ITSM ticketing systems such as ServiceNow, Jira Service Management, or Remedy
- Strong SQL skills for querying databases and diagnosing application data issues
- Bachelor's degree in information technology, computer science, or a related field
- Familiarity with ITIL processes including incident, change, and problem management
- Experience documenting support procedures, known errors, and workarounds in a knowledge base
Tips for Your Application Support Analyst Job Search
Tailor your resume to each stack
Application support roles vary widely by platform. List the specific applications you've supported, such as ServiceNow, Salesforce, SAP, or Oracle, right at the top of your skills section so hiring managers can match you to their environment instantly.
Quantify your ticket resolution work
Vague bullet points like 'resolved user issues' won't stand out. Describe the volume of tickets you handled, the systems involved, and any reductions in escalation rates or downtime you contributed to. Concrete outcomes get callbacks.
Filter openings by ITSM tool requirement
Many application support analyst postings are written around one core ITSM platform. Search by tool name alongside the job title to surface roles where your existing certifications, such as ITIL or ServiceNow admin credentials, give you a real advantage.
Apply early to roles that fit
Migrate Mate lists application support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for application support roles almost always present a real outage or user-reported bug scenario. Practice walking through your diagnostic process out loud, from log review to escalation decisions, so your methodology is clear and structured under pressure.
Negotiate using scope, not just title
If an offer comes in lower than expected, point to the breadth of systems you'll own, the number of business units you'll support, or your on-call responsibilities. Scope-based negotiation tends to be more effective for support roles than title comparisons alone.
Application Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most application support analysts?
The companies hiring the most application support analysts right now include Medical University of South Carolina, Houston Methodist, and Citi, with the largest share of openings in Texas, New York, and North Carolina, based on current listings on Migrate Mate as of June 2026. Healthcare systems, large financial institutions, and managed service providers consistently post the highest volumes of these roles.
How many application support analyst jobs are remote?
About 32% of application support analyst openings are fully remote or hybrid as of June 2026, with remote availability highest for roles centered on SaaS platform support and lower for positions tied to on-premises ERP systems or environments that require hands-on coordination with infrastructure teams.
How do you become an application support analyst?
Start with a degree or certification in information technology or a related field, then build hands-on experience with enterprise applications through internships, help desk roles, or junior IT positions. Earn an ITIL Foundation certification to demonstrate process knowledge, learn SQL for database queries, and develop fluency in at least one major ITSM platform before applying to analyst-level roles.
Can you get hired as an application support analyst with little experience?
Yes, many employers hire candidates with limited experience if they can demonstrate hands-on familiarity with the relevant application or platform. A help desk background, personal lab work with tools like ServiceNow or Salesforce, and a completed ITIL Foundation certification can compensate for a thin resume. Target postings that list the platforms you already know rather than applying broadly.
What does the application support analyst interview process look like?
Most interview processes include an initial recruiter screen, a technical interview where you walk through past support scenarios and demonstrate tool knowledge, and a final round with the hiring manager or team lead. Expect questions about how you diagnose application errors, prioritize competing incidents, and communicate outages to business stakeholders. Some employers add a short written or practical exercise.
Where can I find and apply to application support analyst jobs?
You can find and apply to application support analyst jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your skills and experience, then apply directly to each opening that fits.
See All 297+ Application Support Analyst Jobs
Jump back to the full list of openings and apply to any application support analyst role that fits.
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