Application Support Analyst Jobs
Application Support Analyst jobs are open across healthcare, financial services, government, and enterprise software, from junior to senior and lead levels, with specializations in ERP systems, IT helpdesk escalation, and business application management. Find a role that fits below and apply directly.
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At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
Application Support Analyst Jobs by Experience Level
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Find JobsApplication Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software15
- Banking & Financial Services11
- Investment & Asset Management3
- Consulting & Professional Services2
- Automotive1
What Employers Look For
The qualifications that appear most often in application support analyst jobs.
- Bachelor's degree in information technology, computer science, or a related field
- Experience supporting enterprise applications such as SAP, Oracle, or Salesforce
- Proficiency with IT service management tools and ticketing systems
- Ability to troubleshoot application issues and coordinate with development teams
- Strong written and verbal communication skills for end-user support
- ITIL Foundation certification or equivalent service management knowledge
Tips for Your Application Support Analyst Job Search
Tailor your resume to the application stack
Hiring managers scan for named systems, not generic phrases. List every business application you've supported, including version numbers where relevant, so recruiters can confirm you've worked with their specific ERP, CRM, or ITSM platform before they call you.
Apply early to roles that fit
Migrate Mate lists application support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight incident resolution metrics on your resume
Quantify your support work by describing ticket volume handled, average resolution time, or system uptime you helped maintain. Application support roles are operational, and numbers show you understand the performance expectations that come with keeping business systems running.
Filter openings by the platforms you know best
Job titles for this role vary widely, with some postings using analyst, specialist, or coordinator interchangeably. Search for the specific application names you support, such as Salesforce, SAP, or Oracle, alongside the analyst title to surface postings that match your actual experience.
Prepare to walk through a real troubleshooting scenario
Interviewers commonly ask you to describe how you diagnosed and resolved a production issue under pressure. Prepare two or three specific examples that show your diagnostic process, who you escalated to, and how you documented the resolution for future reference.
Negotiate scope before you negotiate salary
In application support, on-call expectations and after-hours coverage vary enormously by employer. Before discussing compensation, clarify the on-call rotation, incident response expectations, and escalation paths so you're comparing offers on equal terms.
Application Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most application support analysts?
The most active employers for application support analysts right now are The Depository Trust & Clearing Corporation (DTCC), BNY, and Sirona Medical, and the most openings are in Texas, California, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is particularly concentrated in industries that run complex enterprise software environments, including healthcare systems, financial institutions, and large government contractors.
How many application support analyst jobs are remote?
About 72% of application support analyst openings are fully remote or hybrid as of November 2026, though the share varies by employer type and application criticality. Roles supporting cloud-hosted SaaS platforms and internal business tools tend to offer the most remote flexibility, while positions tied to on-premise systems or regulated environments more often require on-site presence.
How do you become an application support analyst?
Start by building hands-on experience with at least one major enterprise application through coursework, labs, or an entry-level helpdesk role. Earn a foundational certification such as ITIL Foundation to demonstrate familiarity with service management processes. Then target junior support roles at organizations that run the platforms you know, and build your incident documentation and escalation skills from there.
Can I get an application support analyst job with little experience?
Yes, many employers hire candidates with limited professional experience if you can demonstrate working knowledge of a specific application or platform. Completing vendor training programs, building a home lab, or supporting a small business's software stack as a volunteer or freelancer all count as relevant experience. Emphasize your troubleshooting methodology and documentation habits, since those translate directly to the daily work of the role.
What does the application support analyst interview process look like?
Most interview processes include an initial screen with a recruiter or hiring manager, followed by a technical round where you'll walk through past troubleshooting scenarios and may be asked to diagnose a simulated application issue. A final round often involves meeting the broader IT or operations team. Employers consistently ask how you prioritize competing tickets, communicate with non-technical users, and document resolutions for future reference.
Where can I find and apply to application support analyst jobs?
You can find and apply to application support analyst jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and the applications you know best, then apply directly to each listing.
See All 249+ Application Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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