Customer Success Agent Jobs
Customer Success Agent jobs are open across SaaS, fintech, healthtech, and e-commerce, from entry-level to senior and team lead, with specializations in onboarding, retention, and technical support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 14+ Customer Success Agent jobs
Customer Success Agent
Location: Chandler, AZ HQ
Reports To: Customer Success Manager
Salary: Full-Time, Hourly Non-Exempt
Pay Range: $21/hr
*Nail enhancements are not allowed at any time if employed with VB Cosmetics*
Purpose: We are seeking a Customer Success Agent to become an integral part of our growing team! This hybrid role blends customer support and account management responsibilities to drive high-touch service, technical troubleshooting, and strategic engagement for Dazzle Dry’s professional and retail accounts. The ideal candidate is highly organized, client-focused, and capable of balancing reactive support tasks with proactive relationship management.
Primary Responsibilities:
- Promptly respond to incoming customer inquiries via phone, email, and ticket systems with a positive, empathetic, and professional attitude at all times
- Maintain support interactions daily while ensuring professional service and accurate records
- Provide onboarding and ongoing check-ins with assigned professional accounts
- Manage salon/spa or professional accounts with a focus on growth, retention, and satisfaction
- Identify upsell opportunities and promote product launches and seasonal collections
- Troubleshoot application issues and ensure product usage compliance and education
- Monitor account health and communicate trends or concerns
- Maintain CRM data hygiene and contribute to internal improvement initiatives
- Other duties as deemed necessary by management.
Minimum Requirements:
-
2+ years in Customer Service, Account Management, or a client-facing support role
- Experience handling inbound calls while managing a book of business
- Knowledge of the professional nail/cosmetics industry preferred
-
Familiarity with the following, or similar, systems/tools:
- Syspro (ERP)
- Shopify (ecommerce)
- Salesforce (ticketing and live chat)
- Yotpo (reviews and loyalty)
- Outlook, Microsoft Teams, and other collaboration tools
Soft Skills:
- Strong multitasking, organizational, and time management skills
- Analytical problem-solving with empathy and communication excellence
- Must be attentive and patient
- Strong willingness to help and solve problems
- Able to work independently and cohesively as part of a team
Customer Success Agent
Location: Chandler, AZ HQ
Reports To: Customer Success Manager
Salary: Full-Time, Hourly Non-Exempt
Pay Range: $21/hr
*Nail enhancements are not allowed at any time if employed with VB Cosmetics*
Purpose: We are seeking a Customer Success Agent to become an integral part of our growing team! This hybrid role blends customer support and account management responsibilities to drive high-touch service, technical troubleshooting, and strategic engagement for Dazzle Dry’s professional and retail accounts. The ideal candidate is highly organized, client-focused, and capable of balancing reactive support tasks with proactive relationship management.
Primary Responsibilities:
- Promptly respond to incoming customer inquiries via phone, email, and ticket systems with a positive, empathetic, and professional attitude at all times
- Maintain support interactions daily while ensuring professional service and accurate records
- Provide onboarding and ongoing check-ins with assigned professional accounts
- Manage salon/spa or professional accounts with a focus on growth, retention, and satisfaction
- Identify upsell opportunities and promote product launches and seasonal collections
- Troubleshoot application issues and ensure product usage compliance and education
- Monitor account health and communicate trends or concerns
- Maintain CRM data hygiene and contribute to internal improvement initiatives
- Other duties as deemed necessary by management.
Minimum Requirements:
-
2+ years in Customer Service, Account Management, or a client-facing support role
- Experience handling inbound calls while managing a book of business
- Knowledge of the professional nail/cosmetics industry preferred
-
Familiarity with the following, or similar, systems/tools:
- Syspro (ERP)
- Shopify (ecommerce)
- Salesforce (ticketing and live chat)
- Yotpo (reviews and loyalty)
- Outlook, Microsoft Teams, and other collaboration tools
Soft Skills:
- Strong multitasking, organizational, and time management skills
- Analytical problem-solving with empathy and communication excellence
- Must be attentive and patient
- Strong willingness to help and solve problems
- Able to work independently and cohesively as part of a team
Customer Success Agent Jobs by Experience Level
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Find Customer Success Agent JobsCustomer Success Agent Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in customer success agent jobs.
- 1-3 years of experience in customer success, account management, or customer support
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interactions
- Experience with customer health scoring, onboarding workflows, or renewal processes
- Ability to manage a portfolio of accounts and prioritize by risk or opportunity
- Familiarity with helpdesk or ticketing systems such as Zendesk or Intercom
Tips for Your Customer Success Agent Job Search
Quantify churn and retention on your resume
Customer success hiring managers look for proof you moved the needle. Replace vague phrases like 'supported customers' with concrete outcomes: renewal rates you influenced, escalations you resolved, or onboarding completion rates you improved under your ownership.
Apply early to roles that fit
Migrate Mate lists customer success agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your application to the product type
A B2B SaaS customer success role and a consumer app support role require different signals. Highlight enterprise account management experience for B2B postings and fast-resolution, high-volume handling for consumer-facing ones. Mismatched framing gets filtered fast.
Prepare a portfolio of customer stories
Bring one or two anonymized case studies to interviews: a customer who was at risk of churning and what you did, or a complex onboarding you owned start to finish. Concrete stories outperform rehearsed answers about your communication style.
Research the company's customer health metrics
Before your interview, look up whether the company publicly discusses net revenue retention, NPS, or expansion revenue. Asking informed questions about how the team measures success signals you already think like a customer success professional, not a support rep.
Negotiate on role scope, not just compensation
Customer success titles vary wildly in practice. Before accepting an offer, clarify exactly what portion of your book of business involves proactive outreach versus reactive ticket handling. A high-volume inbound support role and a strategic CSM role can carry the same title.
Customer Success Agent Jobs: Frequently Asked Questions
Which companies are hiring the most customer success agents?
The most active employers for customer success agents right now are Freedom Mortgage, News, and ServiceNow, and the most openings are in Florida, Arizona, and New York, based on current listings on Migrate Mate as of November 2026. SaaS and technology companies consistently post the highest volume of customer success agent openings year-round.
How many customer success agent jobs are remote?
About 56% of customer success agent openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in business operations. Onboarding specialist and digital customer success positions tend to be the most remote-friendly sub-areas within the broader function.
How do you become a customer success agent?
Most customer success agents start by building experience in customer support, inside sales, or account coordination, then move into a dedicated customer success role. You'll want to get comfortable with CRM tools, learn how to read customer health data, and practice communicating proactively with clients. Certifications from programs focused on customer success management can strengthen your candidacy for more senior roles.
Can you get hired as a customer success agent with no experience?
Yes, many entry-level customer success agent roles are open to candidates coming from retail, hospitality, or general support backgrounds, as long as you can demonstrate strong communication skills and a pattern of solving customer problems. Highlight any experience managing client relationships, handling complaints, or guiding users through a process. Roles at early-stage SaaS companies often have the lowest experience barriers.
What does the customer success agent interview process look like?
The typical process includes an initial recruiter screen, a hiring manager conversation focused on your experience with customers and retention, and a practical exercise such as a mock customer call or a written response to a difficult client scenario. Final rounds often involve meeting a team lead or account executive and discussing how you'd handle at-risk accounts. The whole process usually runs two to four rounds.
Where can I find and apply to customer success agent jobs?
You can find and apply to customer success agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits your situation.
See All 14 Customer Success Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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