Customer Service Management Jobs
Customer service management jobs are open across retail, healthcare, financial services, telecommunications, and hospitality, at every level from team lead to director, with specializations in contact center operations, client success, and field service management. Find a role that fits from the openings below and apply directly.
Find JobsOverview
Showing 5 of 51,396+ Customer Service Management jobs
INTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Treasury Management Customer Service Specialist I focuses on providing exceptional, expert-level support to internal business partners & clients regarding Treasury Management (TM) & Business Banking (BB) products and services, requiring strong technical skills, communication, and problem-solving abilities.
DUTIES AND RESPONSIBILITIES
- Responding to inquiries through the Treasury Management and Business Banking call queue, internal email communication & secure message channel(s)
- Resolving technical issues and providing resolutions to internal business partners and/or clients
- Educating customers on Treasury Management & Business Banking products and services
- Ensuring a high level of customer satisfaction & experience
PRODUCT KNOWLEDGE
- Maintaining a strong understanding of all Treasury Management & Business Banking products and services
- Staying up to date on all TM and BB product & service changes
- Being able to explain complex concepts in a clear and concise manner (verbally and written)
- Identifying & cross selling TM and BB products and services
RELATIONSHIP MANAGEMENT
- Building and maintaining strong relationships with clients as well as internal business partners
- Proactively identifying client needs and opportunities
PROCESS AND PROCEDURES
- Following established TM and BB procedures and guidelines
- Utilization of the CRM system for reporting and analysis
- Maintaining accurate records and documentation
- Recommends process improvement to improve efficiencies
SKILLS AND QUALIFICATIONS
- Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills
- Technical Skills: Proficiency in relevant banking systems and software
- Product Knowledge: Strong understanding of treasury management products and services
- Analytical Skills: Ability to analyze data and identify trends
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively
- Problem-Solving Skills: Ability to identify and resolve customer issues
EDUCATION AND/OR EXPERIENCE
- High School Diploma or equivalent
- 3-5 years of applicable and exceptional customer-facing experience
- Preferred: Bachelor’s Degree in a business-related field
Performs other duties as assigned
WORK SCHEDULE (IN OFFICE)
Monday-Friday 9 a.m.-6 p.m.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
INTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Treasury Management Customer Service Specialist I focuses on providing exceptional, expert-level support to internal business partners & clients regarding Treasury Management (TM) & Business Banking (BB) products and services, requiring strong technical skills, communication, and problem-solving abilities.
DUTIES AND RESPONSIBILITIES
- Responding to inquiries through the Treasury Management and Business Banking call queue, internal email communication & secure message channel(s)
- Resolving technical issues and providing resolutions to internal business partners and/or clients
- Educating customers on Treasury Management & Business Banking products and services
- Ensuring a high level of customer satisfaction & experience
PRODUCT KNOWLEDGE
- Maintaining a strong understanding of all Treasury Management & Business Banking products and services
- Staying up to date on all TM and BB product & service changes
- Being able to explain complex concepts in a clear and concise manner (verbally and written)
- Identifying & cross selling TM and BB products and services
RELATIONSHIP MANAGEMENT
- Building and maintaining strong relationships with clients as well as internal business partners
- Proactively identifying client needs and opportunities
PROCESS AND PROCEDURES
- Following established TM and BB procedures and guidelines
- Utilization of the CRM system for reporting and analysis
- Maintaining accurate records and documentation
- Recommends process improvement to improve efficiencies
SKILLS AND QUALIFICATIONS
- Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills
- Technical Skills: Proficiency in relevant banking systems and software
- Product Knowledge: Strong understanding of treasury management products and services
- Analytical Skills: Ability to analyze data and identify trends
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively
- Problem-Solving Skills: Ability to identify and resolve customer issues
EDUCATION AND/OR EXPERIENCE
- High School Diploma or equivalent
- 3-5 years of applicable and exceptional customer-facing experience
- Preferred: Bachelor’s Degree in a business-related field
Performs other duties as assigned
WORK SCHEDULE (IN OFFICE)
Monday-Friday 9 a.m.-6 p.m.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
See All 51,396+ Customer Service Management Jobs
Jump back to the full list of openings and apply to any customer service management role that fits.
Find JobsCustomer Service Management Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- State Farm6,729
- AutoZone2,147
- GameStop1,637
- JPMorganChase1,052
- McDonald's865
Top Industries Hiring
- Insurance8,380
- Banking & Financial Services5,106
- Technology & Software4,575
- Retail3,128
- Automotive3,018
What Employers Look For
The qualifications that appear most often in customer service management jobs.
- 3-5 years of experience managing customer service teams or contact center operations
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to track and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience hiring, coaching, and conducting performance reviews for frontline agents
- Bachelor's degree in business, communications, or a related field, or equivalent experience
- Familiarity with workforce management tools and scheduling software for agent coverage
Tips for Your Customer Service Management Job Search
Quantify your team and volume metrics
Customer service management resumes win when you show scale: how many direct reports you led, call or ticket volumes your team handled, and resolution rate improvements you drove. Hiring managers compare candidates by numbers, not descriptions.
Highlight the platforms your teams used
List the CRM and helpdesk tools you've managed teams on, such as Salesforce Service Cloud, Zendesk, or Freshdesk. Many applicant tracking systems filter for these terms before a human reads your resume.
Apply early to roles that fit
Migrate Mate lists customer service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings that match your channel experience
Customer service management roles differ significantly by channel: voice, chat, email, or in-person. Read each posting for the channels it emphasizes and lead your cover letter with the channels where you've built or managed teams.
Prepare STAR stories around difficult escalations
Interviewers for management roles almost always ask how you handled a major escalation or a underperforming agent. Have two or three structured examples ready that show your coaching approach and the outcome you produced.
Negotiate using scope, not just title
When discussing offers, ask for clarity on headcount, budget authority, and performance targets before countering compensation. Knowing the full scope lets you anchor your ask to the actual complexity of the role.
Customer Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most customer service managements?
The companies hiring the most customer service managements right now include State Farm, AutoZone, and GameStop, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of June 2026. Roles are concentrated in retail, healthcare, and financial services at the moment.
How many customer service management jobs are remote?
About 9% of customer service management openings are fully remote or hybrid as of June 2026, making it one of the more flexible management tracks. Contact center and digital support roles tend to be most remote, while in-store, hospitality, and field service management positions are predominantly on-site.
How do you become a customer service management?
Start by building frontline experience as a customer service representative or team lead so you understand daily agent challenges. From there, develop skills in coaching, scheduling, and performance reporting. Seek out a shift supervisor or assistant manager role to gain direct reports, then use measurable results from that position to move into a full management title.
Can you get a customer service management job with little experience?
Yes, some employers hire candidates into associate or team lead roles that carry management responsibilities without requiring years of prior management experience. Focus your applications on companies promoting internally from agent ranks, emphasize any informal leadership you've done, and be ready to discuss how you've handled conflict resolution or coached peers in previous roles.
What does the customer service management interview process look like?
Most companies run a phone screen with HR followed by a panel or one-on-one interview with a senior operations manager or director. Expect behavioral questions about team performance, escalation handling, and coaching approaches. Some employers add a case study or role-play scenario where you respond to a simulated agent or customer situation before a final offer conversation.
Where can I find and apply to customer service management jobs?
You can find and apply to customer service management jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, channel background, and industry preference, then apply directly to each one that fits.
See All 51,396+ Customer Service Management Jobs
Jump back to the full list of openings and apply to any customer service management role that fits.
Find Jobs