Customer Service Management Jobs
Customer Service Management jobs are open across retail, healthcare, financial services, telecommunications, and logistics, from team lead and supervisor to director and VP, with specializations in contact center operations, client success, and workforce management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 36+ Customer Service Management jobs
DESCRIPTION
In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands-on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.
Key job responsibilities
- Own the multi-year security strategy for Customer Service Identity and Access Management (CSIAM), setting the technical direction for how hundreds of thousands of workforce users and hundreds of millions of customers are authenticated and authorized across every Customer Service contact channel.
- Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness one of the world's largest customer service organizations depends on.
- Define and refine the authorization models that secures customer and agentic interactions, governing how AI agents and associates act on a customer's behalf without eroding customer trust.
- Serve as the senior technical leader and escalation point for the team's most complex and ambiguous security problems, resolving them directly and through other engineers across multiple service teams.
- Evaluate and introduce emerging security technologies, inventing mechanisms that eliminate security tech debt and reduce risk at scale.
Communication and Ability To Influence Are Key!
- Communicate complex security risk and strategy clearly to both executive and deeply technical audiences while providing the technical insight that drives business reviews and roadmap decisions.
- Influence and align partner organizations, service owners, and leadership up to the VP level, negotiating security and business priorities and trade-offs while driving teams toward simple, coherent, secure designs.
- Mentor and raise the bar for security engineers org-wide, deepening the team's technical capability and cross-pollinating knowledge across partner organizations.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
- 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
- 5+ years of (non-internship) scripting, programming, and security code review in common programming languages experience
- Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
- 5+ years of industry-based experience in security vulnerabilities identification, attack patterns, and remediation techniques (non-internship) experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of non-internship work across at least 5 of the following security domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls experience
PREFERRED QUALIFICATIONS
- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience with security in service-oriented architectures/microservices and web services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Irvine - 178,400.00 - 226,700.00 USD annually
USA, TX, Austin - 178,400.00 - 226,700.00 USD annually
USA, WA, Seattle - 178,400.00 - 226,700.00 USD annually
DESCRIPTION
In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands-on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.
Key job responsibilities
- Own the multi-year security strategy for Customer Service Identity and Access Management (CSIAM), setting the technical direction for how hundreds of thousands of workforce users and hundreds of millions of customers are authenticated and authorized across every Customer Service contact channel.
- Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness one of the world's largest customer service organizations depends on.
- Define and refine the authorization models that secures customer and agentic interactions, governing how AI agents and associates act on a customer's behalf without eroding customer trust.
- Serve as the senior technical leader and escalation point for the team's most complex and ambiguous security problems, resolving them directly and through other engineers across multiple service teams.
- Evaluate and introduce emerging security technologies, inventing mechanisms that eliminate security tech debt and reduce risk at scale.
Communication and Ability To Influence Are Key!
- Communicate complex security risk and strategy clearly to both executive and deeply technical audiences while providing the technical insight that drives business reviews and roadmap decisions.
- Influence and align partner organizations, service owners, and leadership up to the VP level, negotiating security and business priorities and trade-offs while driving teams toward simple, coherent, secure designs.
- Mentor and raise the bar for security engineers org-wide, deepening the team's technical capability and cross-pollinating knowledge across partner organizations.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
- 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
- 5+ years of (non-internship) scripting, programming, and security code review in common programming languages experience
- Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
- 5+ years of industry-based experience in security vulnerabilities identification, attack patterns, and remediation techniques (non-internship) experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of non-internship work across at least 5 of the following security domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls experience
PREFERRED QUALIFICATIONS
- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience with security in service-oriented architectures/microservices and web services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Irvine - 178,400.00 - 226,700.00 USD annually
USA, TX, Austin - 178,400.00 - 226,700.00 USD annually
USA, WA, Seattle - 178,400.00 - 226,700.00 USD annually
See All 36 Customer Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Job Market
Who's Hiring
Top Industries Hiring
- Food & Beverage
What Employers Look For
The qualifications that appear most often in customer service management jobs.
- 3-7 years of experience managing customer service teams or contact center operations
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to track and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience hiring, coaching, and conducting performance reviews for direct reports
- Bachelor's degree in business, communications, or a related field
- Familiarity with workforce management tools and scheduling software
Tips for Your Customer Service Management Job Search
Quantify team and volume metrics
Hiring managers in customer service management want numbers on your resume. State how many direct reports you managed, the ticket or call volume your team handled, and any measurable improvements in satisfaction scores or resolution times you drove.
Tailor your resume to channel type
Contact center, field service, and retail floor management are distinct environments. Match your resume's language to the channel in the job posting so a recruiter immediately sees you've operated in that specific setting, not just in customer service broadly.
Target openings by operational scale
A team lead role at a 15-person startup and a call center manager role overseeing 200 agents require different pitches. Read the headcount and reporting structure in each posting and adjust your cover letter to match the scope of what you've actually managed.
Apply early to roles that fit
Migrate Mate lists customer service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interviews
Interviewers will ask how you handled an underperforming rep, a spike in escalations, or a policy rollout your team resisted. Prepare two or three specific stories using a situation-action-result structure so you answer confidently with real examples.
Negotiate using operational impact data
When discussing compensation, anchor your ask to the measurable outcomes you delivered: reduced churn, improved first-contact resolution, or headcount you managed within budget. Operational data gives you a stronger negotiating position than tenure alone.
Customer Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most customer service managements?
The companies hiring the most customer service managements right now include Canteen, Invitation Homes, and canteen, with the largest share of openings in California, Texas, and Arizona, based on current listings on Migrate Mate as of November 2026. Retail, healthcare, and financial services consistently post the highest volume of these roles.
How many customer service management jobs are remote?
About 57% of customer service management openings are fully remote or hybrid as of November 2026, with remote work most common in roles focused on digital support channels, SaaS customer success, and back-office contact center operations rather than in-person retail or field service management positions.
How do you become a customer service management?
Start by building direct experience as a frontline customer service representative, then move into a team lead or senior agent role where you coach others. From there, demonstrate your ability to hit team KPIs, manage scheduling, and handle escalations before applying for a formal management title. Earning a CRM certification strengthens your candidacy.
Can you get hired in customer service management with little experience?
Yes, if you frame existing experience correctly. Supervisory stints, leading training sessions, covering for a manager, or owning a process improvement project all signal readiness for a management role. Apply for team lead or assistant manager titles first, build a record of measurable results, then move into full management positions within one or two years.
What does the customer service management interview process look like?
The process typically starts with a phone screen from HR focused on your background and availability, followed by a competency-based interview with the hiring manager covering how you've handled team performance and difficult customers. Final rounds often include a panel interview with senior leadership or a case exercise asking you to diagnose a struggling team's metrics and propose a fix.
Where can I find and apply to customer service management jobs?
You can find and apply to customer service management jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred industry, then apply directly to each listing that fits.
See All 36 Customer Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
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