Customer Service Management Jobs
Customer Service Management jobs are open across retail, healthcare, financial services, telecommunications, and logistics, from team lead and supervisor to director and VP, with specializations in contact center operations, client success, and workforce management. See the openings below and apply to the ones that match your experience.
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Showing 4 of 32+ Customer Service Management jobs
Job Details
- Job category Property Management
- Position Type
- Posted 07/27/2026
- Location(s) 598 North Lake Blvd Suite 1000, Altamonte Springs FL 32701, United States
- Req ID R5434
Job Description
Who We Are
Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team
As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:
Assisting residents in person or over the phone in a well-mannered and professional way
Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
Completing resident welcome calls and emails to help ensure a seamless move-in experience
Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
Reviewing and working through all action items on applicable task list
Your Experience Includes
High school or GED
Proven experience in Property Management administration or customer service
Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor
Why Us
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.
Build a foundation here and apply today!
Salary Range
The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
#LI-KM1Job Details
- Job category Property Management
- Position Type
- Posted 07/27/2026
- Location(s) 598 North Lake Blvd Suite 1000, Altamonte Springs FL 32701, United States
- Req ID R5434
Job Description
Who We Are
Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team
As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:
Assisting residents in person or over the phone in a well-mannered and professional way
Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
Completing resident welcome calls and emails to help ensure a seamless move-in experience
Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
Reviewing and working through all action items on applicable task list
Your Experience Includes
High school or GED
Proven experience in Property Management administration or customer service
Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor
Why Us
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.
Build a foundation here and apply today!
Salary Range
The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
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Find JobsCustomer Service Management Job Market
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
- Agriculture & Farming
What Employers Look For
The qualifications that appear most often in customer service management jobs.
- 3-7 years of experience managing customer service teams or contact center operations
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to track and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience hiring, coaching, and conducting performance reviews for direct reports
- Bachelor's degree in business, communications, or a related field
- Familiarity with workforce management tools and scheduling software
Tips for Your Customer Service Management Job Search
Quantify team and volume metrics
Hiring managers in customer service management want numbers on your resume. State how many direct reports you managed, the ticket or call volume your team handled, and any measurable improvements in satisfaction scores or resolution times you drove.
Tailor your resume to channel type
Contact center, field service, and retail floor management are distinct environments. Match your resume's language to the channel in the job posting so a recruiter immediately sees you've operated in that specific setting, not just in customer service broadly.
Target openings by operational scale
A team lead role at a 15-person startup and a call center manager role overseeing 200 agents require different pitches. Read the headcount and reporting structure in each posting and adjust your cover letter to match the scope of what you've actually managed.
Apply early to roles that fit
Migrate Mate lists customer service management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interviews
Interviewers will ask how you handled an underperforming rep, a spike in escalations, or a policy rollout your team resisted. Prepare two or three specific stories using a situation-action-result structure so you answer confidently with real examples.
Negotiate using operational impact data
When discussing compensation, anchor your ask to the measurable outcomes you delivered: reduced churn, improved first-contact resolution, or headcount you managed within budget. Operational data gives you a stronger negotiating position than tenure alone.
Customer Service Management Jobs: Frequently Asked Questions
Which companies are hiring the most customer service managements?
The companies hiring the most customer service managements right now include Midway Rent A Car, Canteen, and Amazon, with the largest share of openings in California, Texas, and Arizona, based on current listings on Migrate Mate as of August 2026. Retail, healthcare, and financial services consistently post the highest volume of these roles.
How many customer service management jobs are remote?
About 11% of customer service management openings are fully remote or hybrid as of August 2026, with remote work most common in roles focused on digital support channels, SaaS customer success, and back-office contact center operations rather than in-person retail or field service management positions.
How do you become a customer service management?
Start by building direct experience as a frontline customer service representative, then move into a team lead or senior agent role where you coach others. From there, demonstrate your ability to hit team KPIs, manage scheduling, and handle escalations before applying for a formal management title. Earning a CRM certification strengthens your candidacy.
Can you get hired in customer service management with little experience?
Yes, if you frame existing experience correctly. Supervisory stints, leading training sessions, covering for a manager, or owning a process improvement project all signal readiness for a management role. Apply for team lead or assistant manager titles first, build a record of measurable results, then move into full management positions within one or two years.
What does the customer service management interview process look like?
The process typically starts with a phone screen from HR focused on your background and availability, followed by a competency-based interview with the hiring manager covering how you've handled team performance and difficult customers. Final rounds often include a panel interview with senior leadership or a case exercise asking you to diagnose a struggling team's metrics and propose a fix.
Where can I find and apply to customer service management jobs?
You can find and apply to customer service management jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred industry, then apply directly to each listing that fits.
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