Customer Service Lead Jobs
Customer Service Lead jobs are open across retail, healthcare, financial services, and contact centers, at every level from team lead to senior manager, with specializations in escalation management, workforce scheduling, and quality assurance coaching. Find a role that fits from the openings below and apply directly.
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Customer Service Lead [ Mandarin Required ]
Location: San Jose, CA
Employment Type: Full-Time, Contractor
Compensation: $25–$35 per hour (based on experience)
About Think Academy
Think Academy is a leading education company dedicated to providing high-quality learning experiences for students and families. We are committed to delivering exceptional customer service and operational excellence while fostering student success. We are seeking an experienced and motivated Customer Service Lead to oversee daily customer service operations, lead a small customer service team, and support administrative and campus operations. The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities. They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.
Schedule
- 5 working days per week
- Operating schedule: Monday–Saturday (available to work on Saturdays is highly preferred)
- Working hours: 10:00 AM – 7:00 PM
- Flexibility to support special events and peak enrollment periods when needed
Key Responsibilities
Team Leadership & Customer Service
- Lead, mentor, and support a small customer service team.
- Ensure exceptional service is provided to students, parents, and visitors.
- Monitor team performance and maintain high customer satisfaction standards.
- Handle escalated customer concerns and provide effective resolutions.
- Assist with staff scheduling, training, and onboarding.
- Foster a positive, collaborative, and service-oriented team culture.
Administrative & Operations Support
- Manage student records, enrollment documentation, and data entry.
- Support class scheduling, attendance tracking, and daily campus operations.
- Prepare reports and maintain accurate operational records.
- Assist with administrative tasks, office organization, and document management.
- Coordinate with teaching, sales, and operations teams to ensure smooth communication and execution.
- Support campus events, parent meetings, and educational programs.
Process Improvement
- Identify opportunities to improve customer service and operational efficiency.
- Develop and implement best practices for customer support and administrative processes.
- Assist management with operational projects and business initiatives.
Qualifications
Required
- Fluent in both English and Mandarin Chinese (Chinese language proficiency is required).
- Applicants must be legally authorized to work in the United States at the time of hire and throughout their employment.
- 1+ years of experience in customer service, administration, operations, or a related field.
- Previous experience leading or supervising a small team.
- Strong interpersonal, communication, and conflict-resolution skills.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and Google Workspace.
Preferred
- Experience in education, tutoring centers, schools, or learning centers.
- Experience with CRM systems, student management systems, or scheduling platforms.
- Experience in enrollment consulting, parent communication, or campus operations.
Benefits & Perks
- Competitive compensation ($25–$35/hour based on experience)
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Sick Leave in accordance with company policy
- Professional Development and Training Opportunities
- Leadership Growth Opportunities within a fast-growing organization
- Supportive, mission-driven team culture
- Opportunity to help students and families achieve academic success
Customer Service Lead [ Mandarin Required ]
Location: San Jose, CA
Employment Type: Full-Time, Contractor
Compensation: $25–$35 per hour (based on experience)
About Think Academy
Think Academy is a leading education company dedicated to providing high-quality learning experiences for students and families. We are committed to delivering exceptional customer service and operational excellence while fostering student success. We are seeking an experienced and motivated Customer Service Lead to oversee daily customer service operations, lead a small customer service team, and support administrative and campus operations. The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities. They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.
Schedule
- 5 working days per week
- Operating schedule: Monday–Saturday (available to work on Saturdays is highly preferred)
- Working hours: 10:00 AM – 7:00 PM
- Flexibility to support special events and peak enrollment periods when needed
Key Responsibilities
Team Leadership & Customer Service
- Lead, mentor, and support a small customer service team.
- Ensure exceptional service is provided to students, parents, and visitors.
- Monitor team performance and maintain high customer satisfaction standards.
- Handle escalated customer concerns and provide effective resolutions.
- Assist with staff scheduling, training, and onboarding.
- Foster a positive, collaborative, and service-oriented team culture.
Administrative & Operations Support
- Manage student records, enrollment documentation, and data entry.
- Support class scheduling, attendance tracking, and daily campus operations.
- Prepare reports and maintain accurate operational records.
- Assist with administrative tasks, office organization, and document management.
- Coordinate with teaching, sales, and operations teams to ensure smooth communication and execution.
- Support campus events, parent meetings, and educational programs.
Process Improvement
- Identify opportunities to improve customer service and operational efficiency.
- Develop and implement best practices for customer support and administrative processes.
- Assist management with operational projects and business initiatives.
Qualifications
Required
- Fluent in both English and Mandarin Chinese (Chinese language proficiency is required).
- Applicants must be legally authorized to work in the United States at the time of hire and throughout their employment.
- 1+ years of experience in customer service, administration, operations, or a related field.
- Previous experience leading or supervising a small team.
- Strong interpersonal, communication, and conflict-resolution skills.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and Google Workspace.
Preferred
- Experience in education, tutoring centers, schools, or learning centers.
- Experience with CRM systems, student management systems, or scheduling platforms.
- Experience in enrollment consulting, parent communication, or campus operations.
Benefits & Perks
- Competitive compensation ($25–$35/hour based on experience)
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Sick Leave in accordance with company policy
- Professional Development and Training Opportunities
- Leadership Growth Opportunities within a fast-growing organization
- Supportive, mission-driven team culture
- Opportunity to help students and families achieve academic success
See All 6,439+ Customer Service Lead Jobs
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Find Customer Service Lead JobsCustomer Service Lead Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Dollar General1,106
- American Eagle Outfitters448
- 7-Eleven312
- Tractor Supply262
- Kroger231
Top Industries Hiring
- Retail3,858
- Food & Beverage339
- Consulting & Professional Services243
- Technology & Software236
- Healthcare & Medical Services215
What Employers Look For
The qualifications that appear most often in customer service lead jobs.
- 2 or more years of customer service experience with at least 1 year in a supervisory or lead role
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to coach, onboard, and performance-manage frontline customer service agents
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
- Familiarity with workforce management tools and the ability to create or adjust agent schedules
Tips for Your Customer Service Lead Job Search
Quantify your team coaching results
Hiring managers for customer service leads want proof you moved metrics, not just managed people. Pull your CSAT scores, first-call resolution rates, or average handle-time improvements from past roles and put exact numbers on your resume where you have them.
Tailor your resume to the channel
Voice-center leads, chat leads, and omnichannel leads are screened differently. Align your resume to the channel the job description emphasizes, highlighting platform experience with tools like Salesforce Service Cloud, Zendesk, or Five9 that match the posting.
Target roles that match your headcount scope
Customer service lead postings range from supervising five agents to overseeing a floor of fifty. Filter openings by team size in the description so you're not underselling yourself for small teams or overreaching for enterprise operations you haven't managed.
Apply early to roles that fit
Migrate Mate lists customer service lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a role-play in your interview
Most customer service lead interviews include a live scenario where you de-escalate a difficult caller or coach a struggling agent. Practice stating your reasoning out loud, not just your conclusion, because interviewers are evaluating your process as much as the outcome.
Negotiate on schedule flexibility, not only pay
Customer service lead roles often cover evening or weekend shifts. Before accepting an offer, confirm which shifts are assigned versus rotational, whether shift-differential pay applies, and what the policy is for schedule changes once you're onboarded.
Customer Service Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer service leads?
The companies hiring the most customer service leads right now include Dollar General, American Eagle Outfitters, and 7-Eleven, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of June 2026. Industries driving the highest volume include retail, healthcare services, and financial services.
How many customer service lead jobs are remote?
About 4% of customer service lead openings are fully remote or hybrid as of June 2026, with the highest remote concentration in chat and email-based support roles rather than voice or in-person service center positions, which typically require on-site presence for floor supervision.
How do you become a customer service lead?
Start by building a strong record as a frontline agent, focusing on metrics like CSAT and first-contact resolution that leads are measured on. Volunteer to train new hires or cover supervisory duties when your manager is out. Once you can point to coaching outcomes and process improvements, apply to lead roles that match the channel and industry where you have the deepest experience.
Can you get a customer service lead job with little experience?
Yes, some employers hire customer service leads from the senior-agent level if you can show informal leadership, such as onboarding teammates, leading quality reviews, or handling escalations on behalf of your team. Emphasize any moments where you directed others' work or improved a process, and target smaller teams or startups where the bar for prior official management experience is lower.
What does the customer service lead interview process look like?
Most customer service lead interviews move through an initial phone screen with HR, followed by a competency-based interview with a hiring manager focused on coaching scenarios and conflict resolution, and often a panel or peer interview with operations or quality assurance staff. Many employers add a live role-play where you handle a mock escalation or coach a simulated underperforming agent before a final offer conversation.
Where can I find and apply to customer service lead jobs?
You can find and apply to customer service lead jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and the industry you want to work in, then apply directly to each listing from the page.
See All 6,439+ Customer Service Lead Jobs
Jump back to the full list of openings and apply to any customer service lead role that fits.
Find Customer Service Lead Jobs