Customer Service Lead Jobs

Customer Service Lead jobs are open across retail, healthcare, financial services, and contact centers, at every level from team lead to senior lead and operations supervisor, with specializations in technical support, escalations, and workforce coaching. Scan the live roles below and apply to whichever ones fit.

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Overview

Open roles530+
Top stateNorth Carolina
Top employerCircle K
Top cityCharlotte, NC
Work type86% On-site
Top industryRetail

Showing 5 of 530+ Customer Service Lead jobs

Lead Customer Service Representative
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Added 1d ago
Lead Customer Service Representative
Circle K
Beaver Falls, Pennsylvania
Business Development
Customer Success
Sales
$16.5 - $17/hr
High school diploma or GED
10,000+

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Customer Service Lead - Part-Time
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Added 1d ago
Customer Service Lead - Part-Time
Burlington Stores
Dearborn, Michigan
Customer Service
Customer Support

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Lead Customer Service Representative
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Added 2d ago
Lead Customer Service Representative
Circle K
Scottsdale, Arizona
Customer Service
Sales
High school diploma or GED
10,000+

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Lead Customer Service Representative
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Added 2d ago
Lead Customer Service Representative
Circle K
Angier, North Carolina
Account Management
Customer Service
Customer Support
High school diploma or GED
10,000+

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Retail Customer Service Lead
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Added 2d ago
Retail Customer Service Lead
PetSmart
Austin, Texas
Customer Service
Customer Support
$13.66 - $20.71/hr
10,000+

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Customer Service Lead Jobs by Experience Level

See All 530+ Customer Service Lead Jobs

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Customer Service Lead Job Market

Who's Hiring

  • Circle K170
  • PetSmart64
  • Burlington Stores38
  • FedEx Office22
  • Zips Car Wash20

Top Industries Hiring

  • Retail38
  • Staffing & Recruiting2
  • Manufacturing1
  • Technology & Software1
  • Distribution & Wholesale1

What Employers Look For

The qualifications that appear most often in customer service lead jobs.

  • Two or more years of experience in a customer service or contact center environment
  • Demonstrated ability to supervise, coach, or mentor frontline service agents
  • Proficiency with customer relationship management software and ticketing systems
  • Strong written and verbal communication skills for escalations and cross-team coordination
  • Experience tracking and reporting on KPIs such as CSAT, AHT, or first-call resolution
  • High school diploma or equivalent required, with an associate or bachelor's degree preferred

Tips for Your Customer Service Lead Job Search

Quantify your team leadership results

Customer service lead resumes that stand out show measurable outcomes: reduced escalation rates, improved first-call resolution, or faster onboarding for new agents. Pull those numbers from your performance reviews or workforce dashboards before you apply.

Apply early to roles that fit

Migrate Mate lists customer service lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Tailor your resume to each sector

A retail contact center lead role and a healthcare patient services lead role look different on paper. Adjust your resume language to mirror the industry's terminology, whether that's CSAT, NPS, or patient satisfaction scores, so screeners recognize your fit immediately.

Prepare for a mock coaching scenario

Most customer service lead interviews include a role-play where you coach an underperforming agent or handle a difficult customer call. Practice narrating your decision-making out loud so interviewers can follow your process, not just your outcome.

Highlight your schedule and queue management

Many job descriptions ask specifically about shift scheduling, queue monitoring, and real-time workforce adjustments. Call this out in your resume with concrete examples, since operations managers often filter candidates on this skill before the phone screen.

Negotiate on total compensation, not just base pay

Customer service lead offers often include shift differentials, on-call premiums, and performance bonuses that aren't obvious in the initial offer. Ask for the full breakdown of variable pay before accepting, since those components can differ significantly across employers.

Customer Service Lead Jobs: Frequently Asked Questions

Which companies are hiring the most customer service leads?

The companies hiring the most customer service leads right now include Circle K, PetSmart, and Burlington Stores, with the largest share of openings in North Carolina, Texas, and California, based on current listings on Migrate Mate as of November 2026. Retail, healthcare, and financial services employers consistently post the highest volume of these roles.

How many customer service lead jobs are remote?

About 14% of customer service lead openings are fully remote or hybrid as of November 2026, with remote options most common in technical support leads and digital customer experience roles. On-site requirements remain more prevalent in retail operations and healthcare patient services, where floor presence is part of the job.

How do you become a customer service lead?

You typically move into a customer service lead role by excelling as a frontline agent, taking on informal mentoring duties, and then applying for an internal or external lead opening. Employers look for candidates who can handle escalations calmly, coach peers, and read performance data. Building familiarity with scheduling tools and quality assurance processes accelerates the transition.

Can you get hired as a customer service lead with little experience?

Yes, some employers will hire candidates with limited formal lead experience if you can show you've coached peers, covered for supervisors, or taken ownership of quality checks in a previous service role. Framing informal leadership clearly on your resume, and asking about internal promotion tracks during interviews, gives you the strongest shot at these roles.

What does the customer service lead interview process look like?

Most hiring processes start with a phone screen focused on your service background and people management style, followed by a video or in-person interview where you'll walk through past escalation scenarios using behavioral questions. Some employers add a practical exercise, such as reviewing a mock agent performance report or role-playing a coaching conversation, before extending an offer.

Where can I find and apply to customer service lead jobs?

You can find and apply to customer service lead jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and preferred location, and apply directly to each listing that fits.

See All 530+ Customer Service Lead Jobs

Find roles that match your experience and apply in just a few clicks.

Find Customer Service Lead Jobs