Customer Service Lead Jobs
Customer Service Lead jobs are open across retail, healthcare, financial services, and contact centers, at every level from team lead to senior lead and operations supervisor, with specializations in technical support, escalations, and workforce coaching. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 612+ Customer Service Lead jobs
About FACE FOUNDRIÉ
FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.
Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.
Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.
We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.
Position Overview
As a Lead Client Service / Front Bar Coordinator, you will support the daily operations of the front bar while helping lead the client experience, drive sales performance, assist with team training, and maintain FACE FOUNDRIÉ brand standards. This role is ideal for someone who is organized, service-oriented, sales-driven, and passionate about leadership development.
Operations Responsibilities
- Greet clients in a timely, professional, and welcoming manner
- Support the Store Manager with daily scheduling adjustments, team breaks, and front desk operational needs
- Work with the Store Manager to flag client issues and complaints, ensure timely follow-up, and coordinate next steps as needed.
- Monitor retail inventory and support supply management
- Assist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organization
- Support guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completed as part of the Client Journey.
- Help drive store and individual sales performance, including retail, memberships, and service goals
- Coach team members on client service standards to ensure a consistent and elevated experience
- Identify opportunities for operational growth, increased average ticket, and improved rebooking rates
- Maintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times
Leadership & Training Responsibilities
- Assist in onboarding and training Front Bar / Client Service Receptionists to ensure confidence in client service, memberships, retail sales, and daily operational procedures
- Teach opening and closing procedures, cleanliness standards, and task management expectations
- Support leadership in holding the team accountable to sales and performance goals
- Assist with product knowledge, retail, membership, and service training
- Support ongoing coaching and development initiatives within the store, including conducting weekly and monthly Client Service Receptionist scorecard reviews.
- Help drive achievement of key business metrics including:
- Service revenue
- Average ticket
- Guest count
- Guest retention
- Rebooking percentage
- Retail revenue
- Memberships
Marketing & Brand Awareness
- Support marketing initiatives designed to increase guest traffic, sales, and brand awareness
- Assist with local marketing efforts through social media, partnerships, community outreach, events, and promotional campaigns
- Help promote national campaigns and local store initiatives
Content Creation & Social Media
- Create engaging, on-brand social media content
- Ensure all print and digital marketing materials align with brand standards
- Assist with submitting marketing and creative requests as needed
Event Coordination
- Assist in planning and executing in-store and community events to increase brand awareness and guest bookings
- Participate in both in-store and off-site events as needed
Qualifications
- 1–2 years of leadership, customer service, retail, or sales experience preferred
- Previous salon, spa, retail, or beauty industry experience preferred
- Strong communication, organization, and leadership skills
- Ability to multitask and thrive in a fast-paced environment
- Passion for skincare, guest experience, sales, and team development
- Comfortable with social media platforms and content creation
- Ability to work nights, weekends, and onsite events as needed
Job Details
- Full-Time, Hourly Non-Exempt
- Nights, Weekends, and Holidays required
- Pay Range, $19 - $22 hourly + eligible for commission
About FACE FOUNDRIÉ
FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.
Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.
Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.
We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.
Position Overview
As a Lead Client Service / Front Bar Coordinator, you will support the daily operations of the front bar while helping lead the client experience, drive sales performance, assist with team training, and maintain FACE FOUNDRIÉ brand standards. This role is ideal for someone who is organized, service-oriented, sales-driven, and passionate about leadership development.
Operations Responsibilities
- Greet clients in a timely, professional, and welcoming manner
- Support the Store Manager with daily scheduling adjustments, team breaks, and front desk operational needs
- Work with the Store Manager to flag client issues and complaints, ensure timely follow-up, and coordinate next steps as needed.
- Monitor retail inventory and support supply management
- Assist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organization
- Support guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completed as part of the Client Journey.
- Help drive store and individual sales performance, including retail, memberships, and service goals
- Coach team members on client service standards to ensure a consistent and elevated experience
- Identify opportunities for operational growth, increased average ticket, and improved rebooking rates
- Maintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times
Leadership & Training Responsibilities
- Assist in onboarding and training Front Bar / Client Service Receptionists to ensure confidence in client service, memberships, retail sales, and daily operational procedures
- Teach opening and closing procedures, cleanliness standards, and task management expectations
- Support leadership in holding the team accountable to sales and performance goals
- Assist with product knowledge, retail, membership, and service training
- Support ongoing coaching and development initiatives within the store, including conducting weekly and monthly Client Service Receptionist scorecard reviews.
- Help drive achievement of key business metrics including:
- Service revenue
- Average ticket
- Guest count
- Guest retention
- Rebooking percentage
- Retail revenue
- Memberships
Marketing & Brand Awareness
- Support marketing initiatives designed to increase guest traffic, sales, and brand awareness
- Assist with local marketing efforts through social media, partnerships, community outreach, events, and promotional campaigns
- Help promote national campaigns and local store initiatives
Content Creation & Social Media
- Create engaging, on-brand social media content
- Ensure all print and digital marketing materials align with brand standards
- Assist with submitting marketing and creative requests as needed
Event Coordination
- Assist in planning and executing in-store and community events to increase brand awareness and guest bookings
- Participate in both in-store and off-site events as needed
Qualifications
- 1–2 years of leadership, customer service, retail, or sales experience preferred
- Previous salon, spa, retail, or beauty industry experience preferred
- Strong communication, organization, and leadership skills
- Ability to multitask and thrive in a fast-paced environment
- Passion for skincare, guest experience, sales, and team development
- Comfortable with social media platforms and content creation
- Ability to work nights, weekends, and onsite events as needed
Job Details
- Full-Time, Hourly Non-Exempt
- Nights, Weekends, and Holidays required
- Pay Range, $19 - $22 hourly + eligible for commission
Customer Service Lead Jobs by Experience Level
See All 612+ Customer Service Lead Jobs
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Find Customer Service Lead JobsCustomer Service Lead Job Market
Who's Hiring
- Circle K158
- PetSmart68
- Burlington Stores48
- Pep Boys32
- Bass Pro Shops22
Top Industries Hiring
- Retail48
- Staffing & Recruiting2
- Manufacturing1
- Chemicals & Materials1
- Technology & Software1
What Employers Look For
The qualifications that appear most often in customer service lead jobs.
- Two or more years of experience in a customer service or contact center environment
- Demonstrated ability to supervise, coach, or mentor frontline service agents
- Proficiency with customer relationship management software and ticketing systems
- Strong written and verbal communication skills for escalations and cross-team coordination
- Experience tracking and reporting on KPIs such as CSAT, AHT, or first-call resolution
- High school diploma or equivalent required, with an associate or bachelor's degree preferred
Tips for Your Customer Service Lead Job Search
Quantify your team leadership results
Customer service lead resumes that stand out show measurable outcomes: reduced escalation rates, improved first-call resolution, or faster onboarding for new agents. Pull those numbers from your performance reviews or workforce dashboards before you apply.
Apply early to roles that fit
Migrate Mate lists customer service lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each sector
A retail contact center lead role and a healthcare patient services lead role look different on paper. Adjust your resume language to mirror the industry's terminology, whether that's CSAT, NPS, or patient satisfaction scores, so screeners recognize your fit immediately.
Prepare for a mock coaching scenario
Most customer service lead interviews include a role-play where you coach an underperforming agent or handle a difficult customer call. Practice narrating your decision-making out loud so interviewers can follow your process, not just your outcome.
Highlight your schedule and queue management
Many job descriptions ask specifically about shift scheduling, queue monitoring, and real-time workforce adjustments. Call this out in your resume with concrete examples, since operations managers often filter candidates on this skill before the phone screen.
Negotiate on total compensation, not just base pay
Customer service lead offers often include shift differentials, on-call premiums, and performance bonuses that aren't obvious in the initial offer. Ask for the full breakdown of variable pay before accepting, since those components can differ significantly across employers.
Customer Service Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer service leads?
The companies hiring the most customer service leads right now include Circle K, PetSmart, and Burlington Stores, with the largest share of openings in Texas, North Carolina, and California, based on current listings on Migrate Mate as of September 2026. Retail, healthcare, and financial services employers consistently post the highest volume of these roles.
How many customer service lead jobs are remote?
About 14% of customer service lead openings are fully remote or hybrid as of September 2026, with remote options most common in technical support leads and digital customer experience roles. On-site requirements remain more prevalent in retail operations and healthcare patient services, where floor presence is part of the job.
How do you become a customer service lead?
You typically move into a customer service lead role by excelling as a frontline agent, taking on informal mentoring duties, and then applying for an internal or external lead opening. Employers look for candidates who can handle escalations calmly, coach peers, and read performance data. Building familiarity with scheduling tools and quality assurance processes accelerates the transition.
Can you get hired as a customer service lead with little experience?
Yes, some employers will hire candidates with limited formal lead experience if you can show you've coached peers, covered for supervisors, or taken ownership of quality checks in a previous service role. Framing informal leadership clearly on your resume, and asking about internal promotion tracks during interviews, gives you the strongest shot at these roles.
What does the customer service lead interview process look like?
Most hiring processes start with a phone screen focused on your service background and people management style, followed by a video or in-person interview where you'll walk through past escalation scenarios using behavioral questions. Some employers add a practical exercise, such as reviewing a mock agent performance report or role-playing a coaching conversation, before extending an offer.
Where can I find and apply to customer service lead jobs?
You can find and apply to customer service lead jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and preferred location, and apply directly to each listing that fits.
See All 612+ Customer Service Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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