Customer Service Lead Jobs
Customer Service Lead jobs are open across retail, healthcare, financial services, and contact centers, at every level from team lead to senior lead and operations supervisor, with specializations in technical support, escalations, and workforce coaching. Scan the live roles below and apply to whichever ones fit.
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Shift Availability
Time Type
ESSENTIAL DUTIES:
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
- Greets customers as they enter the area and thanks customers as they leave.
- Gives assistance and offers suggestions or recommendations to the customer.
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Reports to work on time and follows the dress and appearance code.
Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
- Inspects store facilities and equipment for safety, cleanliness, and proper working order.
- Contacts maintenance for repair when needed.
Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.
Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
- Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
- May receive and sign vendor deliveries and verify quality and quantity of product.
- Follows Company and/or brand guidelines for product breakage or spoilage.
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
- Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
- Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
- Assists with counseling of employees and provides feedback to help employees improve performance.
- May provide direction for managing the fast food service area of the store.
- Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
- Keeps and ensures all employees keep accurate time keeping records.
- May take inventory of supplies and equipment.
- Attends job-related meetings (may be required to work irregular hours).
Provides regular and predicable onsite attendance.
- Complete daily store reports and other duties as assigned by the Store Manager.
JOB REQUIREMENTS:
- High school diploma or GED preferred.
- Experience in retail sales preferred.
- Ability to work with the equipment, tools and materials listed above.
- Ability to work as scheduled including arriving to work on time.
- Ability to communicate information and ideas so others will understand.
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
- Ability to perform essential duties and physical functions described below.
- Ability to work in the conditions described below.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Ability to bend and twist at waist
- Ability to communicate orally
- Ability to operate a cash register and/or computer keyboard
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to work alone
- Be exposed to occasional noise
- Ability to stand and/or walk for an entire shift
- May require climbing a ladder to store and retrieve materials or place and remove signs
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
- Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
- Exposure to occasional noise.
- Work with minimum direction and periodic supervision.
JOB DESCRIPTION ACKNOWLEDGMENT
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Hiring Range: $16.50 to $17.00
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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Customer Service Lead Jobs by Experience Level
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Find Customer Service Lead JobsCustomer Service Lead Job Market
Who's Hiring
- Circle K170

- PetSmart64

- Burlington Stores38

- FedEx Office22

- Zips Car Wash20

Top Industries Hiring
- Retail38
- Staffing & Recruiting2
- Manufacturing1
- Technology & Software1
- Distribution & Wholesale1
What Employers Look For
The qualifications that appear most often in customer service lead jobs.
- Two or more years of experience in a customer service or contact center environment
- Demonstrated ability to supervise, coach, or mentor frontline service agents
- Proficiency with customer relationship management software and ticketing systems
- Strong written and verbal communication skills for escalations and cross-team coordination
- Experience tracking and reporting on KPIs such as CSAT, AHT, or first-call resolution
- High school diploma or equivalent required, with an associate or bachelor's degree preferred
Tips for Your Customer Service Lead Job Search
Quantify your team leadership results
Customer service lead resumes that stand out show measurable outcomes: reduced escalation rates, improved first-call resolution, or faster onboarding for new agents. Pull those numbers from your performance reviews or workforce dashboards before you apply.
Apply early to roles that fit
Migrate Mate lists customer service lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each sector
A retail contact center lead role and a healthcare patient services lead role look different on paper. Adjust your resume language to mirror the industry's terminology, whether that's CSAT, NPS, or patient satisfaction scores, so screeners recognize your fit immediately.
Prepare for a mock coaching scenario
Most customer service lead interviews include a role-play where you coach an underperforming agent or handle a difficult customer call. Practice narrating your decision-making out loud so interviewers can follow your process, not just your outcome.
Highlight your schedule and queue management
Many job descriptions ask specifically about shift scheduling, queue monitoring, and real-time workforce adjustments. Call this out in your resume with concrete examples, since operations managers often filter candidates on this skill before the phone screen.
Negotiate on total compensation, not just base pay
Customer service lead offers often include shift differentials, on-call premiums, and performance bonuses that aren't obvious in the initial offer. Ask for the full breakdown of variable pay before accepting, since those components can differ significantly across employers.
Customer Service Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer service leads?
The companies hiring the most customer service leads right now include Circle K, PetSmart, and Burlington Stores, with the largest share of openings in North Carolina, Texas, and California, based on current listings on Migrate Mate as of November 2026. Retail, healthcare, and financial services employers consistently post the highest volume of these roles.
How many customer service lead jobs are remote?
About 14% of customer service lead openings are fully remote or hybrid as of November 2026, with remote options most common in technical support leads and digital customer experience roles. On-site requirements remain more prevalent in retail operations and healthcare patient services, where floor presence is part of the job.
How do you become a customer service lead?
You typically move into a customer service lead role by excelling as a frontline agent, taking on informal mentoring duties, and then applying for an internal or external lead opening. Employers look for candidates who can handle escalations calmly, coach peers, and read performance data. Building familiarity with scheduling tools and quality assurance processes accelerates the transition.
Can you get hired as a customer service lead with little experience?
Yes, some employers will hire candidates with limited formal lead experience if you can show you've coached peers, covered for supervisors, or taken ownership of quality checks in a previous service role. Framing informal leadership clearly on your resume, and asking about internal promotion tracks during interviews, gives you the strongest shot at these roles.
What does the customer service lead interview process look like?
Most hiring processes start with a phone screen focused on your service background and people management style, followed by a video or in-person interview where you'll walk through past escalation scenarios using behavioral questions. Some employers add a practical exercise, such as reviewing a mock agent performance report or role-playing a coaching conversation, before extending an offer.
Where can I find and apply to customer service lead jobs?
You can find and apply to customer service lead jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and preferred location, and apply directly to each listing that fits.
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