Customer Relations Representative Jobs
Customer Relations Representative jobs are open across retail, financial services, healthcare, and telecommunications, at every level from entry-level to senior and team lead, with specializations in account management, complaint resolution, and client retention. Find a role that fits below and apply directly.
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JOB TITLE: Customer Relations & Office Coordinator
(Full-time, Office based position)
We are a small, agile company with a loyal customer base and a growing book business. We’re looking for an engaging, customer‑focused professional who enjoys variety and is comfortable wearing many hats. This role blends customer service, office administration, and warehouse coordination.
If you’re energetic, detail‑oriented, analytically minded, and love helping customers, vendors, and colleagues succeed, you’ll be a great fit.
WHAT YOU’LL DO
Customer Service & Office Administration
- Answer customer calls and emails with a friendly, service‑first mindset
- Create estimates and orders in QuickBooks Online
- Email invoice to customer once order has been fulfilled
- Run basic QuickBooks AR reporting and follow up with Customers as needed
- Coordinate with Operations / Office Manager on other office or customer projects
Vendor Relations
- Communicate with manufacturers and logistics partners
- Create and manage purchase orders in QuickBooks Online
- Ensure proper documentation linking POs to customer invoices to shipments received
Warehouse Coordination
- Ensure warehouse has all pack slips printed for daily work
- Scan Proof of Deliveries (PODs) and paperwork from received deliveries
- Prepare and send End of Day report to team
WHAT YOU BRING
- Excellent written and verbal communication
- Strong attention to detail and follow‑through / reliability
- Customer‑first mindset
- Experience with QuickBooks Online, Excel, and Word
- A punctual self‑starter who thrives in a flexible, fast paced environment
OTHER DETAILS
- Exempt, Full-time, office based position where our hours of operation are 7:30 AM – 4:30 PM Monday through Friday
- Comprehensive benefits package including medical, dental, and vision insurance, paid holidays and vacation, and 401k with employer matching
- Competitive salary of $40k to $50k based on experience
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- QuickBooks: 1 year (Required)
- Microsoft Excel: 1 year (Required)
- Customer service: 1 year (Preferred)
- Office Administration: 2 years (Preferred)
Work Location: In person
Customer Relations Representative Jobs by Experience Level
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Find JobsCustomer Relations Representative Job Market
Who's Hiring
- State Farm411
- Suburban Propane20
- Service Pros Auto Glass7S
- Orkin6O
- Amazon4
Top Industries Hiring
- Insurance
- Energy
- Technology & Software
- Retail
- Education
What Employers Look For
The qualifications that appear most often in customer relations representative jobs.
- One to three years of customer service or client-facing experience in a related industry
- Proficiency with CRM software such as Salesforce, Zendesk, or a comparable platform
- Strong written and verbal communication skills with a professional, empathetic tone
- Ability to manage a high volume of inbound inquiries while meeting response-time targets
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Experience de-escalating complaints and resolving issues at first contact without supervisor intervention
Tips for Your Customer Relations Representative Job Search
Quantify your resolution and retention results
Hiring managers for customer relations roles want to see outcomes, not just duties. Replace phrases like 'handled customer complaints' with specifics: how many cases you managed weekly, your first-contact resolution rate, or customer satisfaction scores you helped move.
Tailor your resume to each industry vertical
A customer relations representative resume for a healthcare company reads differently than one for a telecom or financial services firm. Mirror the terminology in each job listing, whether that is 'member services,' 'policyholder support,' or 'account retention,' to pass automated screening.
Apply early to roles that fit
Migrate Mate lists customer relations representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that list your CRM platform
Many customer relations roles require hands-on experience with a specific CRM system. If you know Salesforce, HubSpot, or Zendesk, search for openings that name those tools. Your familiarity shortens ramp time and gives you a concrete talking point in interviews.
Prepare a conflict resolution story for interviews
Nearly every customer relations interview includes a behavioral question about handling a difficult customer or escalation. Prepare two or three specific examples using the situation, action, and result format so you can answer fluently without fumbling for details under pressure.
Negotiate using scope, not just base pay
After receiving an offer, ask about the territory size, inbound volume, escalation authority, and performance review cadence before focusing on salary alone. These factors affect your day-to-day workload and how quickly you can demonstrate results in the role.
Customer Relations Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer relations representatives?
The companies hiring the most customer relations representatives right now include State Farm, Suburban Propane, and Service Pros Auto Glass, with the largest share of openings in Florida, Washington, and South Carolina, based on current listings on Migrate Mate as of August 2026. Demand is highest in financial services, healthcare, and telecommunications.
How many customer relations representative jobs are remote?
About 34% of customer relations representative openings are fully remote or hybrid as of August 2026, making it one of the more location-flexible roles in customer-facing work. Sub-areas with the highest remote share include inbound account management, billing support, and retention specialist positions that rely on phone and digital communication rather than in-person contact.
How do you become a customer relations representative?
Start by building customer-facing experience in retail, hospitality, or call center work, which gives you the complaint-handling and communication skills employers look for. Learn a widely used CRM platform on your own or through a free trial. Then apply to entry-level openings that match your industry background, emphasizing conflict resolution outcomes and customer satisfaction contributions in your resume and cover letter.
Can you get hired as a customer relations representative with no experience?
Yes, many entry-level customer relations representative roles accept candidates with no formal experience if you can demonstrate strong communication skills and a calm, professional approach. Retail, food service, and volunteer work that involved direct public interaction all count as relevant background. Highlight any situation where you resolved a problem for someone else, even informally, to show you understand what the role demands.
What does the customer relations representative interview process look like?
Most employers run a phone screen focused on your communication style and availability, followed by one or two in-person or video rounds. Expect behavioral questions about handling difficult customers, prioritizing multiple open cases, and working within company policy when a customer requests something you cannot approve. Some companies add a short role-play exercise where you respond to a mock complaint to assess your tone and de-escalation approach.
Where can I find and apply to customer relations representative jobs?
You can find and apply to customer relations representative jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience, industry preference, and location, then apply directly to each one that fits.
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