Support Lead Jobs
Support Lead jobs are open across SaaS, e-commerce, healthcare, and financial services, at every level from associate to senior and manager, with specializations in technical support, customer success, and team coaching. Scan the live roles below and apply to whichever ones fit.
Find Support Lead JobsLooking for remote work? View remote support lead jobs →Overview
Showing 5 of 647+ Support Lead jobs
Job Announcement
Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day.
We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.
Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network connectivity; and provide technical leadership and mentoring to junior IT staff. The successful candidate will have a proven ability to deliver Tier II–III support in a team environment, strong interpersonal skills, and an intense curiosity to resolve problems and identify solutions. You must be able to quickly learn systems, processes, and procedures, and grasp technical concepts. The relationships with our clients are directly impacted by the quality of services provided in this position, and you will be a key contributor to the continuous improvement of IT services for a diverse user base across DPWES business units.
DPWES is a diverse, nationally-accredited and award-winning public works agency with approximately 1,000 employees providing solid waste, capital facility development, wastewater, stormwater, urban forestry, and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live, work, and play for everyone.
Fairfax County Government is committed to our employees, and offers comprehensive benefits, including a defined-benefit retirement plan; medical, life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the County Benefits Division, we endeavor to cultivate a culture of wellbeing that empowers, educates and engages employees and retirees to make life-long choices that promote a holistic approach to their physical, mental, emotional, social, spiritual and financial wellness. Please review our awesome benefits:
- Benefits
- Retirement
This position requires travel between different work locations and participation in an on-call rotation to support occasional critical events, which may involve afterhours remote or on-site response.
Key Responsibilities:
- Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
- Administer Active Directory (users, groups, domains, distribution lists, shared mailboxes, and network shares) using SCCM and Windows administration tools.
- Provide exemplary Service Desk support by efficiently resolving application, PC, software, mobile device, printer, and connectivity issues, ensuring timely and accurate ticket management in ServiceNow, and using strong written and verbal communication.
- Diagnose computer hardware and software problems, implement effective solutions, and escalate or coordinate with other IT groups as needed to ensure timely resolution.
- Develop deep subject matter expertise of the DPWES Capital Facilities (CAP) division to define hardware and software solutions, provide proposals and recommendations, and lead/coordinate implementations.
- Serve as CAP’s Information Security Coordinator by leading policy compliance, acting as the primary contact for security matters, and administering user security training.
- Partner with other Lead IT Support Technicians and manage vendor relationships to provide Windows server and application administration support, coordinating with users and IT staff to implement changes and deploy new releases.
- Serve as IT liaison to the Department of Information Technology (DIT) for incident resolution, upgrades, patches, and other IT initiatives, ensuring effective communication and coordination between DPWES and DIT.
- Support the IT Support Manager in developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.
Note: This position is designated as emergency essential personnel and may be required to respond during inclement weather or emergency situations. May be required to work weekends and holidays.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
A valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent in IT, computer science, management information systems, or related field from an accredited university.
- Windows Server 2025 Operating System administration experience.
- A minimum of four years’ Service Desk experience providing hands-on PC, software and peripheral support to end-users, specifically Microsoft Office products.
- Experience with scripting and PowerShell.
- Strong demonstrated proficiency in use and support of Windows 11, Microsoft Office Suite, including Teams, basic networking concepts, iOS, and Dell PC hardware.
- Relevant certifications such as CompTIA A +, Security +, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
- Demonstrated experience in the administration, installation, configuration, and support of applications/systems.
- Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects, and construction environments.
- Experience with asset management, to include inventory control and PC replacement cycles.
- Experience establishing and maintaining vendor relationships.
PHYSICAL REQUIREMENTS:
Ability to shelve materials at all height levels. Ability to stoop, bend and reach. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Ability to move computer components (Maximum weight 30 pounds). All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Job Announcement
Help lead the technology that powers the infrastructure our community depends on—where your expertise keeps critical public facilities running at their best every day.
We are seeking a motivated, customer-oriented IT support technician to join our Workplace IT Service Desk team. This senior role provides advanced Tier II–III end-user support, administers and maintains Windows-based application systems and Active Directory, and serves as the primary IT support point of contact for the Capital Facilities (CAP) division.
Under the general supervision of the IT Support Manager, you will troubleshoot and resolve complex issues involving PCs, software, mobile devices, printers, and network connectivity; and provide technical leadership and mentoring to junior IT staff. The successful candidate will have a proven ability to deliver Tier II–III support in a team environment, strong interpersonal skills, and an intense curiosity to resolve problems and identify solutions. You must be able to quickly learn systems, processes, and procedures, and grasp technical concepts. The relationships with our clients are directly impacted by the quality of services provided in this position, and you will be a key contributor to the continuous improvement of IT services for a diverse user base across DPWES business units.
DPWES is a diverse, nationally-accredited and award-winning public works agency with approximately 1,000 employees providing solid waste, capital facility development, wastewater, stormwater, urban forestry, and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live, work, and play for everyone.
Fairfax County Government is committed to our employees, and offers comprehensive benefits, including a defined-benefit retirement plan; medical, life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the County Benefits Division, we endeavor to cultivate a culture of wellbeing that empowers, educates and engages employees and retirees to make life-long choices that promote a holistic approach to their physical, mental, emotional, social, spiritual and financial wellness. Please review our awesome benefits:
- Benefits
- Retirement
This position requires travel between different work locations and participation in an on-call rotation to support occasional critical events, which may involve afterhours remote or on-site response.
Key Responsibilities:
- Build, test, and deploy Windows PCs, including imaging, software packaging, and installation for new deployments and upgrades.
- Administer Active Directory (users, groups, domains, distribution lists, shared mailboxes, and network shares) using SCCM and Windows administration tools.
- Provide exemplary Service Desk support by efficiently resolving application, PC, software, mobile device, printer, and connectivity issues, ensuring timely and accurate ticket management in ServiceNow, and using strong written and verbal communication.
- Diagnose computer hardware and software problems, implement effective solutions, and escalate or coordinate with other IT groups as needed to ensure timely resolution.
- Develop deep subject matter expertise of the DPWES Capital Facilities (CAP) division to define hardware and software solutions, provide proposals and recommendations, and lead/coordinate implementations.
- Serve as CAP’s Information Security Coordinator by leading policy compliance, acting as the primary contact for security matters, and administering user security training.
- Partner with other Lead IT Support Technicians and manage vendor relationships to provide Windows server and application administration support, coordinating with users and IT staff to implement changes and deploy new releases.
- Serve as IT liaison to the Department of Information Technology (DIT) for incident resolution, upgrades, patches, and other IT initiatives, ensuring effective communication and coordination between DPWES and DIT.
- Support the IT Support Manager in developing and enhancing operational processes and procedures, system documentation, and maintaining PC and software asset management controls.
Note: This position is designated as emergency essential personnel and may be required to respond during inclement weather or emergency situations. May be required to work weekends and holidays.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
A valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent in IT, computer science, management information systems, or related field from an accredited university.
- Windows Server 2025 Operating System administration experience.
- A minimum of four years’ Service Desk experience providing hands-on PC, software and peripheral support to end-users, specifically Microsoft Office products.
- Experience with scripting and PowerShell.
- Strong demonstrated proficiency in use and support of Windows 11, Microsoft Office Suite, including Teams, basic networking concepts, iOS, and Dell PC hardware.
- Relevant certifications such as CompTIA A +, Security +, Microsoft 365 Endpoint Administrator, or equivalent are strongly preferred.
- Demonstrated experience in the administration, installation, configuration, and support of applications/systems.
- Experience supporting or working closely with Capital Facilities, surveying, or similar infrastructure-focused agencies, including familiarity with capital projects, and construction environments.
- Experience with asset management, to include inventory control and PC replacement cycles.
- Experience establishing and maintaining vendor relationships.
PHYSICAL REQUIREMENTS:
Ability to shelve materials at all height levels. Ability to stoop, bend and reach. Ability to travel to various locations throughout Fairfax County to provide coverage, attend meetings and trainings. Ability to move computer components (Maximum weight 30 pounds). All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Support Lead Jobs by Experience Level
Top Cities Hiring Support Leads
Explore support lead openings in the cities hiring most right now.
See All 647+ Support Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Job Market
Who's Hiring
- Five Below150
- Citi14
- 2nd Family142
- Pacific Health12P
- Ryder System10
Top Industries Hiring
- Technology & Software24
- Banking & Financial Services17
- Investment & Asset Management12
- Construction & Real Estate9
- Marketing & Advertising5
What Employers Look For
The qualifications that appear most often in support lead jobs.
- 2-4 years of customer support experience with at least one year in a lead or senior role
- Proficiency with a major ticketing platform such as Zendesk, Freshdesk, or Salesforce Service Cloud
- Demonstrated ability to coach, mentor, or onboard support agents
- Strong written and verbal communication skills for escalation handling and cross-team collaboration
- Experience tracking and reporting on support KPIs including CSAT, first-contact resolution, and handle time
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Support Lead Job Search
Quantify your team impact on your resume
Support leads are evaluated on team performance, not just personal metrics. Cite specific outcomes you drove: ticket resolution rate improvements, CSAT score gains, or reductions in escalation volume your coaching produced. Hiring managers scan for those numbers first.
Tailor your resume to the support stack
Many support lead postings list required tools like Zendesk, Intercom, or Salesforce Service Cloud. Mirror the exact tool names from each job listing in your resume skills section so applicant tracking systems surface your application rather than filter it out.
Apply early to roles that fit
Migrate Mate lists support lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your vertical
Support lead expectations vary sharply by industry. A fintech role emphasizes compliance knowledge and escalation protocols, while a healthtech role prioritizes empathy and HIPAA awareness. Search by industry keyword alongside your job title to surface the most relevant openings.
Prepare a structured conflict example for interviews
Behavioral interviews for support leads almost always include a question about handling an underperforming or difficult team member. Prepare a specific example using a clear situation, the action you took, and the measurable outcome, so you're not constructing it on the spot.
Negotiate using scope, not just title
When you receive an offer, clarify how many direct reports the role includes, whether you own scheduling and performance reviews, and what your escalation authority covers. These scope details affect your day-to-day leverage and your next title jump, so address them before you sign.
Support Lead Jobs: Frequently Asked Questions
Which companies are hiring the most support leads?
The most active employers for support leads right now are Five Below, Citi, and 2nd Family, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of August 2026. Demand is highest in SaaS and e-commerce, where support teams scale quickly.
How many support lead jobs are remote?
About 42% of support lead openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in operations. Roles focused on asynchronous team coaching, quality assurance, and documentation tend to be the most remote-friendly, while on-site expectations are more common in healthcare and financial services.
How do you become a support lead?
Start by excelling as an individual contributor in a support role, then actively take on informal leadership responsibilities like mentoring new hires or leading queue management during peak hours. Document those contributions clearly, pursue certifications in platforms your employer uses, and express your interest in a lead role directly to your manager with specific examples of your readiness.
Can you get hired as a support lead without much experience?
Yes, some employers will hire candidates into a support lead role if they have strong individual contributor experience and can demonstrate leadership potential through examples of training peers, owning a process improvement, or stepping up during a team crisis. Smaller companies and startups are more likely to promote or hire from a lower experience baseline than enterprise employers.
What does the support lead interview process look like?
Most support lead interview processes include an initial screen with a recruiter or HR contact, a hiring manager interview focused on your team experience and leadership style, and at least one behavioral round where you'll walk through specific examples of coaching, conflict resolution, and performance management. Some employers add a case exercise asking you to diagnose a struggling team metric and propose a fix.
Where can I find and apply to support lead jobs?
You can find and apply to support lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, industry background, and preferred location or remote setup, then apply directly to each one that fits.
See All 647+ Support Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Lead Jobs