Mid Level Application Support Analyst Jobs
Mid level application support analyst jobs go to professionals ready to own incident resolution end to end, mentor junior analysts, and drive system improvements with limited oversight. Hiring runs across Technology & Software, Banking & Financial Services, and Investment & Asset Management, with 63% of openings remote or hybrid, and employers like The Depository Trust & Clearing Corporation (DTCC), Sirona Medical, and Arista Networks competing for analysts at this level now.
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Showing 5 of 19+ Mid Level Application Support Analyst jobs
Job Title: L2 Application Support Engineer - WebSphere Commerce Suite 8.x
Location: Springfield, IL (Work from Office)
Duration: Long Term Contract
Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications
Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
Operational Skills
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination
Key Responsibilities:
Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job monitoring and recovery
- Execute routine maintenance tasks including log rotation and cleanup
- Coordinate with deployment teams during application releases
Database Support & Integration
- Perform basic database health checks and connectivity validation
- Monitor database performance metrics and connection pool usage
- Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
- Investigate data synchronization issues between WCS and upstream systems
- Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
- Maintain incident logs and resolution documentation
- Update runbooks and standard operating procedures based on lessons learned
- Contribute to knowledge base articles for common issues and resolutions
- Document new procedures and troubleshooting steps for team knowledge sharing
- Participate in post-incident reviews and continuous improvement initiatives
Name—Pradeep Sharma
Title-- Account Manager
e: Pradeep.s@tekgence.com
Job Title: L2 Application Support Engineer - WebSphere Commerce Suite 8.x
Location: Springfield, IL (Work from Office)
Duration: Long Term Contract
Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications
Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
Operational Skills
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination
Key Responsibilities:
Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job monitoring and recovery
- Execute routine maintenance tasks including log rotation and cleanup
- Coordinate with deployment teams during application releases
Database Support & Integration
- Perform basic database health checks and connectivity validation
- Monitor database performance metrics and connection pool usage
- Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
- Investigate data synchronization issues between WCS and upstream systems
- Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
- Maintain incident logs and resolution documentation
- Update runbooks and standard operating procedures based on lessons learned
- Contribute to knowledge base articles for common issues and resolutions
- Document new procedures and troubleshooting steps for team knowledge sharing
- Participate in post-incident reviews and continuous improvement initiatives
Name—Pradeep Sharma
Title-- Account Manager
e: Pradeep.s@tekgence.com
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Mid Level Application Support Analyst Jobs: Frequently Asked Questions
How do I get a mid level application support analyst job?
Position yourself around ownership, not just task completion. Highlight situations where you diagnosed and resolved complex application issues independently, led a support process improvement, or reduced ticket volume through proactive monitoring. Employers at this level want evidence that you can handle escalations without hand-holding, so lead your resume and interviews with specific outcomes you drove rather than responsibilities you held.
Which companies hire mid level application support analysts?
Companies hiring mid level application support analysts right now include The Depository Trust & Clearing Corporation (DTCC), Sirona Medical, and Arista Networks, based on current listings on Migrate Mate as of September 2026. Hiring at this level covers both large enterprises managing complex application ecosystems and mid-size technology and services firms that need analysts capable of working independently across multiple systems.
Are there remote mid level application support analyst jobs?
Yes, and the share is meaningful. About 63% of mid level application support analyst openings are remote or hybrid as of September 2026, reflecting how much of this work centers on software systems rather than on-site infrastructure. Fully on-site roles tend to cluster in regulated industries like healthcare and finance where compliance requirements drive in-person expectations.
How do I move up to a mid level application support analyst role?
The path from entry level to mid level runs through demonstrated ownership. Build depth in a core application stack, take on tickets that require root-cause analysis rather than just workarounds, and document the impact of your fixes. Analysts who move up quickly tend to volunteer for cross-functional projects, develop familiarity with monitoring and alerting tools, and show they can communicate technical issues clearly to non-technical stakeholders.
Which industries hire the most mid level application support analysts?
Mid Level application support analyst roles concentrate in Technology & Software, Banking & Financial Services, and Investment & Asset Management, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring at this level because they run large, business-critical application environments that require experienced analysts who can maintain stability, manage vendor relationships, and support continuous deployment without constant senior oversight.