Customer Success Jobs in Virginia
Customer Success jobs in Virginia concentrate heavily in the technology, government contracting, and professional services sectors, with demand ranging from entry-level associate roles to senior managers and directors. The largest hiring markets are Northern Virginia, Richmond, and Virginia Beach, where companies like Salesforce, Leidos, and Booz Allen Hamilton maintain significant operations and regularly bring on customer success talent. The most in-demand specialties include SaaS platform onboarding, enterprise account management, and technical customer success for government and defense clients. Find a role that fits below and apply directly.
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Showing 5 of 54+ Customer Success jobs
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
See All 54 Customer Success Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success jobs across Virginia.
- Bachelor's degree in business, communications, or a related field strongly preferred
- Two or more years of experience in customer success, account management, or a client-facing role
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Ability to manage multiple enterprise accounts simultaneously and drive measurable retention outcomes
- Strong written and verbal communication skills tailored to technical and executive audiences
- Experience working with SaaS products or technology solutions in a B2B environment
Customer Success Jobs in Virginia: Frequently Asked Questions
How do you become a customer success in Virginia?
Customer success is not a licensed profession in Virginia, so there is no state board or mandatory credential to obtain before working in the field. Most Virginia employers hire candidates with a bachelor's degree in business, communications, or a related discipline, combined with prior experience in account management, sales, or technical support. Earning a widely recognized certification such as the Customer Success Association's CSM certification can strengthen a candidate's profile, particularly for roles in Northern Virginia's competitive technology corridor.
Which companies hire customer successs in Virginia?
Virginia customer success roles are posted by Bloomberg Industry, Cvent, and AvePoint and others right now, based on current listings on Migrate Mate as of November 2026. Northern Virginia's dense concentration of technology firms, federal contractors, and SaaS vendors makes it one of the most active hiring environments for customer success professionals on the East Coast.
Which Virginia cities have the most customer success jobs?
Arlington, Herndon, and Virginia are the Virginia cities with the most customer success openings. Northern Virginia leads because of its massive technology and government contracting cluster anchored around Tysons, Reston, and Arlington, while Richmond draws demand from financial services and healthcare technology firms headquartered there, and Virginia Beach reflects the region's growing professional services sector.
Are there remote customer success jobs in Virginia?
Yes, and more than most fields. About 79% of customer success openings tied to Virginia are remote or hybrid as of November 2026, reflecting how naturally the role translates to digital communication and cloud-based account management tools. Roles focused on onboarding, renewals, and ongoing client education are the most likely to be offered fully remote, while enterprise accounts requiring executive relationship management more often require some in-person presence.
How can I get hired as a customer success in Virginia with little or no experience?
The most realistic entry path is moving laterally from a support, sales development, or technical helpdesk role into a junior customer success associate position. Large Northern Virginia technology employers and government contractors such as those based in the Reston and Tysons corridors regularly hire associate customer success managers from internal support teams or recent graduates with strong communication backgrounds. Building hands-on experience with Salesforce or a similar CRM, even through a self-directed project or internship, and targeting companies that sell SaaS products to government agencies gives candidates a concrete edge in Virginia's market.
Where can I find and apply to customer success jobs in Virginia?
You can find and apply to customer success jobs in Virginia on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that fit your background and location, and apply directly to the ones that match.
See All 54 Customer Success Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Success Jobs