Customer Success Jobs in New Jersey
Customer Success jobs in New Jersey are concentrated in Newark, Jersey City, and Princeton, where major employers like Johnson & Johnson, Prudential Financial, and Cognizant maintain large operations and hire across customer success functions. Demand is strongest in SaaS onboarding, enterprise account management, and technical customer success roles tied to the state's pharma, financial services, and technology sectors. Openings range from associate customer success representative to senior director of customer experience, with consistent activity at every level. See the openings below and apply to the ones that match your experience.
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Showing 5 of 33+ Customer Success jobs
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 33 Customer Success Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer success or account management experience preferred
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot
- Proven ability to manage a portfolio of accounts and drive retention
- Strong written and verbal communication skills for client-facing responsibilities
- Familiarity with SaaS products or enterprise software deployment processes
Customer Success Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success in New Jersey?
Customer success roles in New Jersey require no state-issued license, but most employers expect a bachelor's degree alongside hands-on experience in account management, sales support, or technical support. New Jersey's dense concentration of SaaS, pharma, and financial services firms means the most competitive candidates combine CRM proficiency with industry knowledge relevant to those sectors. Certifications like the SuccessHACKER Customer Success Certified or Gainsight's Pulse certification strengthen applications and are recognized by New Jersey hiring managers.
Which companies hire customer successs in New Jersey?
Companies currently hiring customer successs in New Jersey include JetBrains, IQVIA, and Doceree, per current listings on Migrate Mate as of September 2026. New Jersey's mix of pharmaceutical headquarters, financial services firms, and regional SaaS offices creates consistent demand for customer success professionals at multiple seniority levels.
Which New Jersey cities have the most customer success jobs?
The cities with the most customer success openings in New Jersey are Marlton, Somerset, and New Jersey. Newark and Jersey City draw the most postings because of their proximity to New York City financial and technology employers with New Jersey offices, while Princeton and the Route 1 corridor generate steady demand from pharmaceutical and life sciences companies headquartered there.
Are there remote customer success jobs in New Jersey?
Yes, and more than most fields. About 71% of customer success openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how well the role adapts to distributed work. Onboarding coordination and digital account management tend to be the most fully remote sub-functions, while roles requiring on-site executive business reviews or hands-on implementation support are more likely to require in-person presence.
How can I get hired as a customer success in New Jersey with little or no experience?
The most realistic entry path is moving into customer success from a customer support or inside sales role at one of New Jersey's larger SaaS or financial services employers, where internal transfers into associate customer success positions are common. Companies like Conduent and Cognizant, which have substantial New Jersey operations, regularly hire for entry-level customer-facing roles that feed into customer success career tracks. Completing a recognized customer success certification and building familiarity with Salesforce or Gainsight before applying gives candidates a measurable edge over other newcomers.
Where can I find and apply to customer success jobs in New Jersey?
You can find and apply to customer success jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings to find roles that match your experience level and background, then apply directly to the ones that fit.
See All 33 Customer Success Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Jobs