Customer Success Jobs in New Jersey
Customer Success jobs in New Jersey are concentrated in Newark, Jersey City, and Princeton, where major employers like Johnson & Johnson, Prudential Financial, and Cognizant maintain large operations and hire across customer success functions. Demand is strongest in SaaS onboarding, enterprise account management, and technical customer success roles tied to the state's pharma, financial services, and technology sectors. Openings range from associate customer success representative to senior director of customer experience, with consistent activity at every level. See the openings below and apply to the ones that match your experience.
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Showing 5 of 36+ Customer Success jobs
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
See All 36 Customer Success Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer success or account management experience preferred
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot
- Proven ability to manage a portfolio of accounts and drive retention
- Strong written and verbal communication skills for client-facing responsibilities
- Familiarity with SaaS products or enterprise software deployment processes
Customer Success Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success in New Jersey?
Customer success roles in New Jersey require no state-issued license, but most employers expect a bachelor's degree alongside hands-on experience in account management, sales support, or technical support. New Jersey's dense concentration of SaaS, pharma, and financial services firms means the most competitive candidates combine CRM proficiency with industry knowledge relevant to those sectors. Certifications like the SuccessHACKER Customer Success Certified or Gainsight's Pulse certification strengthen applications and are recognized by New Jersey hiring managers.
Which companies hire customer successs in New Jersey?
Companies currently hiring customer successs in New Jersey include JetBrains, AvePoint, and CentralReach, per current listings on Migrate Mate as of November 2026. New Jersey's mix of pharmaceutical headquarters, financial services firms, and regional SaaS offices creates consistent demand for customer success professionals at multiple seniority levels.
Which New Jersey cities have the most customer success jobs?
The cities with the most customer success openings in New Jersey are Jersey City, Marlton, and Holmdel. Newark and Jersey City draw the most postings because of their proximity to New York City financial and technology employers with New Jersey offices, while Princeton and the Route 1 corridor generate steady demand from pharmaceutical and life sciences companies headquartered there.
Are there remote customer success jobs in New Jersey?
Yes, and more than most fields. About 72% of customer success openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how well the role adapts to distributed work. Onboarding coordination and digital account management tend to be the most fully remote sub-functions, while roles requiring on-site executive business reviews or hands-on implementation support are more likely to require in-person presence.
How can I get hired as a customer success in New Jersey with little or no experience?
The most realistic entry path is moving into customer success from a customer support or inside sales role at one of New Jersey's larger SaaS or financial services employers, where internal transfers into associate customer success positions are common. Companies like Conduent and Cognizant, which have substantial New Jersey operations, regularly hire for entry-level customer-facing roles that feed into customer success career tracks. Completing a recognized customer success certification and building familiarity with Salesforce or Gainsight before applying gives candidates a measurable edge over other newcomers.
Where can I find and apply to customer success jobs in New Jersey?
You can find and apply to customer success jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings to find roles that match your experience level and background, then apply directly to the ones that fit.
See All 36 Customer Success Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Success Jobs