Customer Experience Manager Jobs in New Jersey
Customer Experience Manager jobs in New Jersey concentrate heavily in financial services, pharmaceuticals, retail, and telecommunications, reflecting the state's dense corporate corridor between Newark and Princeton. Hiring is most active in Newark, Jersey City, and Cherry Hill, where employers like Johnson & Johnson, Prudential Financial, and Comcast maintain significant operations. The role ranges from front-line team lead positions to senior director-level strategy roles, with the strongest demand in digital transformation, voice-of-customer programs, and omnichannel service design. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 46+ Customer Experience Manager jobs
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Description
Job Details
- Job Title: Customer Experience Specialist
- Location: Perth Amboy, New Jersey
- Annual Salary: $70,000 - $100,000 USD + Annual Performance Bonus
Position Overview
We are seeking a Customer Experience Specialist to support the continuous improvement of logistics operations across the Americas. This role is responsible for building and optimizing end-to-end operational quality and customer experience monitoring systems across warehousing and last-mile delivery. The ideal candidate is data-driven, analytical, and passionate about identifying operational improvement opportunities that enhance customer satisfaction.
What You'll Do:
- Design and maintain the customer experience and operations quality monitoring framework for the Americas region, covering warehousing, fulfillment, and last-mile delivery processes.
- Establish and continuously improve operational quality KPIs, customer experience metrics, monitoring standards, and reporting mechanisms.
- Develop and maintain dashboards and automated reporting to monitor key operational and customer service performance indicators, providing regular insights into quality trends, risks, and improvement opportunities.
- Analyze operational performance data to identify exceptions related to delivery timeliness, order fulfillment, product quality, operational defects, abnormal orders, and customer complaints.
- Conduct root cause analysis for operational issues and collaborate with cross-functional teams to develop and implement corrective actions, ensuring timely issue resolution and continuous process improvement.
- Monitor customer service quality and establish mechanisms to identify service-related exceptions and recurring issues.
- Prepare periodic analysis reports on customer experience and service quality, driving initiatives that improve customer satisfaction and overall service performance.
- Partner closely with Operations, Customer Service, Product, and other cross-functional teams to promote data-driven decision-making and continuous operational excellence.
About You:
- Bachelor's degree or above in Logistics, Supply Chain Management, Industrial Engineering, Statistics, Data Analytics, Business Analytics, or a related field.
- 3–5 years of experience in warehouse operations, transportation operations, logistics operations, or supply chain operations.
- Solid understanding of end-to-end warehouse and last-mile delivery processes, with experience in operational quality management and customer experience improvement.
- Strong analytical and problem-solving skills with the ability to identify operational trends, uncover root causes, and recommend practical improvement initiatives.
- Proficient in SQL for data extraction, analysis, and reporting.
- Experience building automated dashboards and performance reports using Excel and business intelligence tools such as Power BI or Tableau.
- Strong communication, stakeholder management, and cross-functional collaboration skills, with the ability to drive projects and ensure action items are completed through to resolution.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Description
Job Details
- Job Title: Customer Experience Specialist
- Location: Perth Amboy, New Jersey
- Annual Salary: $70,000 - $100,000 USD + Annual Performance Bonus
Position Overview
We are seeking a Customer Experience Specialist to support the continuous improvement of logistics operations across the Americas. This role is responsible for building and optimizing end-to-end operational quality and customer experience monitoring systems across warehousing and last-mile delivery. The ideal candidate is data-driven, analytical, and passionate about identifying operational improvement opportunities that enhance customer satisfaction.
What You'll Do:
- Design and maintain the customer experience and operations quality monitoring framework for the Americas region, covering warehousing, fulfillment, and last-mile delivery processes.
- Establish and continuously improve operational quality KPIs, customer experience metrics, monitoring standards, and reporting mechanisms.
- Develop and maintain dashboards and automated reporting to monitor key operational and customer service performance indicators, providing regular insights into quality trends, risks, and improvement opportunities.
- Analyze operational performance data to identify exceptions related to delivery timeliness, order fulfillment, product quality, operational defects, abnormal orders, and customer complaints.
- Conduct root cause analysis for operational issues and collaborate with cross-functional teams to develop and implement corrective actions, ensuring timely issue resolution and continuous process improvement.
- Monitor customer service quality and establish mechanisms to identify service-related exceptions and recurring issues.
- Prepare periodic analysis reports on customer experience and service quality, driving initiatives that improve customer satisfaction and overall service performance.
- Partner closely with Operations, Customer Service, Product, and other cross-functional teams to promote data-driven decision-making and continuous operational excellence.
About You:
- Bachelor's degree or above in Logistics, Supply Chain Management, Industrial Engineering, Statistics, Data Analytics, Business Analytics, or a related field.
- 3–5 years of experience in warehouse operations, transportation operations, logistics operations, or supply chain operations.
- Solid understanding of end-to-end warehouse and last-mile delivery processes, with experience in operational quality management and customer experience improvement.
- Strong analytical and problem-solving skills with the ability to identify operational trends, uncover root causes, and recommend practical improvement initiatives.
- Proficient in SQL for data extraction, analysis, and reporting.
- Experience building automated dashboards and performance reports using Excel and business intelligence tools such as Power BI or Tableau.
- Strong communication, stakeholder management, and cross-functional collaboration skills, with the ability to drive projects and ensure action items are completed through to resolution.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
See All 46 Customer Experience Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Experience Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- Tesla10
- Five Below9
- Marshalls3
- ZS Associates2
- Colgate-Palmolive2
Top Industries Hiring
- Retail
- Technology & Software
What New Jersey Employers Look For
The qualifications that appear most often in customer experience manager jobs across New Jersey.
- Bachelor's degree in business, communications, marketing, or a related field
- Proven experience managing customer service teams or customer success programs
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Strong analytical skills with experience interpreting customer satisfaction metrics
- Demonstrated ability to design and implement customer journey improvement initiatives
- Excellent cross-functional communication skills for collaborating with operations and product teams
Customer Experience Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a customer experience manager in New Jersey?
Most customer experience manager roles in New Jersey require a bachelor's degree in business, marketing, communications, or a related field, though no state-issued license or registration applies to this role. New Jersey employers, particularly in financial services and pharmaceuticals, typically expect several years of customer service or account management experience before a candidate moves into a manager role. Certifications such as the Certified Customer Experience Professional credential can strengthen a candidate's profile with larger New Jersey corporate employers.
Which companies hire customer experience managers in New Jersey?
Employers hiring customer experience managers in New Jersey right now include Tesla, Five Below, and Marshalls, based on current listings on Migrate Mate as of September 2026. New Jersey's concentration of insurance, financial services, and pharmaceutical headquarters means many of these openings sit within large enterprise organizations with structured customer operations teams.
Which New Jersey cities have the most customer experience manager jobs?
The cities with the most customer experience manager openings in New Jersey are Piscataway, Edison, and Totowa. Newark and Jersey City dominate because of their density of financial services firms and telecommunications companies, while suburban markets like Cherry Hill and Parsippany attract openings from pharmaceutical and healthcare employers that maintain regional headquarters in those corridors.
Are there remote customer experience manager jobs in New Jersey?
Yes, and more than most fields, since customer experience management relies heavily on data analysis, cross-functional coordination, and digital platform oversight rather than a physical customer presence. About 36% of customer experience manager openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how broadly this role has shifted to distributed team structures. Strategic and analytical sub-roles, such as voice-of-customer program leads, tend to carry the most remote flexibility.
How can I get hired as a customer experience manager in New Jersey with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or customer success associate role at one of New Jersey's large financial services or pharmaceutical employers, where structured rotational programs sometimes accept candidates with strong service backgrounds rather than direct management experience. Companies like Prudential Financial and larger retail operations in the Cherry Hill and Paramus markets regularly hire associates from customer service representative and account coordinator roles. Earning a recognized customer experience certification can accelerate that transition significantly.
Where can I find and apply to customer experience manager jobs in New Jersey?
You can find and apply to customer experience manager jobs in New Jersey on Migrate Mate, which lists current New Jersey openings across industries including financial services, pharmaceuticals, retail, and telecommunications. Search the available roles, identify the ones that match your background and target location, and apply directly to whichever positions fit your experience level and career goals.
See All 46 Customer Experience Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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