Customer Experience Manager Jobs in New Jersey
Customer Experience Manager jobs in New Jersey concentrate heavily in financial services, pharmaceuticals, retail, and telecommunications, reflecting the state's dense corporate corridor between Newark and Princeton. Hiring is most active in Newark, Jersey City, and Cherry Hill, where employers like Johnson & Johnson, Prudential Financial, and Comcast maintain significant operations. The role ranges from front-line team lead positions to senior director-level strategy roles, with the strongest demand in digital transformation, voice-of-customer programs, and omnichannel service design. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 4 of 44+ Customer Experience Manager jobs
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. Are you a strategic leader who thrives at the intersection of media, data, and technology? Join Gilead as Director of Digital Strategy, where you’ll shape personalized engagement for consumers, patients, and HCPs.
As the primary strategic advisor to US brand teams, you’ll serve as the main liaison between brand objectives and digital capabilities—ensuring seamless collaboration and alignment. This role demands exceptional communication, influence, and storytelling skills to translate business goals into impactful digital solutions.
The preferred work location for this position is Foster City, CA, with Parsippany, NJ as an alternative. Candidates residing in these areas are strongly encouraged to apply. Please note that relocation assistance is not available for this role and candidates should reside in either Foster City, CA or Parisppany NJ area.
What You Bring
- Passion for creating meaningful, customer-centric digital strategies
- Journey design mindset that has experience stitching together omnichannel experiences
- Deep expertise in media, data, and clean room environments
- Ability to translate ad-tech and platform capabilities (e.g., Salesforce, Sitecore, LiveRamp) into actionable strategies
- Strong collaboration skills with cross-functional teams, driving measurable impact and optimization Solid understanding of pharma compliance and evolving privacy regulations
Key Responsibilities
- Develop and execute digital strategies aligned with brand objectives and business goals
- Serve as the primary point of contact for digital planning across media, web, email, and emerging platforms
- Design personalized content strategies to enhance engagement for HCPs and patients
- Embed digital best practices and innovation into brand planning, leveraging success across the organization
- Drive insight development and measurement frameworks (KPIs, learning agendas, reporting tools)
- Identify opportunities for digital health innovation and emerging technologies
- Collaborate with media partners and internal teams to optimize activations and audience targeting
- Provide strategic guidance on digital operations, capability development, and process optimization
- Ensure regulatory alignment and compliance across all digital initiatives Act as a business partner to therapeutic areas, integrating digital strategies into broader commercial plans
Basic Qualifications:
Bachelor's Degree and Twelve Years’ Experience
OR
Masters' Degree and Ten Years’ Experience
OR
PhD and Eight Years’ Experience
Preferred Qualifications
- 8+ years in digital strategy or omnichannel marketing, with agency experience a plus
- Experience with portfolio and copromotion is important
- Expertise in digital planning, media activation, performance measurement & optimization
- Skilled in audience planning and activation using 1P and 3P datasets
- Proven ability to develop personalized content strategies across channels
- Experience in customer journey mapping and CRM/web journey design
- Ability to build strong stakeholder relationships and foster cross-functional collaboration
- Proven strategic thinker with clear, persuasive communication to deliver impactful storytelling and influence decisions.
- Biotech/pharma experience preferred, across broad and rare therapeutic areas
- Familiarity with digital health technologies (telehealth, wearables, digital therapeutics)
- Analytical mindset with data-driven decision-making experience
- Bachelor’s degree required; MBA or advanced degree preferred Ability to travel 20 – 30%
Performance Indicators
- ROI/RX Lift on digital marketing initiatives
- Engagement and conversion rates across channels
- Adoption of personalized content strategies
- Effectiveness of CX journey mapping and pain point resolution Cross-functional alignment and stakeholder satisfaction
People Leader Accountabilities:
- Create Inclusion - knowing the business value of diverse teams, modelling inclusion and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
-
The salary range for this position is: $205,615.00 - $266,090.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. Are you a strategic leader who thrives at the intersection of media, data, and technology? Join Gilead as Director of Digital Strategy, where you’ll shape personalized engagement for consumers, patients, and HCPs.
As the primary strategic advisor to US brand teams, you’ll serve as the main liaison between brand objectives and digital capabilities—ensuring seamless collaboration and alignment. This role demands exceptional communication, influence, and storytelling skills to translate business goals into impactful digital solutions.
The preferred work location for this position is Foster City, CA, with Parsippany, NJ as an alternative. Candidates residing in these areas are strongly encouraged to apply. Please note that relocation assistance is not available for this role and candidates should reside in either Foster City, CA or Parisppany NJ area.
What You Bring
- Passion for creating meaningful, customer-centric digital strategies
- Journey design mindset that has experience stitching together omnichannel experiences
- Deep expertise in media, data, and clean room environments
- Ability to translate ad-tech and platform capabilities (e.g., Salesforce, Sitecore, LiveRamp) into actionable strategies
- Strong collaboration skills with cross-functional teams, driving measurable impact and optimization Solid understanding of pharma compliance and evolving privacy regulations
Key Responsibilities
- Develop and execute digital strategies aligned with brand objectives and business goals
- Serve as the primary point of contact for digital planning across media, web, email, and emerging platforms
- Design personalized content strategies to enhance engagement for HCPs and patients
- Embed digital best practices and innovation into brand planning, leveraging success across the organization
- Drive insight development and measurement frameworks (KPIs, learning agendas, reporting tools)
- Identify opportunities for digital health innovation and emerging technologies
- Collaborate with media partners and internal teams to optimize activations and audience targeting
- Provide strategic guidance on digital operations, capability development, and process optimization
- Ensure regulatory alignment and compliance across all digital initiatives Act as a business partner to therapeutic areas, integrating digital strategies into broader commercial plans
Basic Qualifications:
Bachelor's Degree and Twelve Years’ Experience
OR
Masters' Degree and Ten Years’ Experience
OR
PhD and Eight Years’ Experience
Preferred Qualifications
- 8+ years in digital strategy or omnichannel marketing, with agency experience a plus
- Experience with portfolio and copromotion is important
- Expertise in digital planning, media activation, performance measurement & optimization
- Skilled in audience planning and activation using 1P and 3P datasets
- Proven ability to develop personalized content strategies across channels
- Experience in customer journey mapping and CRM/web journey design
- Ability to build strong stakeholder relationships and foster cross-functional collaboration
- Proven strategic thinker with clear, persuasive communication to deliver impactful storytelling and influence decisions.
- Biotech/pharma experience preferred, across broad and rare therapeutic areas
- Familiarity with digital health technologies (telehealth, wearables, digital therapeutics)
- Analytical mindset with data-driven decision-making experience
- Bachelor’s degree required; MBA or advanced degree preferred Ability to travel 20 – 30%
Performance Indicators
- ROI/RX Lift on digital marketing initiatives
- Engagement and conversion rates across channels
- Adoption of personalized content strategies
- Effectiveness of CX journey mapping and pain point resolution Cross-functional alignment and stakeholder satisfaction
People Leader Accountabilities:
- Create Inclusion - knowing the business value of diverse teams, modelling inclusion and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
-
The salary range for this position is: $205,615.00 - $266,090.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
See All 44 Customer Experience Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Experience Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- Tesla10
- ZS Associates3
- Prologis2
- Five Below2
- Colgate-Palmolive2
Top Industries Hiring
- Technology & Software
What New Jersey Employers Look For
The qualifications that appear most often in customer experience manager jobs across New Jersey.
- Bachelor's degree in business, communications, marketing, or a related field
- Proven experience managing customer service teams or customer success programs
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Strong analytical skills with experience interpreting customer satisfaction metrics
- Demonstrated ability to design and implement customer journey improvement initiatives
- Excellent cross-functional communication skills for collaborating with operations and product teams
Customer Experience Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a customer experience manager in New Jersey?
Most customer experience manager roles in New Jersey require a bachelor's degree in business, marketing, communications, or a related field, though no state-issued license or registration applies to this role. New Jersey employers, particularly in financial services and pharmaceuticals, typically expect several years of customer service or account management experience before a candidate moves into a manager role. Certifications such as the Certified Customer Experience Professional credential can strengthen a candidate's profile with larger New Jersey corporate employers.
Which companies hire customer experience managers in New Jersey?
Employers hiring customer experience managers in New Jersey right now include Tesla, ZS Associates, and Prologis, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of insurance, financial services, and pharmaceutical headquarters means many of these openings sit within large enterprise organizations with structured customer operations teams.
Which New Jersey cities have the most customer experience manager jobs?
The cities with the most customer experience manager openings in New Jersey are Parsippany-Troy Hills, Princeton, and Piscataway. Newark and Jersey City dominate because of their density of financial services firms and telecommunications companies, while suburban markets like Cherry Hill and Parsippany attract openings from pharmaceutical and healthcare employers that maintain regional headquarters in those corridors.
Are there remote customer experience manager jobs in New Jersey?
Yes, and more than most fields, since customer experience management relies heavily on data analysis, cross-functional coordination, and digital platform oversight rather than a physical customer presence. About 61% of customer experience manager openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how broadly this role has shifted to distributed team structures. Strategic and analytical sub-roles, such as voice-of-customer program leads, tend to carry the most remote flexibility.
How can I get hired as a customer experience manager in New Jersey with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or customer success associate role at one of New Jersey's large financial services or pharmaceutical employers, where structured rotational programs sometimes accept candidates with strong service backgrounds rather than direct management experience. Companies like Prudential Financial and larger retail operations in the Cherry Hill and Paramus markets regularly hire associates from customer service representative and account coordinator roles. Earning a recognized customer experience certification can accelerate that transition significantly.
Where can I find and apply to customer experience manager jobs in New Jersey?
You can find and apply to customer experience manager jobs in New Jersey on Migrate Mate, which lists current New Jersey openings across industries including financial services, pharmaceuticals, retail, and telecommunications. Search the available roles, identify the ones that match your background and target location, and apply directly to whichever positions fit your experience level and career goals.
See All 44 Customer Experience Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Jobs