Client Services Manager Jobs in New Jersey

Overview

Based in our Client Services Center in Jersey City, NJ, the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s. This role requires high adaptability and availability during peak holiday shopping periods.

CONTRACT DURATION: Early November - Mid January

Duties

• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all customer communications are handled in line with Dior policies and processes.
• Manage high volumes of incoming holiday inquiries efficiently across multiple channels under tight timeframes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
• Drive to achieve and exceed sales goals and planned KPI’s (Key Performance Indicators) to include:
• Proper Case Management
• Sales & Service Targets
• Quality Assurance Score
• Productivity Goals
• Schedule Adherence
• Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
• Enter accurate information into Diorlink and that updates to the SCRM database are initiated as appropriate.
• Ensure accurate data is included for statistics and workload analysis.
• Develop excellent working relationships within the Dior network.
• E-Clienteling: Perform outbound contacts as required as sales driver and client issue resolution.
• Collaborate across entire Client Services Center

Skills

• Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
• Outstanding communication skills, both written and verbal
• Strong sales negotiation skills
• Clear demonstration of a customer first mind-set
• Highly motivated, energetic and inspirational team player
• Able to work a varied schedule including hours/days/nights/holidays and weekends
• Strong punctuality and reliability for scheduled shifts, particularly during peak holiday periods
• Able to mulit task and prioritize competing tasks
• Fluent in English, Spanish, ideally French and Mandarin
• Proficient in Microsoft Office
• Salesforce knowledge a plus
• Must be able to attend meetings and training sessions as required
• Must be able to attend mandated and ad-hoc training sessions to develop and maintain skills and knowledge required for the role

The appointed candidate will be offered a salary within the range of $24-$26 per hour, plus potential eligibility to participate in the Company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Pay: $24.00 - $26.00 per hour

Benefits:

• Paid training

Work Location: Hybrid remote in Jersey City, NJ 07302