Customer Success Architect Jobs in New Jersey

INTRODUCTION

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

ABOUT THE ROLE

Fivetran data replication connectors have been implemented across many of the world's largest enterprises.

As a Solution Architect in the Services team at Fivetran, you will facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite through your expertise in various applications, databases, data warehouses / lakehouses, and APIs. This includes adjacent transformation, open data infrastructure (e.g., open storage and table formats), and data activation workflows where relevant. Working directly with customer stakeholders, you will define requirements and work to facilitate an architecture and integration that fulfills those requirements. Along the way, you will facilitate the optimization of the implementation through performance tuning, offer best-practice advice on source and target setup & use your analytical skills to troubleshoot issues and support use cases where trusted, well-governed data pipelines enable analytics and emerging AI/ML initiatives.

An essential part of the role of the Solution Architect will be enabling customers to take responsibility for the installation once it has been tested and is ready for deployment into a Production environment. To this end, you should feel comfortable in producing enablement collateral and training teams to adopt what may be a new software application.

Finally, you will not be working alone; your role will encompass interactions with customer stakeholders and a wide range of internal stakeholders, including Account Executives, Customer Success Managers, Sales Engineers, Customer Support Engineers, Product Managers, and Software Engineers. Therefore, you should be comfortable liaising with both technical and non-technical stakeholders triaging on a wide range of topics.

This is a full-time position based remotely in the US with strong preference for Central and East Coast timezone states: TX, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD, VA, NC, SC, GA, FL, DC, WV.

TECHNOLOGIES YOU’LL USE

• Fivetran SaaS, Hybrid Deployment, and HVR (self-hosted) architectures
• On-premises and cloud databases, including: Oracle, Microsoft SQL Server, IBM Db2, MySQL, PostgreSQL, SAP HANA
• On-premises and cloud data warehouses / lakehouses, including: Snowflake, Databricks, BigQuery, Redshift
• Fivetran Managed Data Lake Service (MDLS) concepts and open table formats such as Apache Iceberg and Delta Lake
• Operating systems, including: Windows, Linux, Unix
• Cloud Services Providers AWS, GCP or Azure environments and services
• Container and Orchestration: Docker, Podman, and Kubernetes (including containerized application deployment and orchestration), Git

WHAT YOU’LL DO

As a key member of our customer-facing team, you’ll be directly involved in helping customers successfully implement and optimize Fivetran data movement solutions across various data environments.

Your responsibilities will include:

• Installation and Setup - Lead the installation and setup of Fivetran products for customers, ensuring that environments are fully prepared for replication.

This will involve: Preparing environments for replication, including SQL scripting or command-line operations to ensure full transaction logging, archiving/backup, and table analysis/preparation.

• Configuring high-volume database connectors using user interfaces (UIs), command-line tools, and/or APIs, to meet customer needs.

• Work in containerized environments, including Kubernetes, with hands-on involvement in deployment, configuration, and troubleshooting, while collaborating with infrastructure or DevOps teams as needed.

• Implementation Support and Troubleshooting - Work closely with customer teams to identify, troubleshoot, and resolve any issues during the implementation phase.

You will focus on: Assisting with data validation to ensure accurate data replication. Analyzing and optimizing performance to meet customer expectations.

• Offering database and environment tuning to enhance overall efficiency and effectiveness.

• Customer Training and Enablement - Empower customer teams to take full ownership of Fivetran implementations by providing hands-on training, detailed documentation, and ongoing support, ensuring they feel confident managing their data pipelines independently.

SKILLS WE’RE LOOKING FOR

• Extensive Customer-Facing Experience: 6+ years of extensive experience in customer-facing teams, you will be directly involved in helping customers successfully implement and optimize data integrations using the Fivetran platform and product suite across various environments.

• Data Integration and Replication: A solid understanding of the data integration and replication space, with a proven ability to explain complex technical concepts to customers in a clear, approachable manner.

• Broad Technical Knowledge: Experience working with a wide range of databases, data warehouses / lakehouses, and operating systems, enabling you to support customers across various environments and ensure their systems are optimized for Fivetran’s solutions.

• Advanced SQL and Command-Line Skills: Strong proficiency in SQL and command-line scripting, allowing you to confidently guide customers through complex technical setups and troubleshoot issues.

• Networking and Connectivity: Advanced understanding of networking approaches, including SSH tunneling, VPNs, and PrivateLink / private connectivity (AWS, Azure, GCP), ensuring you can work with customers to configure secure, efficient data replication solutions.

• Problem-Solving and Optimization: A profound ability to analyze and resolve customer challenges, offering database, data warehouse, and networking optimizations that improve overall performance and meet customer-specific needs.

• Communication and Collaboration: Exceptional verbal and written communication skills, with the ability to effectively engage with customers, providing clear explanations, training, and support. You’ll collaborate with internal teams to deliver a seamless customer experience.

• Self-Motivated and Customer-Focused: A proactive, resourceful attitude, with the ability to manage multiple projects and deadlines, all while maintaining a focus on customer success and satisfaction.

• Prioritization and Organization: Demonstrated ability to prioritize and organize work, ensuring that customer needs are met effectively and in a timely manner, even when juggling multiple requests or tasks.

• Programming and Automation: Familiarity with scripting and automation languages such as Python to support customers in automating processes or resolving issues efficiently.

• Containers and Orchestration: Experience with Kubernetes and containerized environments (e.g., Docker, Podman), including working knowledge of containerized application deployment, orchestration, and troubleshooting in enterprise environments.

BONUS SKILLS

• Experience with modern data lakes / lakehouses such as Amazon S3, Google Cloud Storage, and Microsoft ADLS2, including familiarity with open table formats such as Apache Iceberg or Delta Lake

• Experience with enterprise platforms such as SAP or IBM iSeries

COMPENSATION

• Pay Range: $163,135 - $195,770 USD

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

PERKS AND BENEFITS

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.