Customer Support Jobs in New Jersey
Customer Support jobs in New Jersey concentrate in financial services, pharmaceuticals, telecommunications, and retail, with strong demand at every level from frontline representatives to senior team leads. The busiest hiring metros are Newark, Jersey City, and Cherry Hill, where established employers like Comcast, Prudential Financial, and Johnson & Johnson maintain large operations. The most consistent openings fall in technical support, customer success management, and bilingual support for Spanish-speaking markets. Find a role that fits below and apply directly.
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Showing 5 of 25+ Customer Support jobs
We are currently seeking an experienced Customer Support Associate who is seasoned in a product-driven environment (Industrial products are a big plus). This is a very important position for HYTORC. Our Customer Support Associates interact with different types of clients and vendors. Flexibility is needed in order to learn how our customers are handled. We are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for.
Essential Duties:
- Handle 75-100 emails per day
- Handle 50-75 phone calls per day
- Service clients located all over North America
- Schedule, communicate, and file documents regarding tool delivery
- Enter data into Excel, SAP (ERP) and other software
- Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)
- Learn and become proficient in HYTORC product part numbers and accessories.
- Recommend equipment and accessories that best meet customer requirements.
- Strong follow-up skills with a commitment to consistent customer follow-up.
- Enter billing data and then review to ensure:
- Proper documentation is provided by Customer
- Customer is being billed accurately according to current price lists & current global agreements
- Reconcile inventory on invoice by matching the SKU to what is on the order
- The correct amount is applied for shipping
- The correct account is being used for the customer
- Provide customer with copy of order when completed
- Handle requests (when necessary) for:
- Third-party charges (i.e. shipping)
- Exceptions to normally required documentation
- Price changes
- Answer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc. External- end users / customers)
- Communicate with customers directly via phone/email to assist with:
- Billing/Accounting
- Customer account verifications (when necessary)
- Date(s) of purchase information
- Repair history
- Warranty information – answer questions/provide information regarding status
- Customer ID information
- Monitor the “Domestic Box” and forward any faxes submitted by customers to the appropriate department, then file those faxes accordingly
Requirements:
- Willing and able to learn a highly technical product quickly
- Strong, relentless follow-up skills.
- MUST BE a self-starter
- Must be diligent / proactive
- Experience supporting physical products, equipment, inventory, manufacturing, distribution, or industrial goods.
- Ability to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accurately
- Aptitude for supporting technical products, equipment, accessories, and sales-related inquiries.
- Must have thick skin; this is a fast-paced, high-intensity environment.
- Able to work alone or as a part of a team
- Display a willingness and disposition to learn and be trained
- Proficient with Microsoft Office Suite and computers in general.
- Strong writing and speaking skills
Preferred:
- Prior experience with SAP B1, Great Plains, or similar ERP system
- Experience handling / supporting a team of Sales Representatives is a plus
- Experience handling customer service in an online chat environment is a plus
- Experience handling heavy volume of phone calls / emails is a plus
Salary Range: $25.00 - $30.00 per hour, depending on experience, qualifications, certifications, and overall fit for the position.
HYTORC offers a competitive benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, life and disability insurance, 401(k) retirement savings opportunities, and other employee benefit programs available to eligible employees.
#ZR
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
We are currently seeking an experienced Customer Support Associate who is seasoned in a product-driven environment (Industrial products are a big plus). This is a very important position for HYTORC. Our Customer Support Associates interact with different types of clients and vendors. Flexibility is needed in order to learn how our customers are handled. We are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for.
Essential Duties:
- Handle 75-100 emails per day
- Handle 50-75 phone calls per day
- Service clients located all over North America
- Schedule, communicate, and file documents regarding tool delivery
- Enter data into Excel, SAP (ERP) and other software
- Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)
- Learn and become proficient in HYTORC product part numbers and accessories.
- Recommend equipment and accessories that best meet customer requirements.
- Strong follow-up skills with a commitment to consistent customer follow-up.
- Enter billing data and then review to ensure:
- Proper documentation is provided by Customer
- Customer is being billed accurately according to current price lists & current global agreements
- Reconcile inventory on invoice by matching the SKU to what is on the order
- The correct amount is applied for shipping
- The correct account is being used for the customer
- Provide customer with copy of order when completed
- Handle requests (when necessary) for:
- Third-party charges (i.e. shipping)
- Exceptions to normally required documentation
- Price changes
- Answer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc. External- end users / customers)
- Communicate with customers directly via phone/email to assist with:
- Billing/Accounting
- Customer account verifications (when necessary)
- Date(s) of purchase information
- Repair history
- Warranty information – answer questions/provide information regarding status
- Customer ID information
- Monitor the “Domestic Box” and forward any faxes submitted by customers to the appropriate department, then file those faxes accordingly
Requirements:
- Willing and able to learn a highly technical product quickly
- Strong, relentless follow-up skills.
- MUST BE a self-starter
- Must be diligent / proactive
- Experience supporting physical products, equipment, inventory, manufacturing, distribution, or industrial goods.
- Ability to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accurately
- Aptitude for supporting technical products, equipment, accessories, and sales-related inquiries.
- Must have thick skin; this is a fast-paced, high-intensity environment.
- Able to work alone or as a part of a team
- Display a willingness and disposition to learn and be trained
- Proficient with Microsoft Office Suite and computers in general.
- Strong writing and speaking skills
Preferred:
- Prior experience with SAP B1, Great Plains, or similar ERP system
- Experience handling / supporting a team of Sales Representatives is a plus
- Experience handling customer service in an online chat environment is a plus
- Experience handling heavy volume of phone calls / emails is a plus
Salary Range: $25.00 - $30.00 per hour, depending on experience, qualifications, certifications, and overall fit for the position.
HYTORC offers a competitive benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, life and disability insurance, 401(k) retirement savings opportunities, and other employee benefit programs available to eligible employees.
#ZR
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 25 Customer Support Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Support Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What New Jersey Employers Look For
The qualifications that appear most often in customer support jobs across New Jersey.
- High school diploma or GED required by most New Jersey employers at minimum
- One or more years of customer-facing experience in a call center or retail setting
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills, including active listening
- Ability to meet New Jersey employers' background check and reference verification standards
- Bilingual fluency in Spanish is a frequent differentiator for New Jersey customer support roles
Customer Support Jobs in New Jersey: Frequently Asked Questions
How do you become a customer support in New Jersey?
Most New Jersey customer support positions require a high school diploma or equivalent and do not carry a state-issued license. Employers in regulated industries such as insurance or financial services may require candidates to hold a New Jersey producer license or FINRA registration before handling certain accounts. Otherwise, the typical path is completing employer onboarding training, building experience with CRM tools, and demonstrating communication skills through prior retail, call center, or service work.
Which companies hire customer supports in New Jersey?
New Jersey customer support roles are posted by BEUMER, Percepta, and CSL Plasma and others right now, based on current listings on Migrate Mate as of August 2026. New Jersey's concentration of pharmaceutical headquarters, telecommunications providers, and financial services firms means consistent demand across industries throughout the state.
Which New Jersey cities have the most customer support jobs?
Somerset, Mahwah, and Willingboro lead New Jersey for customer support openings. Newark and Jersey City draw volume from financial services, insurance carriers, and telecom companies anchored in the greater metropolitan area, while Cherry Hill and other South Jersey markets reflect the retail and healthcare service operations headquartered or distributed there.
Are there remote customer support jobs in New Jersey?
Yes, and more than most fields. About 58% of customer support openings tied to New Jersey are remote or hybrid as of August 2026, reflecting how well-suited the role is to distributed work. Technical support, customer success, and account management positions are the most likely to be listed as fully remote, while roles requiring in-person product demonstrations or regulated financial advising tend to remain on-site.
How can I get hired as a customer support in New Jersey with little or no experience?
The most realistic entry point is applying directly to seasonal or part-time customer service roles at New Jersey's major retailers, insurance carriers, or telecommunications companies, which regularly onboard candidates without prior professional experience. Employers like Comcast and Prudential run structured new-hire training programs that replace experience requirements. Lateral moves from retail sales associate, receptionist, or bank teller roles are commonly accepted. A bilingual certificate or completed customer service training course from a New Jersey community college strengthens any entry-level application.
Where can I find and apply to customer support jobs in New Jersey?
You can find and apply to customer support jobs in New Jersey on Migrate Mate, which lists current openings from employers hiring across the state right now. Find roles that fit your experience and location, then apply directly to the ones that match.
See All 25 Customer Support Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Support Jobs