Customer Support Jobs in Florida
Customer Support jobs in Florida are in strong demand, concentrated in financial services, healthcare, telecommunications, and retail, with openings at every level from entry-level agents to team leads and quality assurance specialists. The heaviest hiring is in Miami, Tampa, and Orlando, where established employers like Citigroup, Comcast, and AdventHealth maintain large operations. The most sought-after specializations include technical support, customer success, and bilingual English-Spanish service roles. See the openings below and apply to the ones that match your experience.
Find Customer Support JobsOverview
Showing 5 of 72+ Customer Support jobs
About Brownlee: Brownlee Lighting, established in 1977, is a family-owned and operated commercial lighting manufacturer headquartered in Orlando, Florida. Brownlee manufactures spec-grade LED lighting fixtures that can be found in some of the most exclusive corporate offices in North America, as well as healthcare institutions, multifamily housing, hotels, schools, restaurants, and so much more. It’s an exciting time to be in our rapidly expanding industry and Brownlee is committed to exceeding the expectations of its customers, employees, and community for decades to come.
Position Summary: Consistently ensure that Brownlee customers and salesforce receive quick, efficient, and courteous service – always striving to maintain Brownlee’s reputation for industry-leading customer satisfaction. Candidate must be personable, well-mannered, and experienced in working directly with customers.
Key Responsibilities:
Candidate will provide support in the following areas:
- Everyday customer support, mostly via email communication and occasional phone calls.
- Frequent order review and entry. Includes checking part number(s) for errors, confirming project and customer location(s), calculating and assigning appropriate commission levels to the appropriate rep(s) and entering order details into Brownlee’s manufacturing software. Order entry is of the utmost importance and mistakes must be avoided, therefore candidate must be organized and acutely detail-oriented.
- Fulfill typical customer requests: pricing/quotes, technical product questions and troubleshooting, product availability, product lead time, invoice information, customization capabilities, freight issues, damaged products, replacement parts, warranty details, commission/payment issues, purchase orders, etc.
- Quick and effective resolution of technical product issues, job problems, and customer disputes. Always following up with customers to be proactive and stay ahead of potentially bigger issues.
- Candidate will work closely not only with Brownlee’s customer service team, but also with other departments such as sales, engineering, and production on a daily basis. The ability to multi-task and work well with others is critical in this position.
Qualifications:
- Preferably 3+ years of proven experience in a customer-facing role (Customer Service, Sales, Quotations, etc.).
- Candidate must be able to learn and understand Brownlee’s product offering and sales platform, including technical product details, warranty, manufacturing software, customer portal, and more.
- Thorough experience with Outlook email and phone communication with customers. Advanced communication skills are critical.
- Capable of managing/balancing various tasks at once (incoming calls/emails, frequent order entry, pricing requests, potential freight/product/warranty issues, etc.).
- Capable of developing and maintaining positive relationships with reps and customers.
- Proficient with performing mathematical functions (calculating commissions, commission percentage splits, quotations, etc.).
- Quotations experience in a building materials or construction-related industry is a plus.
- Experience in a manufacturers representative or electrical distribution, construction or lighting industry is a plus.
Schedule:
On-site in Orlando, FL. 8 AM to 5 PM (4PM on Fridays).
Reporting Structure:
Reports directly to the Customer Service Manager.
Work Environment:
The role is based in the office. You will have a new/modern workstation in a comfortable shared-office environment. Automatic electronic sit-to-stand desk.
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do have experience using a shared-inbox software with ticketing capabilities? If so, which one? Some examples include Zendesk, Freshdesk, Intercom, Front, Help Scout, Salesforce, or similar.
Experience:
- Electrical Distribution/Wholesale: 1 year (Preferred)
- Manufacturers Representative: 1 year (Preferred)
- Building Materials (i.e. lighting, plumbing, hvac): 1 year (Preferred)
- Engineering: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32808 (Required)
Work Location: In person
About Brownlee: Brownlee Lighting, established in 1977, is a family-owned and operated commercial lighting manufacturer headquartered in Orlando, Florida. Brownlee manufactures spec-grade LED lighting fixtures that can be found in some of the most exclusive corporate offices in North America, as well as healthcare institutions, multifamily housing, hotels, schools, restaurants, and so much more. It’s an exciting time to be in our rapidly expanding industry and Brownlee is committed to exceeding the expectations of its customers, employees, and community for decades to come.
Position Summary: Consistently ensure that Brownlee customers and salesforce receive quick, efficient, and courteous service – always striving to maintain Brownlee’s reputation for industry-leading customer satisfaction. Candidate must be personable, well-mannered, and experienced in working directly with customers.
Key Responsibilities:
Candidate will provide support in the following areas:
- Everyday customer support, mostly via email communication and occasional phone calls.
- Frequent order review and entry. Includes checking part number(s) for errors, confirming project and customer location(s), calculating and assigning appropriate commission levels to the appropriate rep(s) and entering order details into Brownlee’s manufacturing software. Order entry is of the utmost importance and mistakes must be avoided, therefore candidate must be organized and acutely detail-oriented.
- Fulfill typical customer requests: pricing/quotes, technical product questions and troubleshooting, product availability, product lead time, invoice information, customization capabilities, freight issues, damaged products, replacement parts, warranty details, commission/payment issues, purchase orders, etc.
- Quick and effective resolution of technical product issues, job problems, and customer disputes. Always following up with customers to be proactive and stay ahead of potentially bigger issues.
- Candidate will work closely not only with Brownlee’s customer service team, but also with other departments such as sales, engineering, and production on a daily basis. The ability to multi-task and work well with others is critical in this position.
Qualifications:
- Preferably 3+ years of proven experience in a customer-facing role (Customer Service, Sales, Quotations, etc.).
- Candidate must be able to learn and understand Brownlee’s product offering and sales platform, including technical product details, warranty, manufacturing software, customer portal, and more.
- Thorough experience with Outlook email and phone communication with customers. Advanced communication skills are critical.
- Capable of managing/balancing various tasks at once (incoming calls/emails, frequent order entry, pricing requests, potential freight/product/warranty issues, etc.).
- Capable of developing and maintaining positive relationships with reps and customers.
- Proficient with performing mathematical functions (calculating commissions, commission percentage splits, quotations, etc.).
- Quotations experience in a building materials or construction-related industry is a plus.
- Experience in a manufacturers representative or electrical distribution, construction or lighting industry is a plus.
Schedule:
On-site in Orlando, FL. 8 AM to 5 PM (4PM on Fridays).
Reporting Structure:
Reports directly to the Customer Service Manager.
Work Environment:
The role is based in the office. You will have a new/modern workstation in a comfortable shared-office environment. Automatic electronic sit-to-stand desk.
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do have experience using a shared-inbox software with ticketing capabilities? If so, which one? Some examples include Zendesk, Freshdesk, Intercom, Front, Help Scout, Salesforce, or similar.
Experience:
- Electrical Distribution/Wholesale: 1 year (Preferred)
- Manufacturers Representative: 1 year (Preferred)
- Building Materials (i.e. lighting, plumbing, hvac): 1 year (Preferred)
- Engineering: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32808 (Required)
Work Location: In person
See All 72 Customer Support Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Support Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
- CSL Plasma12
- Integro2
- Spectrum2
- ADP1
- KBR1
Top Industries Hiring
- Medical Devices
- Technology & Software
- Consulting & Professional Services
What Florida Employers Look For
The qualifications that appear most often in customer support jobs across Florida.
- High school diploma or GED required, associate or bachelor's degree preferred by most Florida employers
- One or more years of customer-facing experience in retail, call center, or service environments
- Proficiency in CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills, bilingual English-Spanish a frequent advantage in Florida
- Ability to meet Florida-based employers' schedule requirements including evenings, weekends, and holidays
- Demonstrated problem-solving ability and experience resolving customer escalations independently
Customer Support Jobs in Florida: Frequently Asked Questions
How do you become a customer support in Florida?
Most customer support roles in Florida require a high school diploma or equivalent and no state-issued license. Employers across Miami, Tampa, and Orlando typically look for relevant experience in retail, hospitality, or call center work, along with familiarity with CRM software. Some employers offer paid onboarding and internal certification programs. Technical support roles may require vendor certifications such as CompTIA A+ or relevant software credentials.
Which companies hire customer supports in Florida?
Companies currently hiring customer supports in Florida include CSL Plasma, Integro, and Spectrum, per current listings on Migrate Mate as of August 2026. Florida's large financial services, healthcare, and telecommunications sectors mean employers of all sizes maintain dedicated customer support teams, with the highest concentration of openings in the Miami, Tampa, and Orlando metro areas.
Which Florida cities have the most customer support jobs?
Miami, Orlando, and Tampa lead Florida for customer support openings. Miami's concentration in financial services and bilingual consumer markets drives volume there, while Tampa's mix of insurance, technology, and healthcare employers anchors that market, and Orlando's hospitality, theme park, and healthcare industries keep demand steady year-round.
Are there remote customer support jobs in Florida?
Yes, and more than most fields. About 33% of customer support openings tied to Florida are remote or hybrid as of August 2026, reflecting how well the role translates to distributed work. Phone, chat, and email-based roles are the most commonly offered remotely, while in-person requirements are largely limited to roles involving complex technical hardware or on-site account management.
How can I get hired as a customer support in Florida with little or no experience?
The most realistic entry path is applying to front-line agent or associate roles at large Florida call centers and retail operations, which routinely hire candidates without prior experience and provide paid training. Employers like AdventHealth, Citigroup, and Comcast run structured onboarding programs for new hires. Adjacent roles in retail sales, hospitality front desk, or food service all transfer well. Completing a free customer service fundamentals course and highlighting any CRM or ticketing tool exposure in your application gives candidates a practical edge.
Where can I find and apply to customer support jobs in Florida?
You can find and apply to customer support jobs in Florida on Migrate Mate, which lists current Florida openings updated in real time. Search for roles that fit your experience level, location preference, and specialization, then apply directly to the ones that match. No signup is required to see the listings.
See All 72 Customer Support Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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