Customer Support Jobs in Missouri
Customer Support jobs in Missouri are concentrated in St. Louis, Kansas City, and Springfield, where large employers including Centene Corporation, Edward Jones, and Cerner (now Oracle Health) maintain substantial customer-facing operations. Demand is strongest in healthcare, financial services, and technology support, with openings at every level from entry-level representatives to senior specialists and team leads. Missouri's mix of Fortune 500 headquarters and regional call center hubs keeps the market consistently active year-round. See the openings below and apply to the ones that match your experience.
Find Customer Support JobsOverview
Showing 5 of 25+ Customer Support jobs
About the Role
We’re looking for a dependable, detail-oriented Afterhours Customer Support Specialist to deliver exceptional service outside of standard business hours. In this role, you’ll be the first point of contact for our customers— resolving issues in real time, entering and tracking shipments accurately, and keeping customers informed every step of the way.
If you thrive in a fast-paced, time-sensitive environment and enjoy solving problems while providing a world-class customer experience, this role is for you.
What You’ll Do
Customer Support & Communication
-
Deliver a world-class customer experience on every call and email by following approved scripts, tone, and etiquette standards.
-
Resolve customer issues on first contact whenever possible (locating packages, providing ETAs, addressing service issues, and upholding service guarantees).
- Communicate real-time shipment updates, delays, and exceptions to customers and partners.
Order & Shipment Management
-
Accurately book, enter, and track shipments, including flights, agents, and delivery status.
-
Ensure all routed and scheduled jobs are correctly assigned to drivers.
- Flag and manage critical or time-sensitive shipments according to SOPs.
Inbox, Systems & Documentation
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Own assigned shared Outlook inboxes: acknowledge, triage, respond, and close out inquiries.
-
Update CRM and dispatch systems in real time; log customer issues and keep contacts current.
-
Manage customer portals and daily ASNs (upload Excel files, update orders, alerts, and statuses).
-
Handle shipment and compliance documentation (BOLs, manifests, air bills, TSA documents).
- Support CXT customer account tasks, including creating internet users and updating contact information.
Reporting & Collaboration
-
Produce and distribute customer reports (volume reports, scan reports) and complete end-of-shift reporting.
-
Collaborate cross-functionally to ensure seamless operations after hours.
-
Escalate complex issues, high-value shipments, or client concerns to supervisors as needed.
-
Provide support to other departments to keep operations running smoothly.
- Perform additional duties aligned with the role as assigned.
What We’re Looking For
Required Qualifications
-
High school diploma or GED with 2+ years of customer service experience, preferably in a fast-paced, time-sensitive environment.
-
Strong organizational skills with the ability to prioritize and multitask.
-
Excellent written and verbal communication skills with a professional, courteous demeanor.
-
Analytical, solution-oriented mindset with the ability to think quickly under pressure.
-
Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) and comfort learning new systems.
-
Willingness to work overtime and flexible hours as operational needs require.
- Valid driver’s license with a clean driving record and willingness to assist with deliveries when needed.
Preferred Qualifications
-
High School Diploma or GED
- Experience in courier, logistics, transportation, or delivery service environments.
Why Join Us?
-
Be a critical part of our afterhours operations and customer experience.
-
Health, dental, and vision insurance, plus 401(k) with company match.
- Tuition reimbursement and professional development opportunities.
-
Generous paid time off: Vacation, sick leave, and holidays.
-
A chance to join a company where your ambition and performance are recognized and rewarded.
-
A values-driven, people-first culture
- A chance to see your work make a real impact… fast!
Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
High School Diploma or GED
About the Role
We’re looking for a dependable, detail-oriented Afterhours Customer Support Specialist to deliver exceptional service outside of standard business hours. In this role, you’ll be the first point of contact for our customers— resolving issues in real time, entering and tracking shipments accurately, and keeping customers informed every step of the way.
If you thrive in a fast-paced, time-sensitive environment and enjoy solving problems while providing a world-class customer experience, this role is for you.
What You’ll Do
Customer Support & Communication
-
Deliver a world-class customer experience on every call and email by following approved scripts, tone, and etiquette standards.
-
Resolve customer issues on first contact whenever possible (locating packages, providing ETAs, addressing service issues, and upholding service guarantees).
- Communicate real-time shipment updates, delays, and exceptions to customers and partners.
Order & Shipment Management
-
Accurately book, enter, and track shipments, including flights, agents, and delivery status.
-
Ensure all routed and scheduled jobs are correctly assigned to drivers.
- Flag and manage critical or time-sensitive shipments according to SOPs.
Inbox, Systems & Documentation
-
Own assigned shared Outlook inboxes: acknowledge, triage, respond, and close out inquiries.
-
Update CRM and dispatch systems in real time; log customer issues and keep contacts current.
-
Manage customer portals and daily ASNs (upload Excel files, update orders, alerts, and statuses).
-
Handle shipment and compliance documentation (BOLs, manifests, air bills, TSA documents).
- Support CXT customer account tasks, including creating internet users and updating contact information.
Reporting & Collaboration
-
Produce and distribute customer reports (volume reports, scan reports) and complete end-of-shift reporting.
-
Collaborate cross-functionally to ensure seamless operations after hours.
-
Escalate complex issues, high-value shipments, or client concerns to supervisors as needed.
-
Provide support to other departments to keep operations running smoothly.
- Perform additional duties aligned with the role as assigned.
What We’re Looking For
Required Qualifications
-
High school diploma or GED with 2+ years of customer service experience, preferably in a fast-paced, time-sensitive environment.
-
Strong organizational skills with the ability to prioritize and multitask.
-
Excellent written and verbal communication skills with a professional, courteous demeanor.
-
Analytical, solution-oriented mindset with the ability to think quickly under pressure.
-
Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) and comfort learning new systems.
-
Willingness to work overtime and flexible hours as operational needs require.
- Valid driver’s license with a clean driving record and willingness to assist with deliveries when needed.
Preferred Qualifications
-
High School Diploma or GED
- Experience in courier, logistics, transportation, or delivery service environments.
Why Join Us?
-
Be a critical part of our afterhours operations and customer experience.
-
Health, dental, and vision insurance, plus 401(k) with company match.
- Tuition reimbursement and professional development opportunities.
-
Generous paid time off: Vacation, sick leave, and holidays.
-
A chance to join a company where your ambition and performance are recognized and rewarded.
-
A values-driven, people-first culture
- A chance to see your work make a real impact… fast!
Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
High School Diploma or GED
See All 25 Customer Support Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Customer Support Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Missouri Employers Look For
The qualifications that appear most often in customer support jobs across Missouri.
- High school diploma or equivalent required by most Missouri customer support employers
- Demonstrated experience with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills with professional phone presence
- Ability to handle high call or ticket volume in a fast-paced environment
- Familiarity with ticketing systems and ability to document interactions accurately
- Associate or bachelor's degree preferred for technical and financial support roles
Customer Support Jobs in Missouri: Frequently Asked Questions
How do you become a customer support in Missouri?
Most customer support roles in Missouri require a high school diploma as a minimum, with employers in healthcare and financial services often preferring an associate or bachelor's degree. Missouri does not require a state-issued license for general customer support work. Employers such as Centene, Edward Jones, and regional contact centers typically provide paid onboarding and product training, making a strong service background and familiarity with CRM tools the most practical path to getting hired.
Which companies hire customer supports in Missouri?
Companies currently hiring customer supports in Missouri include CSL Plasma, heritage community bank, and Crossroads Courier, per current listings on Migrate Mate as of August 2026. Missouri's concentration of financial services firms, healthcare companies, and technology support centers in the St. Louis and Kansas City metros creates consistent, year-round demand for customer support professionals at multiple levels.
Which Missouri cities have the most customer support jobs?
St. Louis, Washington, and Manchester are the Missouri cities with the most customer support openings. St. Louis anchors demand through its cluster of Fortune 500 headquarters and healthcare organizations, Kansas City draws volume from its financial services and telecommunications employers, and Springfield supports a steady pipeline through its growing regional call center and insurance sector presence.
Are there remote customer support jobs in Missouri?
Yes, and more than most fields. Customer support is one of the more remote-friendly roles in the job market because the work is primarily phone, chat, and email based rather than hands-on. About 50% of customer support openings tied to Missouri are remote or hybrid as of August 2026, reflecting the broader shift toward distributed service teams. Technical support and SaaS-focused roles carry the highest share of fully remote positions.
How can I get hired as a customer support in Missouri with little or no experience?
The most realistic entry path is applying directly to paid training programs at Missouri's large contact center employers, including healthcare companies and insurance carriers in the St. Louis and Kansas City areas that routinely hire candidates without prior experience. Retail, food service, and administrative assistant roles are common lateral moves that Missouri employers accept as relevant background. Completing a short customer service certificate through a Missouri community college or earning a HubSpot or Salesforce Trailhead credential adds a concrete edge when competing against other entry-level applicants.
Where can I find and apply to customer support jobs in Missouri?
You can find and apply to customer support jobs in Missouri on Migrate Mate, which lists current openings tied to Missouri employers and remote roles open to Missouri residents. Search the listings to find roles that match your experience level and preferred industry, then apply directly to the ones that fit. No signup is required to view openings.
See All 25 Customer Support Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Support Jobs