Support Analyst Jobs in Missouri
Support Analyst jobs in Missouri are actively hiring, with strong and steady demand concentrated in financial services, healthcare IT, telecommunications, and enterprise software sectors at experience levels from entry-level help desk to senior systems support. Kansas City and St. Louis anchor the market, with Springfield contributing a growing cluster of regional technology and insurance employers. Well-established Missouri names like Cerner (now Oracle Health), Edward Jones, and Emerson Electric have long maintained large support analyst workforces here, and sub-specialties in application support, IT service desk, and ERP systems see the most consistent openings. Scan the live roles below and apply to whichever ones fit.
Find Support Analyst JobsOverview
Showing 5 of 36+ Support Analyst jobs
We are proud to be a military and veteran-friendly employer.
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO)
- Tuition Reimbursement
- Paid Training
- Career Advancement Opportunities
- Life Insurance & AD&D Coverage
- Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
About This Position:
Essential Functions, Duties, and Responsibilities
- Demonstration of excellent customer service skills with frequent interaction with supported user base.
- Answer all incoming contact requests from supported users across multiple input methods.
- Use documentation, escalation points, and SOP’s to resolve incidents for supported users.
- Work with and coordinate with onsite employees and third party support technicians to resolve on site visits for hardware/software issues.
- Assist customers via phone regarding status of active service desk incidents.
- Handle 24/7 weekly on-call support rotation as needed for team.
- Document interactions with employees and user base in ticketing platform according to team SOP’s.
- Escalate as needed to team leadership.
- Deploy, provision, install and/or other hardware related duties as assigned by management.
- Train employees and user base in day to day hardware and software support needs.
- Train internally on an as-needed basis.
- Complete miscellaneous projects/duties as assigned by management.
- Other duties as determined by the needs of the business.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must be a self-starter who can work well with people at all levels both in and out of the Keefe Group organization and the correctional facility in a professional manner.
- Superior listening skills – Ability to listen carefully and understand a customer’s situation clearly in order to help them.
- Strong customer service skills – Ability to properly handle customer requests, concerns, etc. in a patient, helpful and professional manner.
- Strong interpersonal skills – Ability to create positive interactions with customers and peers.
- Strong written and oral communication skills.
- Ability to work independently or within a team to efficiently and effectively resolve customer concerns or issues.
- Ability to manage and prioritize multiple issues.
- Excellent organizational and time management skills.
- Ability to adapt easily to a constant changing environment.
- Understanding of basic computer/network concepts and experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
- High call volume experience.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
We are proud to be a military and veteran-friendly employer.
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO)
- Tuition Reimbursement
- Paid Training
- Career Advancement Opportunities
- Life Insurance & AD&D Coverage
- Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
About This Position:
Essential Functions, Duties, and Responsibilities
- Demonstration of excellent customer service skills with frequent interaction with supported user base.
- Answer all incoming contact requests from supported users across multiple input methods.
- Use documentation, escalation points, and SOP’s to resolve incidents for supported users.
- Work with and coordinate with onsite employees and third party support technicians to resolve on site visits for hardware/software issues.
- Assist customers via phone regarding status of active service desk incidents.
- Handle 24/7 weekly on-call support rotation as needed for team.
- Document interactions with employees and user base in ticketing platform according to team SOP’s.
- Escalate as needed to team leadership.
- Deploy, provision, install and/or other hardware related duties as assigned by management.
- Train employees and user base in day to day hardware and software support needs.
- Train internally on an as-needed basis.
- Complete miscellaneous projects/duties as assigned by management.
- Other duties as determined by the needs of the business.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must be a self-starter who can work well with people at all levels both in and out of the Keefe Group organization and the correctional facility in a professional manner.
- Superior listening skills – Ability to listen carefully and understand a customer’s situation clearly in order to help them.
- Strong customer service skills – Ability to properly handle customer requests, concerns, etc. in a patient, helpful and professional manner.
- Strong interpersonal skills – Ability to create positive interactions with customers and peers.
- Strong written and oral communication skills.
- Ability to work independently or within a team to efficiently and effectively resolve customer concerns or issues.
- Ability to manage and prioritize multiple issues.
- Excellent organizational and time management skills.
- Ability to adapt easily to a constant changing environment.
- Understanding of basic computer/network concepts and experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
- High call volume experience.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
See All 36 Support Analyst Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Support Analyst Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Missouri Employers Look For
The qualifications that appear most often in support analyst jobs across Missouri.
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira
- Strong troubleshooting skills for software, hardware, and network issues
- Familiarity with ITIL frameworks and service management best practices
- Proficiency with Microsoft 365, Active Directory, and remote support tools
- Clear written and verbal communication skills for end-user and stakeholder interaction
Support Analyst Jobs in Missouri: Frequently Asked Questions
How do you become a support analyst in Missouri?
Most support analyst roles in Missouri require at minimum an associate or bachelor's degree in information technology, computer science, or a related field. Missouri does not issue a state license specific to support analysts, so employers rely on industry credentials such as CompTIA A+, CompTIA Network+, or ITIL Foundation as hiring signals. Candidates who combine a relevant degree with one of those certifications and any internship or help-desk experience are consistently competitive in the Kansas City and St. Louis markets.
Which companies hire support analysts in Missouri?
Employers hiring support analysts in Missouri right now include Jack Henry & Associates, O'Reilly Auto Parts, and Stinson Leonard Street, based on current listings on Migrate Mate as of September 2026. Missouri's dense concentration of financial services headquarters, regional healthcare networks, and large telecommunications operations means hiring remains active across both established enterprise employers and mid-size technology firms.
Which Missouri cities have the most support analyst jobs?
St. Louis, Springfield, and Kansas City post the most support analyst openings in Missouri. Kansas City leads because of its financial services and healthcare IT anchor employers, St. Louis draws heavily from its large hospital systems, aerospace firms, and professional services sector, and Springfield contributes through regional insurance carriers and growing technology operations that serve both local and national clients.
Are there remote support analyst jobs in Missouri?
Yes, and more than most fields, because support analyst work is largely desk-based and conducted through remote access tools and ticketing platforms. About 48% of support analyst openings tied to Missouri are remote or hybrid as of September 2026, reflecting how well the role translates to distributed work environments. Application support and service desk roles tend to carry the highest share of fully remote postings.
How can I get hired as a support analyst in Missouri with little or no experience?
The most realistic entry path is a help desk or IT technician role at one of Missouri's large health systems, such as BJC HealthCare or Mercy Health, or within the IT departments of major Kansas City financial institutions, which routinely hire candidates with a two-year degree and a CompTIA A+ certification. Missouri community colleges including Metropolitan Community College and St. Louis Community College offer accelerated IT programs that feed directly into these entry roles. Moving laterally from a customer service or operations coordinator position into a junior support role is also a well-worn path at Missouri's larger enterprise employers.
Where can I find and apply to support analyst jobs in Missouri?
You can find and apply to support analyst jobs in Missouri on Migrate Mate, which lists current Missouri openings updated in real time. Search the listings to find roles that match your experience level, location preference, and specialty area, then apply directly to the ones that fit.
See All 36 Support Analyst Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Support Analyst Jobs