Customer Service Lead Jobs in Missouri
Customer Service Lead jobs in Missouri concentrate heavily in retail, financial services, telecommunications, and healthcare administration, with strong demand at both the team lead and senior supervisor levels. Kansas City, St. Louis, and Springfield are the primary hiring markets, where employers like Cerner (now Oracle Health), Edward Jones, and O'Reilly Auto Parts maintain large customer operations centers. The most sought-after specialties in Missouri are contact center management, technical support leadership, and client retention team oversight. See the openings below and apply to the ones that match your experience.
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Showing 5 of 6+ Customer Service Lead jobs
Lead Customer Service Representative
Division of Professional Registration
State Board of Nursing
Posting Closes 11/25/2026
Base Salary: $42,611 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)
Why you’ll love this position:
The State Board of Nursing promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.
The board has an immediate opening for a lead customer service representative (processing technician III). The position will be responsible for processing the daily deposit, working with insufficient funds, working with criminal history and background checks, reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.
Responsibilities - What you’ll do- Serve as a lead team member
- Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
- Processing the daily deposit and notifying applicants/licensees of insufficient fees received and other fee related issues.
- Working with criminal history system and background checks.
- Correspond with applicants regarding errors and solutions.
- Enter information from the application into the licensure system.
- Prepare applications and supporting documentation for board review.
- Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
- Review national licensing database to check for complaints and disciplinary actions.
- Maintain a filing system and prepare records for digital imaging.
What we are looking for:
Minimum Qualifications
- Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
- Two or more years of experience at a Customer Service Representative (Processing Technician II) level
- (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
- Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:Angie Morice at angie.morice@pr.mo.gov
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.Lead Customer Service Representative
Division of Professional Registration
State Board of Nursing
Posting Closes 11/25/2026
Base Salary: $42,611 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)
Why you’ll love this position:
The State Board of Nursing promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.
The board has an immediate opening for a lead customer service representative (processing technician III). The position will be responsible for processing the daily deposit, working with insufficient funds, working with criminal history and background checks, reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.
Responsibilities - What you’ll do- Serve as a lead team member
- Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
- Processing the daily deposit and notifying applicants/licensees of insufficient fees received and other fee related issues.
- Working with criminal history system and background checks.
- Correspond with applicants regarding errors and solutions.
- Enter information from the application into the licensure system.
- Prepare applications and supporting documentation for board review.
- Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
- Review national licensing database to check for complaints and disciplinary actions.
- Maintain a filing system and prepare records for digital imaging.
What we are looking for:
Minimum Qualifications
- Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
- Two or more years of experience at a Customer Service Representative (Processing Technician II) level
- (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
- Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:Angie Morice at angie.morice@pr.mo.gov
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.See All 6 Customer Service Lead Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Customer Service Lead Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
What Missouri Employers Look For
The qualifications that appear most often in customer service lead jobs across Missouri.
- Two or more years of customer service experience, including at least one year in a lead or supervisory role
- Demonstrated ability to coach, mentor, and performance-manage a team of frontline representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar systems used in Missouri operations
- Strong conflict resolution skills with experience handling escalated customer complaints directly
- Availability for flexible scheduling including evenings, weekends, or rotating shifts common in Missouri contact centers
- High school diploma required, with preference given to candidates holding an associate or bachelor's degree
Customer Service Lead Jobs in Missouri: Frequently Asked Questions
How do you become a customer service lead in Missouri?
Most customer service lead roles in Missouri do not require a state-issued license, but employers consistently look for candidates who have worked their way up from frontline representative roles within industries like retail, financial services, or healthcare administration. Building familiarity with Missouri-based contact center environments, earning a customer service certification through recognized industry programs, and gaining hands-on team coordination experience are the most reliable paths to landing a lead position in the state.
Which companies hire customer service leads in Missouri?
Missouri customer service lead roles are posted by State of Missouri, LIBERTY, and Zips Car Wash and others right now, based on current listings on Migrate Mate as of November 2026. Missouri's strong presence of financial services headquarters, large retail chains, and regional healthcare systems means ongoing demand across a wide range of industries and company sizes.
Which Missouri cities have the most customer service lead jobs?
Jefferson City, St. Louis, and Webb City account for the largest share of customer service lead openings in Missouri. Kansas City and St. Louis drive volume through their concentration of corporate headquarters, financial institutions, and large contact centers, while Springfield's growing retail and healthcare sectors support consistent hiring for lead-level customer service roles in the southwestern part of the state.
How can I get hired as a customer service lead in Missouri with little or no experience?
The most realistic path is to start as a frontline customer service representative at a large Missouri employer such as a regional bank, a healthcare system's patient services department, or a major retail chain, then move into an informal team lead or shift coordinator role. Companies like those with large Kansas City or St. Louis operations frequently promote from within, and demonstrating reliability, conflict resolution skills, and the ability to train peers is typically what gets candidates noticed for their first formal lead title.
Where can I find and apply to customer service lead jobs in Missouri?
You can find and apply to customer service lead jobs in Missouri on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that fit your background and apply directly to the ones that match your experience and preferred location.
See All 6 Customer Service Lead Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
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