Customer Service Lead Jobs in Missouri
Customer Service Lead jobs in Missouri are open across Kansas City, Springfield, and Columbia and other Missouri metros, with employers like Dollar General, Bass Pro Shops, and Tractor Supply hiring at every experience level. Find a role that fits below and apply directly.
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Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!
Join Our Team as an Associate Sales Lead!
The Associate Sales Lead oversees a team of 5–8 Associate Sales Representatives (ASRs), providing daily direction, reinforcing sales processes, and ensuring high‑quality customer engagement. The ASL is responsible for enabling the ASR team to effectively support the broader commercial objectives of the business. Team deployment and project focus will vary based on business needs, including customer interaction, training, project analysis, and pricing support. The role also coordinates project, client, and internal support activities through ASR resources. In addition, the ASL partners closely with Regional Sales Directors, strategic accounts, and executive leadership to ensure alignment and deliver strong outcomes for the business.
- Collaborate with Regional Sales Directors, strategic accounts, and executive leadership to deploy team as needed to best support enterprise-wide sales initiatives.
- Ensure successful execution of business responsibilities including inquiry management, project analysis, pricing/technical support, CRM accuracy, and forecast contribution.
- Provide mentoring, coaching, and support to ASRs.
- Support customer collaboration and project/client needs.
- Reinforce CRM usage and pipeline/forecast accuracy.
- Ensure proficiency with construction drawings and technical files.
- Collaborate with Field Sales, Estimating, Project Management, and builder partners.
Required Qualifications & Experience: To be considered for this position, you must possess the following qualifications:
- Bachelor’s degree in Business, Architecture, Engineering, or related field.
- 3+ years in a progressively improved sales, customer support, technical sales, or construction-related role.
- Direct involvement in special projects, training or other programs demonstrating active professional growth.
- Ability to interpret construction drawings, technical files, and related systems.
- Active engagement in a disciplined sales process: opportunity management, communication, CRM discipline, technical/pricing support.
- Strong communication, organizational, analytical skills.
Desired Qualifications: To be considered an ideal candidate, you should possess some or all the following qualifications:
- Pre-Engineered Metal Building Knowledge
- Experience in channel or builder networks
- Familiarity with construction estimating or pricing systems
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO: Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
See All 131+ Customer Service Lead Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Customer Service Lead Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
- Dollar General45

- Bass Pro Shops7

- Tractor Supply7

- Club Car Wash6

- American Eagle Outfitters5

Top Industries Hiring
- Retail86
- Food & Beverage7
- Healthcare & Medical Services7
- Insurance7
- Manufacturing7
What Missouri Employers Look For
The qualifications that appear most often in customer service lead jobs across Missouri.
- 2 or more years of customer service experience with at least 1 year in a supervisory or lead role
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to coach, onboard, and performance-manage frontline customer service agents
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
- Familiarity with workforce management tools and the ability to create or adjust agent schedules
Customer Service Lead Jobs in Missouri: Frequently Asked Questions
How many customer service lead jobs are there in Missouri?
There are 131+ customer service lead openings in Missouri on Migrate Mate as of June 2026, with the most roles in Kansas City, Springfield, and Columbia. New positions post regularly as employers across Missouri hire.
How much do customer service leads make in Missouri?
Customer service leads in Missouri earn a median of about $63,050 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $42,090 for the lowest 10% to over $100,300 for the top 10%. Pay rises with experience, specialty, and employer.
Which Missouri cities have the most customer service lead jobs?
Kansas City, Springfield, and Columbia have the most customer service lead openings in Missouri right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service leads in Missouri?
Employers hiring customer service leads in Missouri include Dollar General, Bass Pro Shops, and Tractor Supply, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service lead jobs in Missouri?
Yes. About 3% of customer service lead openings tied to Missouri are remote or hybrid as of June 2026. The rest are on-site roles based in Missouri metros.
How do I apply for customer service lead jobs in Missouri?
You can apply to customer service lead jobs in Missouri directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Missouri location, then apply to each one that fits.
See All 131+ Customer Service Lead Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs