Customer Service Lead Jobs in Missouri
Customer Service Lead jobs in Missouri concentrate heavily in retail, financial services, telecommunications, and healthcare administration, with strong demand at both the team lead and senior supervisor levels. Kansas City, St. Louis, and Springfield are the primary hiring markets, where employers like Cerner (now Oracle Health), Edward Jones, and O'Reilly Auto Parts maintain large customer operations centers. The most sought-after specialties in Missouri are contact center management, technical support leadership, and client retention team oversight. See the openings below and apply to the ones that match your experience.
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Showing 5 of 12+ Customer Service Lead jobs
Lead Customer Service Representative (MVDL)
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
Responsibilities - What you’ll doDUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Research and respond rapidly to complex technical correspondence and telephone call questions.
- Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
- Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.
- Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
- Strategic Thinking
- Computer Literacy
- Effective Writing
- Self-Directed
- Attention to Detail
- Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed)
- Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
- Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
- Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
- Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.Lead Customer Service Representative (MVDL)
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
Responsibilities - What you’ll doDUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Research and respond rapidly to complex technical correspondence and telephone call questions.
- Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
- Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.
- Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
- Strategic Thinking
- Computer Literacy
- Effective Writing
- Self-Directed
- Attention to Detail
- Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed)
- Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
- Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
- Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
- Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.See All 12 Customer Service Lead Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Customer Service Lead Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
What Missouri Employers Look For
The qualifications that appear most often in customer service lead jobs across Missouri.
- Two or more years of customer service experience, including at least one year in a lead or supervisory role
- Demonstrated ability to coach, mentor, and performance-manage a team of frontline representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar systems used in Missouri operations
- Strong conflict resolution skills with experience handling escalated customer complaints directly
- Availability for flexible scheduling including evenings, weekends, or rotating shifts common in Missouri contact centers
- High school diploma required, with preference given to candidates holding an associate or bachelor's degree
Customer Service Lead Jobs in Missouri: Frequently Asked Questions
How do you become a customer service lead in Missouri?
Most customer service lead roles in Missouri do not require a state-issued license, but employers consistently look for candidates who have worked their way up from frontline representative roles within industries like retail, financial services, or healthcare administration. Building familiarity with Missouri-based contact center environments, earning a customer service certification through recognized industry programs, and gaining hands-on team coordination experience are the most reliable paths to landing a lead position in the state.
Which companies hire customer service leads in Missouri?
Missouri customer service lead roles are posted by State of Missouri, Bass Pro Shops, and PetSmart and others right now, based on current listings on Migrate Mate as of September 2026. Missouri's strong presence of financial services headquarters, large retail chains, and regional healthcare systems means ongoing demand across a wide range of industries and company sizes.
Which Missouri cities have the most customer service lead jobs?
Jefferson City, St. Louis, and Missouri account for the largest share of customer service lead openings in Missouri. Kansas City and St. Louis drive volume through their concentration of corporate headquarters, financial institutions, and large contact centers, while Springfield's growing retail and healthcare sectors support consistent hiring for lead-level customer service roles in the southwestern part of the state.
Are there remote customer service lead jobs in Missouri?
Yes, and they are more common than in many other lead roles, since customer service operations can often be managed effectively from a distance. About 0% of customer service lead openings tied to Missouri are remote or hybrid as of September 2026, reflecting the desk-based and software-driven nature of the work. The remote options tend to concentrate in contact center oversight and client account management rather than in-person retail floor leadership.
How can I get hired as a customer service lead in Missouri with little or no experience?
The most realistic path is to start as a frontline customer service representative at a large Missouri employer such as a regional bank, a healthcare system's patient services department, or a major retail chain, then move into an informal team lead or shift coordinator role. Companies like those with large Kansas City or St. Louis operations frequently promote from within, and demonstrating reliability, conflict resolution skills, and the ability to train peers is typically what gets candidates noticed for their first formal lead title.
Where can I find and apply to customer service lead jobs in Missouri?
You can find and apply to customer service lead jobs in Missouri on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that fit your background and apply directly to the ones that match your experience and preferred location.
See All 12 Customer Service Lead Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs