Customer Service Lead Jobs in North Carolina
Customer Service Lead jobs in North Carolina are open across Charlotte, Raleigh, and Asheville and other North Carolina metros, with employers like Dollar General, KFC, and Circle K hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 362+ Customer Service Lead jobs
JOB SUMMARY
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
Responsibilities
Recruitment, Training, and Supervision:
- Recruit and onboard employees for the Customer Service Department.
- Develop and deliver training programs to enhance team skills and productivity.
- Supervise daily operations and provide leadership and guidance to the team.
Development and Implementation of Department Objectives:
- Establish goals and strategies to improve departmental performance.
- Monitor progress to ensure alignment with organizational priorities and objectives.
Sales and Account Support Management:
- Oversee sales support and account-related activities within the department.
- Facilitate seamless coordination between sales and service teams for optimal results.
Customer Satisfaction Management:
- Design and maintain processes to provide exceptional customer service.
- Address customer concerns, ensuring prompt and satisfactory resolution.
Communication and Coordination:
- Coordinate sales and service functions, ensuring smooth execution of department initiatives.
- Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
- Communicate with Sales Management to address potential issues proactively and identify sales opportunities to maximize sales penetration.
Performance Monitoring and Improvement:
- Manage the CMP process effectively.
- Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback.
- Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
- Promote department goals and objectives through strategic planning and supervisory oversight.
Decision-Making and Problem-Solving:
Make critical decisions independently, including:
- Weekly scheduling.
- Hiring decisions (90% autonomy) and defining departmental job responsibilities.
- Incentive payouts, procedural changes, and implementation of new processes.
Education
- High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards.
- Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.
Experience
- 2 years of specialty experience or 5 years of relevant industry with sales management (managing a portfolio of business and people) experience.
- Familiarity with sales support and account management processes.
LOCATION
DALLAS, TEXAS - IN OFFICE
JOB SUMMARY
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
Responsibilities
Recruitment, Training, and Supervision:
- Recruit and onboard employees for the Customer Service Department.
- Develop and deliver training programs to enhance team skills and productivity.
- Supervise daily operations and provide leadership and guidance to the team.
Development and Implementation of Department Objectives:
- Establish goals and strategies to improve departmental performance.
- Monitor progress to ensure alignment with organizational priorities and objectives.
Sales and Account Support Management:
- Oversee sales support and account-related activities within the department.
- Facilitate seamless coordination between sales and service teams for optimal results.
Customer Satisfaction Management:
- Design and maintain processes to provide exceptional customer service.
- Address customer concerns, ensuring prompt and satisfactory resolution.
Communication and Coordination:
- Coordinate sales and service functions, ensuring smooth execution of department initiatives.
- Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities.
- Communicate with Sales Management to address potential issues proactively and identify sales opportunities to maximize sales penetration.
Performance Monitoring and Improvement:
- Manage the CMP process effectively.
- Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback.
- Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality.
- Promote department goals and objectives through strategic planning and supervisory oversight.
Decision-Making and Problem-Solving:
Make critical decisions independently, including:
- Weekly scheduling.
- Hiring decisions (90% autonomy) and defining departmental job responsibilities.
- Incentive payouts, procedural changes, and implementation of new processes.
Education
- High school diploma or equivalent, valid driver’s license with a driving record that meets company insurability standards.
- Bachelor’s degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred.
Experience
- 2 years of specialty experience or 5 years of relevant industry with sales management (managing a portfolio of business and people) experience.
- Familiarity with sales support and account management processes.
LOCATION
DALLAS, TEXAS - IN OFFICE
See All 362+ Customer Service Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Service Lead Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Dollar General97
- KFC41
- Circle K34
- The Fresh Market24
- Tractor Supply24
Top Industries Hiring
- Retail217
- Food & Beverage45
- Hospitality & Tourism43
- Consulting & Professional Services13
- Technology & Software10
What North Carolina Employers Look For
The qualifications that appear most often in customer service lead jobs across North Carolina.
- 2 or more years of customer service experience with at least 1 year in a supervisory or lead role
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to coach, onboard, and performance-manage frontline customer service agents
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
- Familiarity with workforce management tools and the ability to create or adjust agent schedules
Customer Service Lead Jobs in North Carolina: Frequently Asked Questions
How many customer service lead jobs are there in North Carolina?
There are 362+ customer service lead openings in North Carolina on Migrate Mate as of June 2026, with the most roles in Charlotte, Raleigh, and Asheville. New positions post regularly as employers across North Carolina hire.
How much do customer service leads make in North Carolina?
Customer service leads in North Carolina earn a median of about $62,340 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $43,880 for the lowest 10% to over $97,900 for the top 10%. Pay rises with experience, specialty, and employer.
Which North Carolina cities have the most customer service lead jobs?
Charlotte, Raleigh, and Asheville have the most customer service lead openings in North Carolina right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service leads in North Carolina?
Employers hiring customer service leads in North Carolina include Dollar General, KFC, and Circle K, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service lead jobs in North Carolina?
Yes. About 2% of customer service lead openings tied to North Carolina are remote or hybrid as of June 2026. The rest are on-site roles based in North Carolina metros.
How do I apply for customer service lead jobs in North Carolina?
You can apply to customer service lead jobs in North Carolina directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred North Carolina location, then apply to each one that fits.
See All 362+ Customer Service Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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