Customer Service Lead Jobs in North Carolina
Customer Service Lead jobs in North Carolina concentrate heavily in financial services, retail, healthcare, and telecommunications, with steady demand from entry-level team leads through senior operations roles. Charlotte, Raleigh, and Greensboro account for the bulk of openings, anchored by major employers such as Bank of America, Lowe's, and Duke Energy, all of which maintain substantial customer operations in the state. The most in-demand specialties right now are contact center leadership, escalations management, and omnichannel support coordination. Find a role that fits below and apply directly.
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Shift Availability
Flexible (Days, Evenings, Overnights + Weekends)
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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See All 30 Customer Service Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Service Lead Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Circle K22

- PetSmart3

- Zips Car Wash2

- UPL1

- Burlington Stores1

Top Industries Hiring
- Retail
What North Carolina Employers Look For
The qualifications that appear most often in customer service lead jobs across North Carolina.
- Minimum two to three years of customer service experience in a North Carolina-based or comparable operation
- Demonstrated ability to coach and performance-manage a team of frontline customer service representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow used widely by North Carolina employers
- Strong familiarity with contact center metrics including CSAT, AHT, and first-call resolution rates
- Associate or bachelor's degree in business, communications, or a related field preferred by most North Carolina employers
- Ability to work flexible or rotating schedules to support extended-hours customer operations common in North Carolina call centers
Customer Service Lead Jobs in North Carolina: Frequently Asked Questions
How do you become a customer service lead in North Carolina?
Most North Carolina employers promote customer service leads from within, so the typical path starts with strong performance as a frontline customer service representative. Customer service lead roles carry no state-issued license or exam requirement in North Carolina. Candidates who add a Certified Customer Service Professional credential or complete a community college business program at institutions like Central Piedmont Community College or Wake Tech tend to move into lead roles faster than those without formal development.
Which companies hire customer service leads in North Carolina?
Employers hiring customer service leads in North Carolina right now include Circle K, PetSmart, and Zips Car Wash, based on current listings on Migrate Mate as of August 2026. North Carolina's concentration of financial services headquarters and large regional distribution centers means hiring for these roles stays consistent throughout the year, not just during seasonal peaks.
Which North Carolina cities have the most customer service lead jobs?
Charlotte, Cary, and Boone have the most customer service lead openings in North Carolina. Charlotte leads because of its density of banking, insurance, and energy company headquarters that run large customer operations, while Raleigh's growth in tech and healthcare companies drives strong demand there, and Greensboro benefits from major logistics and retail distribution employers that need experienced leads to manage high-volume contact teams.
Are there remote customer service lead jobs in North Carolina?
Yes, and more than most fields, since customer service lead work is largely desk-based and well suited to remote management tools. About 0% of customer service lead openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how widely North Carolina employers adopted distributed contact center models. Remote openings are most common for leads overseeing digital or phone-based teams, while leads managing in-store or facilities-based staff are typically required on site.
How can I get hired as a customer service lead in North Carolina with little or no experience?
The most realistic path is to start as a customer service representative at a large North Carolina employer and move into a team lead or senior rep role within one to two years. Companies like Bank of America and Duke Energy run structured development programs that identify high performers for lead tracks. Completing a business or communications certificate at a North Carolina community college, or earning a Certified Customer Service Professional designation, gives a candidate a clear edge when applying for first lead roles.
Where can I find and apply to customer service lead jobs in North Carolina?
You can find and apply to customer service lead jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level, preferred location, and industry, then apply directly to the ones that fit.
See All 30 Customer Service Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs