Customer Service Lead Jobs in North Carolina

Customer Service Lead jobs in North Carolina concentrate heavily in financial services, retail, healthcare, and telecommunications, with steady demand from entry-level team leads through senior operations roles. Charlotte, Raleigh, and Greensboro account for the bulk of openings, anchored by major employers such as Bank of America, Lowe's, and Duke Energy, all of which maintain substantial customer operations in the state. The most in-demand specialties right now are contact center leadership, escalations management, and omnichannel support coordination. Find a role that fits below and apply directly.

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Overview

Open roles30
Top employerCircle K
Top cityCharlotte, NC
Cities hiring26
Work type100% On-site
Top industryRetail

Showing 5 of 30+ Customer Service Lead jobs

Circle K
Lead Customer Service Representative
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Circle K
Added 1d ago
Lead Customer Service Representative
Circle K
Raleigh, North Carolina
Customer Service
Customer Success
Customer Support
High school diploma or GED
10,000+

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Circle K
Lead Customer Service Representative
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Circle K
Added 1d ago
Lead Customer Service Representative
Circle K
Sanford, North Carolina
Customer Service
Customer Support
High school diploma or GED
10,000+

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PetSmart
Retail Customer Service Lead
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PetSmart
Added 1d ago
Retail Customer Service Lead
PetSmart
Nags Head, North Carolina
Business Development
Customer Success
Growth Marketing
$13.66 - $21.21/hr
10,000+

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Circle K
Lead Customer Service Representative
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Circle K
Added 1d ago
Lead Customer Service Representative
Circle K
Angier, North Carolina
Business Strategy
Product Management
Project & Program Management
Project Management
High school diploma or GED
10,000+

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Circle K
Lead Customer Service Representative
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Circle K
Added 2d ago
Lead Customer Service Representative
Circle K
Greensboro, North Carolina
Customer Service
Retail Banking & Branch Management
Sales
High school diploma or GED
10,000+

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See All 30 Customer Service Lead Jobs in North Carolina

Find roles in North Carolina that match your experience and apply in just a few clicks.

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Customer Service Lead Jobs by City in North Carolina

Where North Carolina roles are concentrated, by current openings.

Charlotte
4 jobs
Cary
2 jobs
Boone
1 job
Angier
1 job
Monroe
1 job
Shelby
1 job
Belmont
1 job
Concord
1 job
Conover
1 job

Customer Service Lead Job Market in North Carolina

A snapshot from current North Carolina openings, updated as new roles post.

Who's Hiring

  • Circle K
    Circle K22
  • PetSmart
    PetSmart3
  • Zips Car Wash
    Zips Car Wash2
  • UPL
    UPL1
  • Burlington Stores
    Burlington Stores1

Top Industries Hiring

  • Retail

What North Carolina Employers Look For

The qualifications that appear most often in customer service lead jobs across North Carolina.

  • Minimum two to three years of customer service experience in a North Carolina-based or comparable operation
  • Demonstrated ability to coach and performance-manage a team of frontline customer service representatives
  • Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow used widely by North Carolina employers
  • Strong familiarity with contact center metrics including CSAT, AHT, and first-call resolution rates
  • Associate or bachelor's degree in business, communications, or a related field preferred by most North Carolina employers
  • Ability to work flexible or rotating schedules to support extended-hours customer operations common in North Carolina call centers

Customer Service Lead Jobs in North Carolina: Frequently Asked Questions

How do you become a customer service lead in North Carolina?

Most North Carolina employers promote customer service leads from within, so the typical path starts with strong performance as a frontline customer service representative. Customer service lead roles carry no state-issued license or exam requirement in North Carolina. Candidates who add a Certified Customer Service Professional credential or complete a community college business program at institutions like Central Piedmont Community College or Wake Tech tend to move into lead roles faster than those without formal development.

Which companies hire customer service leads in North Carolina?

Employers hiring customer service leads in North Carolina right now include Circle K, PetSmart, and Zips Car Wash, based on current listings on Migrate Mate as of August 2026. North Carolina's concentration of financial services headquarters and large regional distribution centers means hiring for these roles stays consistent throughout the year, not just during seasonal peaks.

Which North Carolina cities have the most customer service lead jobs?

Charlotte, Cary, and Boone have the most customer service lead openings in North Carolina. Charlotte leads because of its density of banking, insurance, and energy company headquarters that run large customer operations, while Raleigh's growth in tech and healthcare companies drives strong demand there, and Greensboro benefits from major logistics and retail distribution employers that need experienced leads to manage high-volume contact teams.

Are there remote customer service lead jobs in North Carolina?

Yes, and more than most fields, since customer service lead work is largely desk-based and well suited to remote management tools. About 0% of customer service lead openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how widely North Carolina employers adopted distributed contact center models. Remote openings are most common for leads overseeing digital or phone-based teams, while leads managing in-store or facilities-based staff are typically required on site.

How can I get hired as a customer service lead in North Carolina with little or no experience?

The most realistic path is to start as a customer service representative at a large North Carolina employer and move into a team lead or senior rep role within one to two years. Companies like Bank of America and Duke Energy run structured development programs that identify high performers for lead tracks. Completing a business or communications certificate at a North Carolina community college, or earning a Certified Customer Service Professional designation, gives a candidate a clear edge when applying for first lead roles.

Where can I find and apply to customer service lead jobs in North Carolina?

You can find and apply to customer service lead jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level, preferred location, and industry, then apply directly to the ones that fit.

See All 30 Customer Service Lead Jobs in North Carolina

Find roles in North Carolina that match your experience and apply in just a few clicks.

Find Customer Service Lead Jobs