Support Lead Jobs in North Carolina
Support Lead jobs in North Carolina are in steady demand, concentrated in the technology, healthcare operations, and financial services sectors that anchor the state's economy, with openings at every level from frontline team lead to senior customer experience manager. Charlotte, Raleigh, and Durham are the busiest hiring metros, where large employers such as Bank of America, Cisco, and Duke University Health System maintain active support operations. The most consistently sought specialties are IT help desk leadership, customer support management, and technical support coordination. Scan the live roles below and apply to whichever ones fit.
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Position Summary: The Community Support Team Lead must be a LCMHC, LCSW licensed in the state of North Carolina with at least one year of experience with SPMI and behavioral health consumers. Team Lead is responsible for monitoring, tracking and ensuring all clinical documentation is updated and completed in timely manner and providing clinical supervision to the team.
Entry Requirements: LCMHC, LCMHCA, LCSW, LCSWA
One year experience with target population and
Masters Degree in Human Service Field with 1 year post graduate experience and/or License and
- No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry or Central Registry
Position Requirements: Provisional License status or licensed clinician and
- One year experience with target population and
- First Aid/CPR, Blood borne Pathogens
- NCI/CPI part
Duties/Responsibilities:
- Drives the delivery of this service
- Provides individual therapy for individuals served by the team
- Provides the assessment and reassessment of the individual’s clinical needs
- Provides clinical expertise and guidance to the CST members in the team’s interventions with the individual
- Provides the clinical supervision of all members of the team for the provision of this service. An individual supervision plan is required for all CST members except the Team Lead
- Provide individual therapy to all clients on the team
- Completes intiail NCTOPPS and PCPs as well as updates quarterly
- Facilitates weekly team meetings of the CST
- Monitors and evaluates the services, interventions, and activities provided by the team
- Completes functional needs assessment(s) to determine the scope and anticipated outcomes to the services.
- Facilitate weekly staff meetings and document meeting details.
- Provide monthly individual supervision to other CST staff.
'Hours per week: 30-40
Community based position. 25% can be completed in office.
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Autonomous/Independent -- enjoys working with little direction
This position is eligible for HRSA loan payoff for licensed mental health provider.
Job Type: Full-time
Pay: $54,600.00 - $65,000.00 per year
Benefits:
- Professional development assistance
People with a criminal record are encouraged to apply
Education:
- Master's (Required)
Experience:
- Clinical Mental Health : 2 years (Required)
License/Certification:
- LCMHC or LCSW (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Greensboro, NC 27408 (Required)
Work Location: In person
See All 44 Support Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Support Lead Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Five Below16

- Carolina Outreach4

- IDS International3

- People, Technology & Processes3

- Lukos1

What North Carolina Employers Look For
The qualifications that appear most often in support lead jobs across North Carolina.
- Three or more years of customer support or technical support experience in North Carolina
- Demonstrated experience coaching or supervising a support team of five or more
- Proficiency with CRM or ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and reporting
- Ability to analyze support metrics and present performance data to stakeholders
- Bachelor's degree in business, communications, information technology, or a related field
Support Lead Jobs in North Carolina: Frequently Asked Questions
How do you become a support lead in North Carolina?
Support lead roles in North Carolina do not require a state-issued license or certification, so the path runs through experience and employer-recognized credentials. Most hiring managers expect several years in a hands-on support or service role before moving into a lead position. Certifications such as the HDI Support Center Team Lead credential or a CompTIA customer service designation are recognized by North Carolina technology and healthcare employers and can accelerate the transition from individual contributor to team lead.
Which companies hire support leads in North Carolina?
Companies currently hiring support leads in North Carolina include Five Below, Carolina Outreach, and IDS International, per current listings on Migrate Mate as of August 2026. North Carolina's concentration of financial institutions in Charlotte and technology firms in the Research Triangle means a steady pipeline of openings across banking operations, software support, and enterprise IT environments.
Which North Carolina cities have the most support lead jobs?
Charlotte, Fort Bragg, and Fayetteville account for the largest share of support lead openings in North Carolina. Charlotte's dense concentration of financial services headquarters and regional operations centers drives the bulk of the demand, while Raleigh and Durham benefit from the Research Triangle's technology companies, university health systems, and state government agencies that all maintain substantial customer and technical support teams.
Are there remote support lead jobs in North Carolina?
Yes, and support lead roles are more remote-friendly than most, since the work centers on managing communication workflows, reviewing tickets, and coaching team members through digital tools rather than requiring a physical presence. About 0% of support lead openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how broadly the role has shifted to distributed team environments. Fully remote positions are most common in software, fintech, and enterprise SaaS companies with distributed workforces.
How can I get hired as a support lead in North Carolina with little or no experience?
The most realistic entry path is moving into a lead role from a strong record as an individual support contributor at a North Carolina employer. Large employers such as Bank of America, Duke Health, and Cisco's Research Triangle operations regularly post associate support specialist and tier-one agent roles that serve as the direct pipeline to team lead positions. Completing an HDI Support Center Analyst certification or a Salesforce Administrator credential gives candidates a concrete edge when applying for a first lead role in the Charlotte or Raleigh markets.
Where can I find and apply to support lead jobs in North Carolina?
You can find and apply to support lead jobs in North Carolina on Migrate Mate, which lists current openings across Charlotte, Raleigh, Durham, and other North Carolina locations. Search the roles that match your experience level and specialty, then apply directly to the ones that fit your background.
See All 44 Support Lead Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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