Application Support Specialist Jobs in North Carolina
Application Support Specialist jobs in North Carolina are concentrated in the Research Triangle, Charlotte, and the Triad, where major employers like Duke University Health System, Bank of America, and Lenovo regularly hire across ERP support, ServiceNow administration, and enterprise helpdesk tiers. Demand runs from entry-level analysts fielding ticketing workflows to senior specialists managing application lifecycle and vendor escalations for large institutions. North Carolina's healthcare, fintech, and technology manufacturing sectors keep openings consistent throughout the year. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 12+ Application Support Specialist jobs
Title: Application Production Support Analyst (AI Platform)
Location: Irving, TX (401 W. Colinas Blvd.)
Charlotte, NC (1525 W. WT Harris Blvd.)
Duration: 24 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Hours: 11:00 AM ET to 8:00 PM ET with flexibility to support occasional evening needs. Candidates should be comfortable with an extended support window and occasional after-hours/weekend support (approximately once per month).
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization.
The ideal candidate will have a strong production support background, excellent troubleshooting skills, and experience supporting business-critical applications in a fast-paced environment. This is not a software development role. Instead, the focus is on platform support, incident resolution, deployment support, and continuous operational improvement.
Key Responsibilities:
Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications.
Troubleshoot and resolve production issues, technical failures, and application-related incidents.
Support day-to-day platform operations, ensuring application stability and availability.
Participate in deployments, releases, and post-implementation validation activities.
Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams.
Work closely with product partners and stakeholders to understand operational requirements and support needs.
Monitor application health and proactively identify opportunities to improve reliability and support processes.
Support emerging and evolving AI technologies in a rapidly changing environment.
Required Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
4+ years of application production support, platform support, or related technical support experience.
Experience supporting business applications in a production/BAU environment.
Experience troubleshooting complex application issues and driving them to resolution.
Experience supporting application deployments and post-release validation activities.
Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities.
Self-starter with the ability to quickly learn unfamiliar applications and tools independently.
Demonstrated history of stability and longevity in previous roles.
Technical Experience:
MongoDB
Tachyon search technology or similar enterprise search platforms
Salesforce production support and business-as-usual support experience
Experience supporting AI-driven applications or automation platforms
Experience supporting applications that leverage search, knowledge management, or document-processing capabilities
Preferred Qualifications:
Exposure to Amelia or similar automation technologies.
Experience supporting emerging, cutting-edge technologies and platforms.
Knowledge of AI-enabled business applications and operational workflows.
Title: Application Production Support Analyst (AI Platform)
Location: Irving, TX (401 W. Colinas Blvd.)
Charlotte, NC (1525 W. WT Harris Blvd.)
Duration: 24 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Hours: 11:00 AM ET to 8:00 PM ET with flexibility to support occasional evening needs. Candidates should be comfortable with an extended support window and occasional after-hours/weekend support (approximately once per month).
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
We are seeking an experienced Application Production Support Analyst to support a portfolio of AI-driven applications and platform solutions. This role focuses on maintaining the stability, performance, and operational support of innovative AI products and micro front-end applications used across the organization.
The ideal candidate will have a strong production support background, excellent troubleshooting skills, and experience supporting business-critical applications in a fast-paced environment. This is not a software development role. Instead, the focus is on platform support, incident resolution, deployment support, and continuous operational improvement.
Key Responsibilities:
Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications.
Troubleshoot and resolve production issues, technical failures, and application-related incidents.
Support day-to-day platform operations, ensuring application stability and availability.
Participate in deployments, releases, and post-implementation validation activities.
Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams.
Work closely with product partners and stakeholders to understand operational requirements and support needs.
Monitor application health and proactively identify opportunities to improve reliability and support processes.
Support emerging and evolving AI technologies in a rapidly changing environment.
Required Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
4+ years of application production support, platform support, or related technical support experience.
Experience supporting business applications in a production/BAU environment.
Experience troubleshooting complex application issues and driving them to resolution.
Experience supporting application deployments and post-release validation activities.
Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities.
Self-starter with the ability to quickly learn unfamiliar applications and tools independently.
Demonstrated history of stability and longevity in previous roles.
Technical Experience:
MongoDB
Tachyon search technology or similar enterprise search platforms
Salesforce production support and business-as-usual support experience
Experience supporting AI-driven applications or automation platforms
Experience supporting applications that leverage search, knowledge management, or document-processing capabilities
Preferred Qualifications:
Exposure to Amelia or similar automation technologies.
Experience supporting emerging, cutting-edge technologies and platforms.
Knowledge of AI-enabled business applications and operational workflows.
See All 12 Application Support Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsApplication Support Specialist Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Application Support Specialist Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in application support specialist jobs across North Carolina.
- Bachelor's degree in information technology, computer science, or a related field
- Experience supporting enterprise applications such as SAP, Oracle, or ServiceNow
- Familiarity with ITIL frameworks and structured incident and change management processes
- Ability to write and interpret SQL queries for application troubleshooting and data validation
- Strong written and verbal communication skills for cross-functional technical support
- Experience working in ticketing systems such as Jira, Remedy, or Salesforce Service Cloud
Application Support Specialist Jobs in North Carolina: Frequently Asked Questions
How do you become a application support specialist in North Carolina?
Most application support specialists in North Carolina start with a bachelor's degree in information technology, computer science, or management information systems, though some employers accept an associate degree paired with certifications. CompTIA A+, ITIL Foundation, and vendor credentials from Microsoft or ServiceNow carry real weight with North Carolina employers across healthcare systems, universities, and financial institutions. No state-issued license is required for this role in North Carolina.
Which companies hire application support specialists in North Carolina?
Companies currently hiring application support specialists in North Carolina include Logic, Rippling, and iFlow, per current listings on Migrate Mate as of August 2026. North Carolina's concentration of large health systems, regional banks, and global technology firms creates consistent demand for application support professionals across multiple industries.
Which North Carolina cities have the most application support specialist jobs?
Charlotte, Liberty, and Raleigh have the most application support specialist openings in North Carolina. The Research Triangle anchors the bulk of listings because of its density of health systems, universities, and technology companies, while Charlotte draws heavily from financial services and corporate headquarters, and the Triad adds volume through manufacturing and logistics operations centered there.
Are there remote application support specialist jobs in North Carolina?
Yes, and more than most fields. About 71% of application support specialist openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how much of the role involves ticket management, application monitoring, and user communication that translates well to distributed work. Roles tied to on-site infrastructure, ERP go-lives, or regulated healthcare environments are the ones most likely to require in-person presence.
How can I get hired as a application support specialist in North Carolina with little or no experience?
The most realistic entry path is a helpdesk or IT support analyst role at one of North Carolina's large employers, where you gain exposure to enterprise applications before moving into dedicated application support. Duke Health, UNC Health, and Wells Fargo's Charlotte operations each run associate-level IT programs that bring in candidates without direct application support experience. An ITIL Foundation certification and demonstrated experience in any ticketing system, even from academic projects or internships, gives applicants a measurable edge over those without it.
Where can I find and apply to application support specialist jobs in North Carolina?
You can find and apply to application support specialist jobs in North Carolina on Migrate Mate, which lists current North Carolina openings updated in real time. Search by city or role type to narrow to positions that match your experience level and preferred work arrangement, then apply directly to the ones that fit without needing to create a profile first.
See All 12 Application Support Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Jobs