Service Specialist Jobs in North Carolina
Service Specialist jobs in North Carolina are concentrated in Charlotte, Raleigh, and the Research Triangle, where demand runs from entry-level customer-facing roles through senior technical and field service positions. Major employers with a lasting presence here include Bank of America, Duke Energy, and Fidelity Investments, all of which maintain large service and operations workforces across the state. The most in-demand specialties are financial services support, utility and energy services, and technology platform support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 177+ Service Specialist jobs
Company Overview
ARCXIS, headquartered in Houston, Texas, is the leading provider of inspection, design, engineering, energy efficiency, and quality assurance services for the U.S. residential construction industry. With a nationwide presence, ARCXIS serves builders across the continental United States, delivering innovative solutions that enhance efficiency, performance, and compliance in new home construction.
Our national team brings together years of expertise, offering a comprehensive suite of services that support builders in constructing high-quality, high-performance, energy-efficient homes. Through cutting-edge technology, industry knowledge, and a commitment to excellence, ARCXIS continues to set the standard for residential construction services.
To learn more, visit www.arcxis.com
General Overview of Position:
This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central scheduler must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.
Primary Responsibilities:
- Analyze and monitor information from the operation software of the client(s) daily.
- Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
- Effectively scheduling visits while following procedure.
- Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
- Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
- Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
- Track information relating to field inspections and any issues that arise.
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
- Other duties as assigned.
Education, Experience, and Desired Qualifications:
- High School Diploma, or GED
- Minimum of three (3) years general office experience
- Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
- Proven experience in data entry
- Above-average typing skills (50-60 WPM)
- Professional written and verbal communication skills both internal and external
- Above-average knowledge of word processing tools, spreadsheets such as MS Office, Word, Excel. Knowledge of construction management and contractor scheduling software a plus
- General construction knowledge a plus
- Ability to perform data entry in multiple forms of software, manage multiple transactions a day and think quickly to provide real-time solutions to issues as they arise
- Excellent customer service skills via phone and email
- Excellent attention to detail is a must
- Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
- Time Management – Ability to manage and prioritize multiple projects and deadlines
- Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
- Teamwork - Works well with others, offers assistance, and collaborates
- Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
**ARCXIS rates are contingent on skill set, experience, and geographical location of the position.
Company Overview
ARCXIS, headquartered in Houston, Texas, is the leading provider of inspection, design, engineering, energy efficiency, and quality assurance services for the U.S. residential construction industry. With a nationwide presence, ARCXIS serves builders across the continental United States, delivering innovative solutions that enhance efficiency, performance, and compliance in new home construction.
Our national team brings together years of expertise, offering a comprehensive suite of services that support builders in constructing high-quality, high-performance, energy-efficient homes. Through cutting-edge technology, industry knowledge, and a commitment to excellence, ARCXIS continues to set the standard for residential construction services.
To learn more, visit www.arcxis.com
General Overview of Position:
This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The central scheduler must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.
Primary Responsibilities:
- Analyze and monitor information from the operation software of the client(s) daily.
- Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
- Effectively scheduling visits while following procedure.
- Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
- Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
- Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
- Track information relating to field inspections and any issues that arise.
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
- Other duties as assigned.
Education, Experience, and Desired Qualifications:
- High School Diploma, or GED
- Minimum of three (3) years general office experience
- Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
- Proven experience in data entry
- Above-average typing skills (50-60 WPM)
- Professional written and verbal communication skills both internal and external
- Above-average knowledge of word processing tools, spreadsheets such as MS Office, Word, Excel. Knowledge of construction management and contractor scheduling software a plus
- General construction knowledge a plus
- Ability to perform data entry in multiple forms of software, manage multiple transactions a day and think quickly to provide real-time solutions to issues as they arise
- Excellent customer service skills via phone and email
- Excellent attention to detail is a must
- Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
- Time Management – Ability to manage and prioritize multiple projects and deadlines
- Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
- Teamwork - Works well with others, offers assistance, and collaborates
- Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
**ARCXIS rates are contingent on skill set, experience, and geographical location of the position.
See All 177+ Service Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Specialist JobsService Specialist Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Service Specialist Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- O'Reilly Auto Parts79
- Sherwin-Williams21
- Republic Finance11
- Bank OZK3
- CityVet2
Top Industries Hiring
- Medical Devices
- Construction & Real Estate
What North Carolina Employers Look For
The qualifications that appear most often in service specialist jobs across North Carolina.
- Associate or bachelor's degree in a relevant field recognized by North Carolina employers
- At least one year of customer service or client-facing professional experience
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for multi-channel client interactions
- Ability to work flexible schedules including evenings and weekends as required
- Demonstrated ability to troubleshoot issues and resolve cases within established service standards
Service Specialist Jobs in North Carolina: Frequently Asked Questions
How do you become a service specialist in North Carolina?
Most service specialist roles in North Carolina require at minimum a high school diploma or associate degree, though financial and technical employers increasingly prefer a bachelor's degree. For roles in regulated sectors such as insurance or financial advising, candidates may need to pass licensing exams administered through the North Carolina Department of Insurance or FINRA. Building experience in a related support or coordination role is the most reliable path into specialized positions.
Which companies hire service specialists in North Carolina?
North Carolina service specialist roles are posted by O'Reilly Auto Parts, Sherwin-Williams, and Republic Finance and others right now, based on current listings on Migrate Mate as of November 2026. North Carolina's mix of major financial institutions, utilities, and technology firms means openings exist across a wide range of specialties and seniority levels throughout the state.
Which North Carolina cities have the most service specialist jobs?
Charlotte, Raleigh, and Durham have the most service specialist openings in North Carolina right now. Charlotte drives the highest volume thanks to its dense concentration of banking, financial services, and energy company headquarters, while Raleigh and the broader Research Triangle benefit from a large technology and healthcare employer base that generates consistent specialist demand across both metro and suburban campuses.
Are there remote service specialist jobs in North Carolina?
Yes, and they're more common than in many service fields. About 30% of service specialist openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how much of the work involves digital platforms, phone support, and software tools rather than on-site activity. Roles focused on software support, financial account management, and back-office client services tend to offer the most location flexibility.
How can I get hired as a service specialist in North Carolina with little or no experience?
The most realistic entry point is applying for customer support associate or service coordinator roles at large North Carolina employers such as Bank of America, Fidelity Investments, or Duke Energy, all of which run structured onboarding programs for candidates without direct specialist experience. Lateral moves from roles like teller, administrative coordinator, or help desk analyst are well-recognized pathways. Earning an entry-level credential such as a FINRA Series 6 license or a CompTIA certification before applying gives candidates a meaningful edge in competitive applicant pools.
Where can I find and apply to service specialist jobs in North Carolina?
You can find and apply to service specialist jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across industries and seniority levels. Search the listings to identify roles that match your background and apply directly to the ones that fit.
See All 177+ Service Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Service Specialist Jobs