Customer Success Manager Jobs in North Carolina
Customer Success Manager jobs in North Carolina are consistently active, with strong demand from the state's technology, financial services, software, and healthcare sectors and openings at every level from associate through senior. Charlotte, Raleigh, and Durham are the primary hiring hubs, where companies like Red Hat, Fiserv, and Honeywell maintain significant North Carolina operations and hire customer success managers on a recurring basis. The most in-demand specialties are SaaS platform management, enterprise account health, and customer onboarding for fintech and cloud software products. Find a role that fits below and apply directly.
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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
See All 40 Customer Success Manager Jobs in North Carolina
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Find Customer Success Manager JobsCustomer Success Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Success Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in customer success manager jobs across North Carolina.
- Bachelor's degree in business, communications, or a related field
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive retention
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with customer health scoring, QBRs, or renewal forecasting processes
Customer Success Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a customer success manager in North Carolina?
Customer success manager roles in North Carolina do not require a state-issued license or exam. Most employers in Charlotte, Raleigh, and Durham hire candidates with a bachelor's degree in business, communications, or a technical field alongside prior experience in account management, SaaS support, or client services. Certifications such as those offered by the Customer Success Association or Gainsight can strengthen a candidate's profile, particularly for technology and fintech employers concentrated in the Research Triangle and the Charlotte metro.
Which companies hire customer success managers in North Carolina?
Employers hiring customer success managers in North Carolina right now include Relay, Cisco, and apexanalytix, based on current listings on Migrate Mate as of November 2026. North Carolina's strong concentration of SaaS, fintech, and enterprise software companies, particularly around the Research Triangle Park and Charlotte, means recurring demand from both large technology firms and mid-market software companies.
Which North Carolina cities have the most customer success manager jobs?
The cities with the most customer success manager openings in North Carolina are Raleigh, Charlotte, and North Carolina. Charlotte leads because of its deep concentration of financial services and fintech firms, while Raleigh and Durham benefit from the Research Triangle's technology and software ecosystem, where SaaS companies and enterprise software providers are the primary drivers of customer success hiring.
Are there remote customer success manager jobs in North Carolina?
Yes, and more than most fields. Customer success is a relationship-driven, desk-based role that translates well to remote and hybrid arrangements. About 88% of customer success manager openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how broadly the tech and SaaS sectors have adopted distributed work models. The most fully remote openings tend to be in enterprise SaaS account management and digital onboarding roles.
How can I get hired as a customer success manager in North Carolina with little or no experience?
The most realistic entry path is moving from a customer-facing support or inside sales role into a junior or associate customer success position. North Carolina technology employers in the Research Triangle frequently hire associates from technical support, sales development, and implementation coordinator roles. Building familiarity with a CRM platform and completing a recognized customer success certification strengthens applications for new entrants. Targeting growth-stage SaaS companies in Raleigh or Charlotte that run structured onboarding programs gives candidates without direct experience the best foothold.
Where can I find and apply to customer success manager jobs in North Carolina?
You can find and apply to customer success manager jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across Charlotte, Raleigh, Durham, and the broader state. Find roles that fit your experience and apply directly to the ones that match.
See All 40 Customer Success Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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