Customer Success Manager Jobs in Raleigh, NC
Customer Success Manager jobs in Raleigh concentrate in the North Hills corridor, downtown's Fayetteville Street district, and the Research Triangle Park edge along I-40, with strong demand across SaaS, healthtech, and financial services. Employers hiring right now include Relay, Zifo, and Liine. Find a role that fits below and apply directly.
Find Customer Success Manager JobsOverview
Open roles40
Top employerRelay
Work type67% Hybrid
Top credentialBachelor's degree
Companies hiring9
Showing 5 of 40+ Customer Success Manager jobs
Associate, Customer Success Specialist - Adwerx
We won't show you this job again
Added 1w ago
Imaginuity
Associate, Customer Success Specialist - Adwerx
Raleigh, North Carolina
Added 1w ago
Customer Success Manager
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Added 1w ago
Portside, Inc.
Customer Success Manager
Raleigh, North Carolina
Added 1w ago
Customer Success Partner III
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Added 2w ago
Protolabs
Customer Success Partner III
Raleigh, North Carolina
Added 2w ago
Customer Success Manager, EnlivenHealth
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Added 1mo ago
Omnicell
Customer Success Manager, EnlivenHealth
Raleigh, North Carolina
Added 1mo ago
Customer Success Manager
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Added 1mo ago
Liine
Customer Success Manager
Raleigh, North Carolina
Added 1mo ago
Added 1w ago
Associate, Customer Success Specialist - Adwerx
Imaginuity·Raleigh, North Carolina
Job functions:
Hybrid
51-200 employees
Job Description
Associate, Customer Success Specialist
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As an Associate Customer Success Specialist, you’ll support our customers by delivering responsive, thoughtful service across multiple channels while helping ensure a seamless customer experience. This role is responsible for handling inbound customer inquiries, supporting sales opportunities, and building strong relationships with customers throughout their lifecycle.
We’re looking for someone who is curious, customer-focused, and eager to grow their skills in a fast-paced, technology-driven environment. You’ll collaborate closely with teammates and cross-functional partners to resolve issues, support customer needs, and contribute to a positive team culture.
This role will be based out of our Raleigh-Durham, NC office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high-quality customer support by responding to inquiries via phone, chat, and email in a timely and professional manner
- Support existing customers by answering questions, troubleshooting issues, and ensuring a positive customer experience
- Facilitate inbound sales inquiries by identifying customer needs and connecting them with appropriate solutions
- Build rapport with customers and maintain positive relationships through clear and empathetic communication
- Document customer interactions accurately in CRM and internal systems
- Collaborate with team members and cross-functional partners to resolve customer issues
- Maintain strong product knowledge and stay up to date on processes and workflows
- Contribute to team goals related to customer satisfaction, responsiveness, and operational efficiency
PREFERRED QUALIFICATIONS
- 1+ years of experience in customer service, customer support, or a related role
- Strong verbal and written communication skills with the ability to explain information clearly and professionally
- Strong organizational skills with the ability to manage multiple priorities
- Ability to learn new systems, products, and processes in a fast-paced environment
- Comfort working with technology platforms and CRM tools
- Customer-first mindset with strong problem-solving skills
- Experience in SaaS, technology, or real estate industries is a plus
WHAT WE OFFER YOU
- 90% of employee medical paid by the company (coverage for individuals)
- 50% of employee dental paid by the company
- Short-Term Disability Insurance
- Supplemental Healthcare
- 401k Employer Match (100% match up to 6% of salary)
- 6 Weeks of Paid Time Off (PTO)
- Annual Bonus Plan
- Paid Parental Leave
- Hybrid Work Environment
- Generous Employee Referral Program
- Casual Dress Code
- Free Snacks & Beverages
- Mentoring Opportunities
- Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.
Imaginuity
Associate, Customer Success Specialist - Adwerx
Raleigh, North Carolina
Added 1w ago51-200 employees
Job functions:
Hybrid
Job Description
Associate, Customer Success Specialist
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As an Associate Customer Success Specialist, you’ll support our customers by delivering responsive, thoughtful service across multiple channels while helping ensure a seamless customer experience. This role is responsible for handling inbound customer inquiries, supporting sales opportunities, and building strong relationships with customers throughout their lifecycle.
We’re looking for someone who is curious, customer-focused, and eager to grow their skills in a fast-paced, technology-driven environment. You’ll collaborate closely with teammates and cross-functional partners to resolve issues, support customer needs, and contribute to a positive team culture.
This role will be based out of our Raleigh-Durham, NC office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high-quality customer support by responding to inquiries via phone, chat, and email in a timely and professional manner
- Support existing customers by answering questions, troubleshooting issues, and ensuring a positive customer experience
- Facilitate inbound sales inquiries by identifying customer needs and connecting them with appropriate solutions
- Build rapport with customers and maintain positive relationships through clear and empathetic communication
- Document customer interactions accurately in CRM and internal systems
- Collaborate with team members and cross-functional partners to resolve customer issues
- Maintain strong product knowledge and stay up to date on processes and workflows
- Contribute to team goals related to customer satisfaction, responsiveness, and operational efficiency
PREFERRED QUALIFICATIONS
- 1+ years of experience in customer service, customer support, or a related role
- Strong verbal and written communication skills with the ability to explain information clearly and professionally
- Strong organizational skills with the ability to manage multiple priorities
- Ability to learn new systems, products, and processes in a fast-paced environment
- Comfort working with technology platforms and CRM tools
- Customer-first mindset with strong problem-solving skills
- Experience in SaaS, technology, or real estate industries is a plus
WHAT WE OFFER YOU
- 90% of employee medical paid by the company (coverage for individuals)
- 50% of employee dental paid by the company
- Short-Term Disability Insurance
- Supplemental Healthcare
- 401k Employer Match (100% match up to 6% of salary)
- 6 Weeks of Paid Time Off (PTO)
- Annual Bonus Plan
- Paid Parental Leave
- Hybrid Work Environment
- Generous Employee Referral Program
- Casual Dress Code
- Free Snacks & Beverages
- Mentoring Opportunities
- Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.
See All 40 Customer Success Manager Jobs in Raleigh
Find roles in Raleigh that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Job Market in Raleigh
Who's Hiring
- Relay11
- Zifo4
- Liine4
- Omnicell4
- Protolabs4
Top Industries Hiring
- Consulting & Professional Services
Customer Success Manager Jobs in Raleigh: Frequently Asked Questions
How do I get a customer success manager job in Raleigh?
Focus your search on Raleigh's SaaS and cloud software companies, healthtech firms, and the growing fintech cluster around downtown and North Hills. Employers here tend to prioritize candidates with demonstrated renewal and expansion experience, especially in subscription or platform-based businesses. Familiarity with CRM tools and a background in tech sales or account management gives you a clear edge in this market.
Which companies hire customer success managers in Raleigh?
Raleigh customer success manager roles are posted by Relay, Zifo, and Liine and others right now, based on current listings on Migrate Mate as of November 2026. The local market is anchored by mid-size SaaS companies, health IT platforms, and enterprise software firms that have made Raleigh a regional hub.
Are there remote customer success manager jobs in Raleigh?
Yes, customer success manager work is well suited to remote and hybrid arrangements given its reliance on digital communication and platform-based workflows. About 100% of customer success manager openings tied to Raleigh are remote or hybrid as of November 2026, reflecting how broadly Raleigh's tech employers have embraced flexible models. Onboarding-heavy or enterprise accounts tend to be the roles most likely to require some in-office presence.
How can I get a customer success manager job in Raleigh with little or no experience?
The most realistic entry path in Raleigh is through a customer support or technical support role at one of the city's SaaS or healthtech companies, where internal moves into customer success are common. Firms in the Research Triangle Park area and North Hills regularly hire entry-level customer success associates and onboarding specialists. Building familiarity with CRM platforms like Salesforce and earning a HubSpot or Gainsight certification strengthens your profile considerably for Raleigh employers.
Which industries hire the most customer success managers in Raleigh?
Raleigh customer success manager roles concentrate in Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Raleigh's identity as a technology and life sciences hub means these sectors generate consistent demand for professionals who can manage complex client relationships and drive product adoption at scale.
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See All 40 Customer Success Manager Jobs in Raleigh
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