Customer Service Representative Jobs in North Carolina
Customer Service Representative jobs in North Carolina are among the most actively posted roles in the state, concentrated in financial services, healthcare administration, telecommunications, and retail operations across a workforce that ranges from entry-level call center associates to senior client relations specialists. Charlotte, Raleigh, and Greensboro generate the highest volume of openings, anchored by employers like Bank of America, Duke Energy, and Lowe's, all of which maintain large customer-facing operations in North Carolina. The strongest demand is in financial account support, healthcare billing inquiries, and tech-enabled customer success roles. See the openings below and apply to the ones that match your experience.
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Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our service. The ideal candidate should possess strong communication skills, a customer-centric attitude, and the ability to analyze information effectively.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products, services, and policies.
- Analyze customer needs and offer appropriate solutions.
- Perform data entry tasks to maintain accurate customer records in our system.
- Handle complaints and resolve issues efficiently while ensuring customer satisfaction.
- Collaborate with team members to improve service delivery and support processes.
- Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
Qualifications:
- Minimum of 2 years of customer service experience, primarily phone-based.
- Strong preference for experience in a service-based industry (appliance repair, HVAC, plumbing, electrical, etc.).
- Excellent communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient computer skills and experience with scheduling software.
Join us as we strive to provide outstanding service and create lasting relationships with our customers!
Pay: $12.00 - $14.00 per hour
Work Location: In person
See All 153+ Customer Service Representative Jobs in North Carolina
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Find JobsCustomer Service Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Service Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Circle K53
- Lendmark Financial Services7
- Planet Fitness - National Fitness Partners5
- Vets Pets4
- State Farm4
Top Industries Hiring
- Consulting & Professional Services
- Insurance
- Science & Research
What North Carolina Employers Look For
The qualifications that appear most often in customer service representative jobs across North Carolina.
- High school diploma or GED required by most North Carolina employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong verbal and written communication skills for multi-channel support
- Ability to meet North Carolina employer attendance and schedule flexibility requirements
- Familiarity with regulated industries such as banking or healthcare compliance basics
Customer Service Representative Jobs in North Carolina: Frequently Asked Questions
How do you become a customer service representative in North Carolina?
Customer service representative roles in North Carolina do not require a state-issued license, but most employers expect a high school diploma or equivalent and some prior customer-facing experience. Completing a community college certificate in business communications or customer service through institutions like Central Piedmont Community College or Wake Technical Community College strengthens your application. Banking and healthcare employers often provide structured onboarding training before you handle live customer interactions.
Which companies hire customer service representatives in North Carolina?
North Carolina customer service representative roles are posted by Circle K, Lendmark Financial Services, and Planet Fitness - National Fitness Partners and others right now, based on current listings on Migrate Mate as of September 2026. North Carolina's concentration of financial services headquarters, large healthcare systems, and regional utilities means full-time roles with benefits are common across multiple industry sectors.
Which North Carolina cities have the most customer service representative jobs?
Charlotte, Greensboro, and Fayetteville lead North Carolina for customer service representative openings. Charlotte dominates due to its financial services sector and corporate headquarters, while Raleigh and Greensboro benefit from healthcare systems, insurance carriers, and contact center operations that have expanded alongside the Research Triangle's broader employer base.
Are there remote customer service representative jobs in North Carolina?
Yes, and more than most fields. About 11% of customer service representative openings tied to North Carolina are remote or hybrid as of September 2026, reflecting how well the role translates to phone and chat-based support. Financial services, insurance, and software companies post the highest share of fully remote openings, while healthcare and retail roles are more likely to require an on-site presence.
How can I get hired as a customer service representative in North Carolina with little or no experience?
The most realistic entry path is applying to seasonal or part-time customer service roles at North Carolina-based retail and financial employers, which regularly bring on new hires with no prior background and train on the job. Employers like Lowe's and Bank of America run structured new-hire cohorts at their North Carolina operations. A completed customer service certificate from a North Carolina community college, or lateral experience in cashiering, food service, or administrative support, meaningfully strengthens an entry-level application.
Where can I find and apply to customer service representative jobs in North Carolina?
You can find and apply to customer service representative jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring across the state. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 153+ Customer Service Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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