Customer Service Representative Jobs in North Carolina
Customer Service Representative jobs in North Carolina are among the most actively posted roles in the state, concentrated in financial services, healthcare administration, telecommunications, and retail operations across a workforce that ranges from entry-level call center associates to senior client relations specialists. Charlotte, Raleigh, and Greensboro generate the highest volume of openings, anchored by employers like Bank of America, Duke Energy, and Lowe's, all of which maintain large customer-facing operations in North Carolina. The strongest demand is in financial account support, healthcare billing inquiries, and tech-enabled customer success roles. See the openings below and apply to the ones that match your experience.
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Showing 5 of 156+ Customer Service Representative jobs
Role and Responsibilities
- Previous customer service, inside sales, industrial distribution, manufacturing, purchasing, operations, or administrative experience preferred.
- Experience working with ERP systems, order entry systems, or business software is preferred but not required.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
- Industrial hose, gasket, sealing products, fluid handling products, or industrial supply experience is beneficial but not required.
- Equivalent combinations of education, training, and experience will be considered.
- Serve as a primary point of contact for customers, suppliers, and outside sales representatives via phone and email.
- Prepare accurate quotations for industrial products, fabricated gaskets, hose assemblies, fittings, and related products.
- Determine fabrication costs and pricing for custom-manufactured products.
- Source products and obtain pricing, lead times, and technical information from suppliers.
- Enter and maintain sales orders, quotations, purchase orders, and customer information within the ERP system.
- Coordinate with production personnel to ensure customer requirements and delivery expectations are communicated clearly.
- Provide timely updates regarding pricing, availability, order status, and delivery schedules.
- Prioritize multiple customer requests while maintaining a high level of accuracy and responsiveness.
- Maintain organized records of customer communications, quotations, orders, and supplier correspondence.
- Demonstrate professionalism, urgency, and a customer-focused approach in all interactions.
- Work effectively as part of a team to support branch goals and customer satisfaction.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Role and Responsibilities
- Previous customer service, inside sales, industrial distribution, manufacturing, purchasing, operations, or administrative experience preferred.
- Experience working with ERP systems, order entry systems, or business software is preferred but not required.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
- Industrial hose, gasket, sealing products, fluid handling products, or industrial supply experience is beneficial but not required.
- Equivalent combinations of education, training, and experience will be considered.
- Serve as a primary point of contact for customers, suppliers, and outside sales representatives via phone and email.
- Prepare accurate quotations for industrial products, fabricated gaskets, hose assemblies, fittings, and related products.
- Determine fabrication costs and pricing for custom-manufactured products.
- Source products and obtain pricing, lead times, and technical information from suppliers.
- Enter and maintain sales orders, quotations, purchase orders, and customer information within the ERP system.
- Coordinate with production personnel to ensure customer requirements and delivery expectations are communicated clearly.
- Provide timely updates regarding pricing, availability, order status, and delivery schedules.
- Prioritize multiple customer requests while maintaining a high level of accuracy and responsiveness.
- Maintain organized records of customer communications, quotations, orders, and supplier correspondence.
- Demonstrate professionalism, urgency, and a customer-focused approach in all interactions.
- Work effectively as part of a team to support branch goals and customer satisfaction.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 156+ Customer Service Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Service Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- Circle K26
- Planet Fitness - National Fitness Partners8
- State Farm5
- Lendmark Financial Services5
- R1 RCM4
Top Industries Hiring
- Healthcare & Medical Services
- Insurance
- Technology & Software
- Distribution & Wholesale
What North Carolina Employers Look For
The qualifications that appear most often in customer service representative jobs across North Carolina.
- High school diploma or GED required by most North Carolina employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong verbal and written communication skills for multi-channel support
- Ability to meet North Carolina employer attendance and schedule flexibility requirements
- Familiarity with regulated industries such as banking or healthcare compliance basics
Customer Service Representative Jobs in North Carolina: Frequently Asked Questions
How do you become a customer service representative in North Carolina?
Customer service representative roles in North Carolina do not require a state-issued license, but most employers expect a high school diploma or equivalent and some prior customer-facing experience. Completing a community college certificate in business communications or customer service through institutions like Central Piedmont Community College or Wake Technical Community College strengthens your application. Banking and healthcare employers often provide structured onboarding training before you handle live customer interactions.
Which companies hire customer service representatives in North Carolina?
North Carolina customer service representative roles are posted by Circle K, Planet Fitness - National Fitness Partners, and State Farm and others right now, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of financial services headquarters, large healthcare systems, and regional utilities means full-time roles with benefits are common across multiple industry sectors.
Which North Carolina cities have the most customer service representative jobs?
Charlotte, Raleigh, and Greensboro lead North Carolina for customer service representative openings. Charlotte dominates due to its financial services sector and corporate headquarters, while Raleigh and Greensboro benefit from healthcare systems, insurance carriers, and contact center operations that have expanded alongside the Research Triangle's broader employer base.
Are there remote customer service representative jobs in North Carolina?
Yes, and more than most fields. About 11% of customer service representative openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how well the role translates to phone and chat-based support. Financial services, insurance, and software companies post the highest share of fully remote openings, while healthcare and retail roles are more likely to require an on-site presence.
How can I get hired as a customer service representative in North Carolina with little or no experience?
The most realistic entry path is applying to seasonal or part-time customer service roles at North Carolina-based retail and financial employers, which regularly bring on new hires with no prior background and train on the job. Employers like Lowe's and Bank of America run structured new-hire cohorts at their North Carolina operations. A completed customer service certificate from a North Carolina community college, or lateral experience in cashiering, food service, or administrative support, meaningfully strengthens an entry-level application.
Where can I find and apply to customer service representative jobs in North Carolina?
You can find and apply to customer service representative jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring across the state. Search the listings, find roles that fit your experience and location, and apply directly to the ones that match.
See All 156+ Customer Service Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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