Customer Service Representative Jobs in Charlotte, NC

Ashley Sling, a division of American Equipment Holdings, is one of the leading rigging and below-the-hook service providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Objectives of this role

We are looking for a driven and dynamic Customer Service Representative - Inside Sales to join our team and contribute to our growth.

As an Customer Service Representative, you will play a vital role in driving sales and building relationships with our customers. You will be responsible for providing exceptional service, understanding customer needs, and promoting our range of overhead cranes and related products. Your ability to communicate effectively and work collaboratively with team members will be essential to achieving sales targets.

Responsibilities:

• Engage with potential and existing customers to understand their requirements and provide tailored solutions.
• Conduct outbound calls and follow-up on leads generated through marketing efforts.
• Prepare and present quotes, proposals, and product information to clients.
• Collaborate with the sales team to develop strategies for increasing revenue and market share.
• Maintain accurate records in the CRM system, tracking customer interactions and sales progress.
• Provide technical support and product knowledge to customers to facilitate informed purchasing decisions.
• Stay updated on industry trends, competitor offerings, and market conditions.

Required Skills/Abilities:

• Engage with potential and existing customers to understand their requirements and provide tailored solutions.
• Conduct outbound calls and follow-up on leads generated through marketing efforts.
• Prepare and present quotes, proposals, and product information to clients.
• Collaborate with the sales team to develop strategies for increasing revenue and market share.
• Maintain accurate records in the CRM system, tracking customer interactions and sales progress.
• Provide technical support and product knowledge to customers to facilitate informed purchasing decisions.
• Assist in the development of marketing materials and participate in trade shows as needed.
• Stay updated on industry trends, competitor offerings, and market conditions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to balance, stoop, kneel, crouch, reach with hands and arms, walk; lift push or pull objects up to 20 pounds. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Proof of right to lawfully work in the United States required.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required.