Veterinary Receptionist / Client Service Representative

• Welcome clients and their pets in a friendly, professional manner.
• Answer and manage incoming calls using a multi-line telephone system.
• Respond to client questions and communicate information accurately.
• Provide compassionate support during routine and emotionally difficult visits.
• Recognize urgent client concerns and promptly communicate them to the appropriate veterinary team members.
• Maintain professionalism and composure in a busy environment.

• Schedule, confirm, and coordinate appointments.
• Maintain accurate client and patient records.
• Perform data entry and update patient information.
• Process payments and handle financial transactions accurately.
• Assist with appointment preparation and daily scheduling needs.
• Communicate effectively with veterinarians, veterinary technicians, and other team members.
• Maintain client confidentiality and organized records.

• Help prepare the reception area before the hospital opens to clients.
• Complete assigned opening and closing responsibilities.
• Keep the reception area clean, organized, and welcoming.
• Manage multiple priorities efficiently throughout the workday.
• Support coworkers and contribute to a positive, collaborative work environment.
• Assist with additional administrative responsibilities as needed.

• Previous experience working in a veterinary hospital or clinic, preferably in a receptionist or client service role.
• Familiarity with veterinary terminology, common procedures, and routine patient care services.
• Experience with appointment scheduling, client communication, and maintaining accurate records.
• Comfortable using computers, telephone systems, and office software.
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm, compassionate, and professional during stressful or emotional situations.
• Ability to work independently while contributing to a team-oriented environment.

• Two or more years of experience as a veterinary receptionist or veterinary client service representative.
• Experience using veterinary practice management software.
• Familiarity with vaccination schedules, prescription refill requests, and common veterinary appointment types.
• Experience processing payments and handling financial transactions.
• Experience coordinating communication between clients, veterinarians, and veterinary technicians.

• Scheduled Arrival: Between 7:15 and 7:20 a.m.
• Hospital Opens to Clients: 7:30 a.m.
• End of Shift: Approximately 5:30–6:00 p.m., depending on the assigned schedule.
• Lunch Break: One hour.
• Weekly Hours: Approximately 37–39 hours, depending on assigned shifts.

• Four-day workweek.
• Paid time off for eligible full-time employees.
• Paid holidays for eligible full-time employees.
• Retirement plan with employer matching.
• Discounted veterinary services for employees' pets.
• Training on hospital-specific procedures and systems.
• Team-oriented work environment where communication, cooperation, and mutual respect are valued.
• Meaningful work helping pets and the people who love them.

• Location: Roxboro, NC 27573
• Position Type: Full-Time
• Work Location: In person
• Shift: Day shift
• Reliable transportation and consistent attendance required