Customer Relations Representative Jobs in North Carolina
Customer Relations Representative jobs in North Carolina are consistently active, with steady demand concentrated in financial services, healthcare administration, and technology sectors where companies headquartered in Charlotte, Raleigh, and Greensboro maintain large customer-facing teams. Major employers with deep roots in the state include Bank of America, Duke Energy, and Novant Health, all of which regularly staff customer relations roles at multiple seniority levels from entry-level associates to senior account representatives. The most in-demand specialties right now are healthcare billing support, financial account management, and B2B client relations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 18+ Customer Relations Representative jobs
- As a Customer Relations Representative at Team Chevrolet GMC of Salisbury, you will be responsible for fostering positive relationships with our valued customers, ensuring their satisfaction, and enhancing their overall experience with our dealership. Your role is crucial in maintaining our reputation for excellent customer service and supporting our commitment to delivering high-quality automotive solutions.
Key Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Facilitate communication between customers and various departments within the dealership to ensure seamless service delivery.
- Assist customers with vehicle purchases, service appointments, and other dealership-related needs, providing guidance and support throughout the process.
- Maintain accurate records of customer interactions and transactions, utilizing CRM systems to track and manage customer data.
- Collaborate with sales and service teams to identify opportunities for improving customer satisfaction and loyalty.
- Participate in customer service training sessions and workshops to continuously enhance skills and knowledge.
- Monitor and report on customer feedback and satisfaction levels, providing insights and recommendations for improvement.
- Uphold the dealership's standards of excellence in all customer interactions, ensuring a positive and memorable experience for every customer.
Required Education:
- High school diploma or equivalent required; an associate's degree in business administration or a related field is preferred.
Required Experience:
- Minimum of 2 years of experience in customer service or a related field.
- Experience in the automotive industry or a dealership environment is an advantage.
- Proven track record of managing customer relationships and resolving issues effectively.
Required Skills and Abilities:
- Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- A customer-focused attitude with a commitment to providing outstanding service.
- Willingness to learn and adapt to new processes and technologies in a fast-paced environment.
- As a Customer Relations Representative at Team Chevrolet GMC of Salisbury, you will be responsible for fostering positive relationships with our valued customers, ensuring their satisfaction, and enhancing their overall experience with our dealership. Your role is crucial in maintaining our reputation for excellent customer service and supporting our commitment to delivering high-quality automotive solutions.
Key Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Facilitate communication between customers and various departments within the dealership to ensure seamless service delivery.
- Assist customers with vehicle purchases, service appointments, and other dealership-related needs, providing guidance and support throughout the process.
- Maintain accurate records of customer interactions and transactions, utilizing CRM systems to track and manage customer data.
- Collaborate with sales and service teams to identify opportunities for improving customer satisfaction and loyalty.
- Participate in customer service training sessions and workshops to continuously enhance skills and knowledge.
- Monitor and report on customer feedback and satisfaction levels, providing insights and recommendations for improvement.
- Uphold the dealership's standards of excellence in all customer interactions, ensuring a positive and memorable experience for every customer.
Required Education:
- High school diploma or equivalent required; an associate's degree in business administration or a related field is preferred.
Required Experience:
- Minimum of 2 years of experience in customer service or a related field.
- Experience in the automotive industry or a dealership environment is an advantage.
- Proven track record of managing customer relationships and resolving issues effectively.
Required Skills and Abilities:
- Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- A customer-focused attitude with a commitment to providing outstanding service.
- Willingness to learn and adapt to new processes and technologies in a fast-paced environment.
See All 18 Customer Relations Representative Jobs in North Carolina
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Find JobsCustomer Relations Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Relations Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
What North Carolina Employers Look For
The qualifications that appear most often in customer relations representative jobs across North Carolina.
- High school diploma or associate degree required by most North Carolina employers
- One or more years of customer service or account management experience preferred
- Proficiency with CRM software such as Salesforce or similar platforms expected
- Strong written and verbal communication skills for client-facing and internal coordination
- Ability to resolve escalated customer complaints within defined service level standards
- Familiarity with North Carolina consumer protection guidelines and company compliance procedures
Customer Relations Representative Jobs in North Carolina: Frequently Asked Questions
How do you become a customer relations representative in North Carolina?
Customer relations representatives in North Carolina do not require a state-issued license, so the path centers on education and employer-specific hiring criteria. Most positions require at least a high school diploma, though an associate or bachelor's degree in business, communications, or a related field strengthens your application. North Carolina employers in banking, healthcare, and utilities often prioritize candidates who complete internal onboarding and compliance training upon hire, which serves as the primary credentialing step in those industries.
Which companies hire customer relations representatives in North Carolina?
Employers hiring customer relations representatives in North Carolina right now include State Farm, Suburban Propane, and SAIC, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of large financial institutions, regional health systems, and utility companies means hiring activity tends to remain stable throughout the year rather than spiking seasonally.
Which North Carolina cities have the most customer relations representative jobs?
Apex, Elkin, and Durham have the most customer relations representative openings in North Carolina. Charlotte leads because of its dense concentration of banking headquarters and financial services firms, while Raleigh and Durham benefit from the Research Triangle's technology companies and major healthcare networks, and Greensboro draws openings from regional insurance carriers and logistics companies based in the Piedmont Triad.
Are there remote customer relations representative jobs in North Carolina?
Yes, and more than many fields, since much of this work involves phone, email, and digital channels that translate well to remote settings. About 0% of customer relations representative openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how broadly employers have adopted flexible arrangements for this role. Account management and client communications functions are the most likely to be offered remotely or on a hybrid schedule.
How can I get hired as a customer relations representative in North Carolina with little or no experience?
The most realistic entry path is applying to associate or customer service representative roles at large North Carolina employers such as Bank of America, Atrium Health, or Duke Energy, all of which run structured new-hire training programs that do not require prior industry experience. Retail, call center, or front-desk roles provide transferable skills that hiring managers in North Carolina recognize as equivalent groundwork. Completing a community college certificate in business administration or customer service through a school like Central Piedmont Community College can also give candidates a measurable credential that stands out in competitive applicant pools.
Where can I find and apply to customer relations representative jobs in North Carolina?
You can find and apply to customer relations representative jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and preferred location or format, and apply directly to the positions that fit.
See All 18 Customer Relations Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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