Customer Relations Representative Jobs in North Carolina
Customer Relations Representative jobs in North Carolina are consistently active, with steady demand concentrated in financial services, healthcare administration, and technology sectors where companies headquartered in Charlotte, Raleigh, and Greensboro maintain large customer-facing teams. Major employers with deep roots in the state include Bank of America, Duke Energy, and Novant Health, all of which regularly staff customer relations roles at multiple seniority levels from entry-level associates to senior account representatives. The most in-demand specialties right now are healthcare billing support, financial account management, and B2B client relations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12+ Customer Relations Representative jobs
Join us at PRISM for an exciting new career opportunity!
Caring Team Environment where YOU matter
If you?re looking for a career that
- Satisfies your interest in the medical field with values centered around patient care
- Gives you a stable, Monday through Friday schedule
- Provides unmatched training so you are confident in your ability to help others
- Offers opportunities to help patients and make a difference in other lives everyday
then PRISM is the right match for you!
We offer you:
- A competitive pay
- 3 Weeks of Paid Time Off that begins accruing your first month of employment!
- Paid Holidays - eligible upon hire!
- A comprehensive list of health benefits options to choose from
- Employer match to 401k contributions
- Robust training programs on professional, technical and leadership skills
- Employee Referral Program
- Education Reimbursement
- Community outreach opportunities
and more!
Founded in 2006 and headquartered in Elkin, North Carolina, PRISM is a nationwide provider of specialty home medical supplies with a core competency in advanced wound care products. Most recently, Henry Schein, Inc. the worlds largest provider of health care solutions to office-based dental and medical practitioners, announced the acquisition of a majority ownership position in Prism Medical Products, LLC (PRISM). PRISM serves a broad and loyal referral network of nationally affiliated and independently operated wound care clinics, as well as specialist practices and clinics in primary care, ostomy, podiatry, rehabilitation and physical therapy, general and plastic surgery, dermatology, and vascular medicine. PRISM enjoys strong referral retention rates as well as high marks for customer satisfaction.
We continue to be a fast-growing home medical supply company that serves our community. Consistently delivering our special recipe of quality and reliable service for all patients, medical facilities, and vendors has made us a unique presence nationwide. We are a valued and trusted health care partner.
The Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction. This member handles inbound and outbound phone inquiries asking probing questions to identify and resolve patient needs. Assist clients with their various issues via different communication channels. This member helps build a strong relationship between the business and its clients and potential clients.
Essential Responsibilities and Tasks:
- Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
- Proficient use within Microsoft Outlook applications and how it?s relative to our operations and ability to service our customers with high level client care.
- Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
- Know Prism?s scope of service and the geographic areas we operate within.
- Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
- Manage large amounts of inbound and outbound calls in a timely and courteous manner.
- Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
- Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
- Provide the proper correspondence to referring internal contacts with respect to the patient file.
- Assist management with administrative tasks as needed.
- Ability to identify opportunities to provide product enhancements as they arise.
- Be a team player and assist others in their duties when needed.
- Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
- Perform other duties and projects as requested by management.
- Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.
- Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily
Join us at PRISM for an exciting new career opportunity!
Caring Team Environment where YOU matter
If you?re looking for a career that
- Satisfies your interest in the medical field with values centered around patient care
- Gives you a stable, Monday through Friday schedule
- Provides unmatched training so you are confident in your ability to help others
- Offers opportunities to help patients and make a difference in other lives everyday
then PRISM is the right match for you!
We offer you:
- A competitive pay
- 3 Weeks of Paid Time Off that begins accruing your first month of employment!
- Paid Holidays - eligible upon hire!
- A comprehensive list of health benefits options to choose from
- Employer match to 401k contributions
- Robust training programs on professional, technical and leadership skills
- Employee Referral Program
- Education Reimbursement
- Community outreach opportunities
and more!
Founded in 2006 and headquartered in Elkin, North Carolina, PRISM is a nationwide provider of specialty home medical supplies with a core competency in advanced wound care products. Most recently, Henry Schein, Inc. the worlds largest provider of health care solutions to office-based dental and medical practitioners, announced the acquisition of a majority ownership position in Prism Medical Products, LLC (PRISM). PRISM serves a broad and loyal referral network of nationally affiliated and independently operated wound care clinics, as well as specialist practices and clinics in primary care, ostomy, podiatry, rehabilitation and physical therapy, general and plastic surgery, dermatology, and vascular medicine. PRISM enjoys strong referral retention rates as well as high marks for customer satisfaction.
We continue to be a fast-growing home medical supply company that serves our community. Consistently delivering our special recipe of quality and reliable service for all patients, medical facilities, and vendors has made us a unique presence nationwide. We are a valued and trusted health care partner.
The Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction. This member handles inbound and outbound phone inquiries asking probing questions to identify and resolve patient needs. Assist clients with their various issues via different communication channels. This member helps build a strong relationship between the business and its clients and potential clients.
Essential Responsibilities and Tasks:
- Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
- Proficient use within Microsoft Outlook applications and how it?s relative to our operations and ability to service our customers with high level client care.
- Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
- Know Prism?s scope of service and the geographic areas we operate within.
- Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
- Manage large amounts of inbound and outbound calls in a timely and courteous manner.
- Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
- Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
- Provide the proper correspondence to referring internal contacts with respect to the patient file.
- Assist management with administrative tasks as needed.
- Ability to identify opportunities to provide product enhancements as they arise.
- Be a team player and assist others in their duties when needed.
- Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
- Perform other duties and projects as requested by management.
- Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.
- Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily
See All 12 Customer Relations Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Relations Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- State Farm10
- Textron Aviation1
- Prism Medical Products1
What North Carolina Employers Look For
The qualifications that appear most often in customer relations representative jobs across North Carolina.
- High school diploma or associate degree required by most North Carolina employers
- One or more years of customer service or account management experience preferred
- Proficiency with CRM software such as Salesforce or similar platforms expected
- Strong written and verbal communication skills for client-facing and internal coordination
- Ability to resolve escalated customer complaints within defined service level standards
- Familiarity with North Carolina consumer protection guidelines and company compliance procedures
Customer Relations Representative Jobs in North Carolina: Frequently Asked Questions
How do you become a customer relations representative in North Carolina?
Customer relations representatives in North Carolina do not require a state-issued license, so the path centers on education and employer-specific hiring criteria. Most positions require at least a high school diploma, though an associate or bachelor's degree in business, communications, or a related field strengthens your application. North Carolina employers in banking, healthcare, and utilities often prioritize candidates who complete internal onboarding and compliance training upon hire, which serves as the primary credentialing step in those industries.
Which companies hire customer relations representatives in North Carolina?
Employers hiring customer relations representatives in North Carolina right now include State Farm, Textron Aviation, and Prism Medical Products, based on current listings on Migrate Mate as of August 2026. North Carolina's concentration of large financial institutions, regional health systems, and utility companies means hiring activity tends to remain stable throughout the year rather than spiking seasonally.
Which North Carolina cities have the most customer relations representative jobs?
Apex, Elkin, and Durham have the most customer relations representative openings in North Carolina. Charlotte leads because of its dense concentration of banking headquarters and financial services firms, while Raleigh and Durham benefit from the Research Triangle's technology companies and major healthcare networks, and Greensboro draws openings from regional insurance carriers and logistics companies based in the Piedmont Triad.
Are there remote customer relations representative jobs in North Carolina?
Yes, and more than many fields, since much of this work involves phone, email, and digital channels that translate well to remote settings. About 0% of customer relations representative openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how broadly employers have adopted flexible arrangements for this role. Account management and client communications functions are the most likely to be offered remotely or on a hybrid schedule.
How can I get hired as a customer relations representative in North Carolina with little or no experience?
The most realistic entry path is applying to associate or customer service representative roles at large North Carolina employers such as Bank of America, Atrium Health, or Duke Energy, all of which run structured new-hire training programs that do not require prior industry experience. Retail, call center, or front-desk roles provide transferable skills that hiring managers in North Carolina recognize as equivalent groundwork. Completing a community college certificate in business administration or customer service through a school like Central Piedmont Community College can also give candidates a measurable credential that stands out in competitive applicant pools.
Where can I find and apply to customer relations representative jobs in North Carolina?
You can find and apply to customer relations representative jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and preferred location or format, and apply directly to the positions that fit.
See All 12 Customer Relations Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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