Customer Support Jobs in North Carolina
Customer Support jobs in North Carolina are in strong and consistent demand, concentrated in banking and financial services, healthcare administration, technology, and retail operations, with openings at every level from entry-level representatives to senior specialists and team leads. The busiest hiring metros are Charlotte, Raleigh, and Greensboro, where employers like Bank of America, Lowe's, and Duke Energy maintain large customer-facing operations. The most sought-after specialties in the state are technical support, financial services support, and healthcare patient services. See the openings below and apply to the ones that match your experience.
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Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Full Time
Location: Charlotte, North Carolina, United States
Employer Reference: R-286493
Job Description
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Full Time
Location: Charlotte, North Carolina, United States
Employer Reference: R-286493
Job Description
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
See All 30 Customer Support Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Support Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in customer support jobs across North Carolina.
- High school diploma or equivalent required by most North Carolina employers
- One or more years of customer-facing experience in a professional environment
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong verbal and written communication skills in English
- Ability to manage a high volume of inbound contacts across phone, chat, and email
- Familiarity with de-escalation techniques and customer satisfaction metrics
Customer Support Jobs in North Carolina: Frequently Asked Questions
How do you become a customer support in North Carolina?
Most customer support roles in North Carolina require a high school diploma or GED and are filled through direct employer hiring rather than a state-issued license. Employers in banking and healthcare often prefer candidates with an associate degree or relevant industry coursework. Building familiarity with CRM tools, completing vendor certifications such as Salesforce Associate, and gaining experience in retail or call center environments are the most practical ways to enter the field in North Carolina.
Which companies hire customer supports in North Carolina?
North Carolina customer support roles are posted by YoungWilliams, Fastenal, and VAST Data and others right now, based on current listings on Migrate Mate as of August 2026. Charlotte's concentration of major financial institutions and Raleigh's growing technology sector make North Carolina one of the more active states for consistent, full-time customer support hiring.
Which North Carolina cities have the most customer support jobs?
Charlotte, Raleigh, and Durham account for the largest share of customer support openings in North Carolina. Charlotte leads because of its dense cluster of national banks and insurance carriers, Raleigh draws openings from technology companies and healthcare systems anchored in the Research Triangle, and Greensboro supports steady demand from logistics, retail, and regional corporate headquarters based in the Piedmont Triad.
Are there remote customer support jobs in North Carolina?
Yes, and more than most fields. About 50% of customer support openings tied to North Carolina are remote or hybrid as of August 2026, reflecting how well the work translates to distributed teams. Technical support, software help desk, and financial services support roles are the most consistently remote, while healthcare patient-services roles more often require on-site or hybrid schedules due to system access and compliance requirements.
How can I get hired as a customer support in North Carolina with little or no experience?
The most realistic entry path is applying directly to paid training programs run by large North Carolina employers in banking and retail, which regularly hire candidates with no prior professional experience. Bank of America and Lowe's, both headquartered in North Carolina, run structured new-hire cohorts that include on-the-job training. Adjacent roles in retail cashiering, food service, or administrative reception are commonly accepted as qualifying experience. Completing a free Salesforce or HubSpot CRM certification before applying gives candidates a measurable edge with hiring managers.
Where can I find and apply to customer support jobs in North Carolina?
You can find and apply to customer support jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit. No account is needed to see available positions.
See All 30 Customer Support Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Support Jobs