Customer Support Jobs in North Carolina
Customer Support jobs in North Carolina are in strong and consistent demand, concentrated in banking and financial services, healthcare administration, technology, and retail operations, with openings at every level from entry-level representatives to senior specialists and team leads. The busiest hiring metros are Charlotte, Raleigh, and Greensboro, where employers like Bank of America, Lowe's, and Duke Energy maintain large customer-facing operations. The most sought-after specialties in the state are technical support, financial services support, and healthcare patient services. See the openings below and apply to the ones that match your experience.
Find Customer Support JobsOverview
Showing 5 of 48+ Customer Support jobs
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
Job Summary:
- Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
- Analyzes customer needs and provides solutions.
- Provides specific functional expertise that is theoretical and conceptual in nature.
- May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.
- Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers.
- Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
- Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
- Impacts quality of own work and the work of others on the team.
- Shares factual information with other team members. Receives guidance on a regular basis.
- Entry-level to UPS’s professional career track.
- Typically requires a four-year degree or equivalent experience.
OTHER CRITERIA:
- This job classification is a 101.
- Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST.
- Position is located in Durham, NC.
- Must be currently located in the same geographic location as the job or willing to self-relocate.
- No Relocation assistance offered.
- Employer will not sponsor visas for position.
- Last day to apply for internal applicants is 11:59 PM EST on 11/18/2026.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
Job Summary:
- Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
- Analyzes customer needs and provides solutions.
- Provides specific functional expertise that is theoretical and conceptual in nature.
- May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.
- Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers.
- Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
- Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
- Impacts quality of own work and the work of others on the team.
- Shares factual information with other team members. Receives guidance on a regular basis.
- Entry-level to UPS’s professional career track.
- Typically requires a four-year degree or equivalent experience.
OTHER CRITERIA:
- This job classification is a 101.
- Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST.
- Position is located in Durham, NC.
- Must be currently located in the same geographic location as the job or willing to self-relocate.
- No Relocation assistance offered.
- Employer will not sponsor visas for position.
- Last day to apply for internal applicants is 11:59 PM EST on 11/18/2026.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
See All 48 Customer Support Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Support Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Medical Devices
- Technology & Software
- Waste Management & Environmental Services
What North Carolina Employers Look For
The qualifications that appear most often in customer support jobs across North Carolina.
- High school diploma or equivalent required by most North Carolina employers
- One or more years of customer-facing experience in a professional environment
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong verbal and written communication skills in English
- Ability to manage a high volume of inbound contacts across phone, chat, and email
- Familiarity with de-escalation techniques and customer satisfaction metrics
Customer Support Jobs in North Carolina: Frequently Asked Questions
How do you become a customer support in North Carolina?
Most customer support roles in North Carolina require a high school diploma or GED and are filled through direct employer hiring rather than a state-issued license. Employers in banking and healthcare often prefer candidates with an associate degree or relevant industry coursework. Building familiarity with CRM tools, completing vendor certifications such as Salesforce Associate, and gaining experience in retail or call center environments are the most practical ways to enter the field in North Carolina.
Which companies hire customer supports in North Carolina?
North Carolina customer support roles are posted by CSL Plasma, ABB, and BRS and others right now, based on current listings on Migrate Mate as of November 2026. Charlotte's concentration of major financial institutions and Raleigh's growing technology sector make North Carolina one of the more active states for consistent, full-time customer support hiring.
Which North Carolina cities have the most customer support jobs?
Charlotte, Raleigh, and Greensboro account for the largest share of customer support openings in North Carolina. Charlotte leads because of its dense cluster of national banks and insurance carriers, Raleigh draws openings from technology companies and healthcare systems anchored in the Research Triangle, and Greensboro supports steady demand from logistics, retail, and regional corporate headquarters based in the Piedmont Triad.
Are there remote customer support jobs in North Carolina?
Yes, and more than most fields. About 50% of customer support openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how well the work translates to distributed teams. Technical support, software help desk, and financial services support roles are the most consistently remote, while healthcare patient-services roles more often require on-site or hybrid schedules due to system access and compliance requirements.
How can I get hired as a customer support in North Carolina with little or no experience?
The most realistic entry path is applying directly to paid training programs run by large North Carolina employers in banking and retail, which regularly hire candidates with no prior professional experience. Bank of America and Lowe's, both headquartered in North Carolina, run structured new-hire cohorts that include on-the-job training. Adjacent roles in retail cashiering, food service, or administrative reception are commonly accepted as qualifying experience. Completing a free Salesforce or HubSpot CRM certification before applying gives candidates a measurable edge with hiring managers.
Where can I find and apply to customer support jobs in North Carolina?
You can find and apply to customer support jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit. No account is needed to see available positions.
See All 48 Customer Support Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Support Jobs