Customer Support Jobs in North Carolina
Customer Support jobs in North Carolina are in strong and consistent demand, concentrated in banking and financial services, healthcare administration, technology, and retail operations, with openings at every level from entry-level representatives to senior specialists and team leads. The busiest hiring metros are Charlotte, Raleigh, and Greensboro, where employers like Bank of America, Lowe's, and Duke Energy maintain large customer-facing operations. The most sought-after specialties in the state are technical support, financial services support, and healthcare patient services. See the openings below and apply to the ones that match your experience.
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Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Responsibilities:
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Make outbound calls to customers to provide updates on installation and service status
- Schedule warranty appointments for the Service Department
- Enter and maintain all customer records and job-related information into CRM Database
- Provide work orders to Service Measure Tech daily
- Audit orders for accuracy after confirmation is uploaded
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
- Provide support for PSG/CSC for assigned division(s)
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Process electronic credit card and check payments
- Assist with receiving product(s) in CRM Database and/or F&O
- Support division(s) in Accounts Receivable collections and management
- Other duties as assigned
- High school diploma or GED equivalent
- 5 year’s customer support experience preferred
- Experience in the home improvement industry a plus
- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
- Excellent work ethic, solid attendance record and attention to detail
- Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Responsibilities:
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Make outbound calls to customers to provide updates on installation and service status
- Schedule warranty appointments for the Service Department
- Enter and maintain all customer records and job-related information into CRM Database
- Provide work orders to Service Measure Tech daily
- Audit orders for accuracy after confirmation is uploaded
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
- Provide support for PSG/CSC for assigned division(s)
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Process electronic credit card and check payments
- Assist with receiving product(s) in CRM Database and/or F&O
- Support division(s) in Accounts Receivable collections and management
- Other duties as assigned
- High school diploma or GED equivalent
- 5 year’s customer support experience preferred
- Experience in the home improvement industry a plus
- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
- Excellent work ethic, solid attendance record and attention to detail
- Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
See All 52 Customer Support Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Support Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- CSL Plasma11
- Fastenal5
- Spectrum2
- Nordstrom2
- VAST Data2
Top Industries Hiring
- Manufacturing
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in customer support jobs across North Carolina.
- High school diploma or equivalent required by most North Carolina employers
- One or more years of customer-facing experience in a professional environment
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong verbal and written communication skills in English
- Ability to manage a high volume of inbound contacts across phone, chat, and email
- Familiarity with de-escalation techniques and customer satisfaction metrics
Customer Support Jobs in North Carolina: Frequently Asked Questions
How do you become a customer support in North Carolina?
Most customer support roles in North Carolina require a high school diploma or GED and are filled through direct employer hiring rather than a state-issued license. Employers in banking and healthcare often prefer candidates with an associate degree or relevant industry coursework. Building familiarity with CRM tools, completing vendor certifications such as Salesforce Associate, and gaining experience in retail or call center environments are the most practical ways to enter the field in North Carolina.
Which companies hire customer supports in North Carolina?
North Carolina customer support roles are posted by CSL Plasma, Fastenal, and Spectrum and others right now, based on current listings on Migrate Mate as of September 2026. Charlotte's concentration of major financial institutions and Raleigh's growing technology sector make North Carolina one of the more active states for consistent, full-time customer support hiring.
Which North Carolina cities have the most customer support jobs?
Charlotte, Raleigh, and North Carolina account for the largest share of customer support openings in North Carolina. Charlotte leads because of its dense cluster of national banks and insurance carriers, Raleigh draws openings from technology companies and healthcare systems anchored in the Research Triangle, and Greensboro supports steady demand from logistics, retail, and regional corporate headquarters based in the Piedmont Triad.
Are there remote customer support jobs in North Carolina?
Yes, and more than most fields. About 33% of customer support openings tied to North Carolina are remote or hybrid as of September 2026, reflecting how well the work translates to distributed teams. Technical support, software help desk, and financial services support roles are the most consistently remote, while healthcare patient-services roles more often require on-site or hybrid schedules due to system access and compliance requirements.
How can I get hired as a customer support in North Carolina with little or no experience?
The most realistic entry path is applying directly to paid training programs run by large North Carolina employers in banking and retail, which regularly hire candidates with no prior professional experience. Bank of America and Lowe's, both headquartered in North Carolina, run structured new-hire cohorts that include on-the-job training. Adjacent roles in retail cashiering, food service, or administrative reception are commonly accepted as qualifying experience. Completing a free Salesforce or HubSpot CRM certification before applying gives candidates a measurable edge with hiring managers.
Where can I find and apply to customer support jobs in North Carolina?
You can find and apply to customer support jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit. No account is needed to see available positions.
See All 52 Customer Support Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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