Customer Relations Representative Jobs in Indiana
Customer Relations Representative jobs in Indiana are concentrated in financial services, healthcare administration, insurance, and retail operations, with demand ranging from entry-level call center roles to senior account management positions. Indianapolis leads hiring volume, followed by Fort Wayne and Evansville, where established employers like Salesforce (with its Indianapolis office), Anthem (now Elevance Health), and Simon Property Group consistently staff customer relations teams. The most in-demand specialties are client retention, B2B account support, and healthcare member services. See the openings below and apply to the ones that match your experience.
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Job Title: Office & Customer Relations Manager
Location: Carmel, Indiana - Hybrid (In-person training, transitioning to a flexible hybrid schedule)
Schedule: Monday-Friday, 8:00 AM-4:00 PM
Pay: $25.00-$30.00 / hour (Starting rate commensurate with experience)
Position Overview
Are you a proactive, highly organized professional who thrives in a dynamic environment? We are a trusted local trade company with over 20 years of dedicated service, and we are looking for an Office & Customer Relations Manager to anchor our daily operations.
In this pivotal role, you will bridge the gap between our clients, our field team, and our back office. You will manage everything from customer dispatching and project scheduling to basic bookkeeping and purchasing. If you are a self-starter who loves variety, takes total ownership of your work, and wants a role with genuine room for professional and financial growth, we want to hear from you.
Key Responsibilities
- Customer Experience: Deliver top-tier service by managing inbound calls, resolving client inquiries, and guiding customers seamlessly through their project lifecycle.
- Dispatch & Scheduling: Coordinate daily calendars for our small field crew, optimizing routes and timing to ensure efficient project execution.
- Financial Tracking: Prepare and send accurate estimates and invoices using HouseCall Pro. Actively manage accounts receivable by professionally following up on outstanding balances.
- Operational Support: Assist with purchasing, material pricing, and basic bookkeeping tasks to keep projects on budget and on time.
Qualifications
- Education: High School Diploma or equivalent required; an Associate’s or Bachelor’s degree in Business Administration, Construction Management, or a related field is a plus.
- Experience: 1+ years of experience in the construction, electrical, or skilled trades industries is highly preferred.
- Software Proficiency: Hands-on experience with QuickBooks Online and HouseCall Pro (or similar trade dispatch software) is strongly preferred.
- Core Skills: Exceptional communication, a strong sense of urgency, robust organizational skills, and the ability to work independently without being micromanaged.
Why Join Us?
- Stability & Reputation: Join a stable, respected local business with a 20-year track record.
- Impact & Growth: You aren't just a number here. Your efficiency directly impacts our success, and we reward that with performance-based growth and expanded responsibilities.
- Work-Life Balance: Enjoy a reliable M-F daytime schedule and a supportive team culture.
Pay: $25.00 - $30.00 per hour
Benefits:
- Flexible schedule
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have experience with HouseCall Pro and QuickBooks Online?
Education:
- Bachelor's (Preferred)
Ability to Commute:
- Carmel, IN 46032 (Required)
Work Location: Hybrid remote in Carmel, IN 46032
See All 22 Customer Relations Representative Jobs in Indiana
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Find JobsCustomer Relations Representative Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Relations Representative Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- State Farm19
- Rickel Electric1R
- Sumitomo Electric Industries1
- Environmental Systems Products1E
What Indiana Employers Look For
The qualifications that appear most often in customer relations representative jobs across Indiana.
- High school diploma or associate degree with demonstrated customer service experience
- Proficiency in CRM software such as Salesforce, Zendesk, or Microsoft Dynamics
- Strong written and verbal communication skills for multi-channel customer interaction
- Ability to resolve escalated complaints and document outcomes accurately
- Experience meeting customer satisfaction metrics or performance-based service goals
- Familiarity with Indiana consumer protection guidelines and company compliance standards
Customer Relations Representative Jobs in Indiana: Frequently Asked Questions
How do you become a customer relations representative in Indiana?
Most Indiana employers require a high school diploma or associate degree, though no state-issued license is needed for this role. Candidates typically build their profile through prior customer service, retail, or call center work. Completing a business communication or customer experience certificate through Ivy Tech Community College or Indiana Wesleyan University strengthens applications. Familiarity with CRM platforms and knowledge of Indiana consumer service standards common in insurance or healthcare settings gives candidates a clear edge.
Which companies hire customer relations representatives in Indiana?
Companies currently hiring customer relations representatives in Indiana include State Farm, Rickel Electric, and Sumitomo Electric Industries, per current listings on Migrate Mate as of July 2026. Indiana's strong insurance, healthcare, and financial services sectors mean large regional employers in those industries are among the most consistent sources of openings.
Which Indiana cities have the most customer relations representative jobs?
Carmel, Indianapolis, and Fort Wayne have the most customer relations representative openings in Indiana. Indianapolis dominates because it is home to major insurance carriers, healthcare networks, and corporate headquarters, while Fort Wayne and Evansville support consistent demand through regional financial institutions, manufacturing company customer operations, and healthcare system administrative offices.
Are there remote customer relations representative jobs in Indiana?
Yes, and more than most fields, since customer relations work is desk-based and communication-driven. About 67% of customer relations representative openings tied to Indiana are remote or hybrid as of July 2026, reflecting how well-suited the role is to distributed teams. Roles focused on inbound account support, healthcare member services, and insurance client retention are the most likely to offer fully remote arrangements.
How can I get hired as a customer relations representative in Indiana with little or no experience?
The most realistic entry path is applying for customer service associate or call center representative roles at large Indiana employers, since these positions are explicitly designed for candidates without prior specialized experience. Employers like Elevance Health, Indiana Farm Bureau Insurance, and major Indianapolis-area financial firms run structured onboarding programs that move new hires into customer relations tracks. Completing a customer experience or business communications certificate through Ivy Tech strengthens applications, and lateral moves from retail or administrative support roles are consistently accepted.
Where can I find and apply to customer relations representative jobs in Indiana?
You can find and apply to customer relations representative jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Search the listings to find roles that match your background and apply directly to the ones that fit.
See All 22 Customer Relations Representative Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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