Customer Success Director Jobs in Indiana
Customer Success Director jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Carmel, where technology platforms, healthcare SaaS, and financial services firms drive consistent senior-level demand. Employers with a lasting Indiana footprint, including Salesforce, Eli Lilly, and OneAmerica, regularly recruit at this level for enterprise account management, onboarding strategy, and post-sale retention leadership. Candidates with SaaS renewal expertise, CRM fluency, and cross-functional team leadership are among the most sought after across Indiana's growing technology corridor. Find a role that fits below and apply directly.
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Showing 5 of 18+ Customer Success Director jobs
Who we are:
EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.
What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.
Who you are:
- (Required) You have 4+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or similar operational roles supporting SaaS organizations.
- (Required) You have a strong understanding of Salesforce architecture, reporting, automation, and customer lifecycle management.
- (Required) You have experience supporting renewal forecasting, customer retention reporting, and recurring revenue operations.
- You have experience with Salesforce CPQ and Conga to support customer renewals, contracts, and quoting processes.
- You have experience implementing or administering Customer Success platforms such as ChurnZero, Gainsight, Totango, Planhat, or similar technologies.
- You are comfortable translating business needs into scalable operational processes and system enhancements.
- You enjoy identifying operational friction and building repeatable solutions that improve customer outcomes.
- You have strong analytical skills and enjoy building dashboards that help leaders make informed decisions.
- You are comfortable partnering across Customer Success, Sales, Finance, Revenue Operations, Marketing, Product, and Engineering.
- You believe strong documentation, governance, and process design are critical to long-term scalability.
- You are curious about emerging GTM and AI technologies and enjoy evaluating new processes that can enhance team productivity.
What you'll do:
- Own the ongoing optimization of EverTrue's Customer Success technology ecosystem through process improvement, automation, and operational excellence.
- Partner with Customer Success Leadership to improve customer lifecycle processes from onboarding through renewal and expansion.
- Support the implementation of ChurnZero by partnering with internal stakeholders and implementation consultants on requirements gathering, configuration, testing, rollout, and user adoption.
- Become the long-term business owner and administrator of ChurnZero following implementation.
- Build and maintain customer health scores, playbooks, lifecycle journeys, alerts, automation, and reporting within ChurnZero.
- Manage renewal forecasting processes, pipeline hygiene, and executive reporting to improve forecast accuracy.
- Support Salesforce administration related to Customer Success processes, renewals, customer lifecycle management, and account health.
- Partner with Revenue Operations to optimize Salesforce, CPQ, and Conga workflows supporting customer renewals and contract management.
- Build dashboards and reporting focused on customer health, retention, churn risk, renewals, expansion opportunities, product adoption, and operational performance.
- Identify workflow inefficiencies and implement scalable process improvements that reduce manual work and improve team productivity.
- Ensure data integrity across Salesforce, ChurnZero, CPQ, Conga, and supporting business systems.
- Document business processes, system configurations, and operational workflows to support long-term scalability and organizational knowledge.
Why You'll Love to Join Our Team:
We offer a comprehensive package designed to support your success, growth, and well-being.
- Compensation and Core Benefits:
- A base salary range of $105K - $115K.
- A 2.5% bonus plan based on company performance.
- We also provide robust benefits to keep you healthy and secure:
- We cover 80% of your premium for medical, dental, and vision insurance.
- We offer a 401k match of up to 3% to support your financial future.
Happiness & Well-Being:
Our comprehensive employee benefits and perks program provides:
- A remote-first environment for flexible work.
- Generous paid time off throughout the year.
- Investment in your professional growth and development.
- Opportunities to connect with colleagues both in-person and virtually.
- The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.
Who we are:
EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.
What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.
Who you are:
- (Required) You have 4+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or similar operational roles supporting SaaS organizations.
- (Required) You have a strong understanding of Salesforce architecture, reporting, automation, and customer lifecycle management.
- (Required) You have experience supporting renewal forecasting, customer retention reporting, and recurring revenue operations.
- You have experience with Salesforce CPQ and Conga to support customer renewals, contracts, and quoting processes.
- You have experience implementing or administering Customer Success platforms such as ChurnZero, Gainsight, Totango, Planhat, or similar technologies.
- You are comfortable translating business needs into scalable operational processes and system enhancements.
- You enjoy identifying operational friction and building repeatable solutions that improve customer outcomes.
- You have strong analytical skills and enjoy building dashboards that help leaders make informed decisions.
- You are comfortable partnering across Customer Success, Sales, Finance, Revenue Operations, Marketing, Product, and Engineering.
- You believe strong documentation, governance, and process design are critical to long-term scalability.
- You are curious about emerging GTM and AI technologies and enjoy evaluating new processes that can enhance team productivity.
What you'll do:
- Own the ongoing optimization of EverTrue's Customer Success technology ecosystem through process improvement, automation, and operational excellence.
- Partner with Customer Success Leadership to improve customer lifecycle processes from onboarding through renewal and expansion.
- Support the implementation of ChurnZero by partnering with internal stakeholders and implementation consultants on requirements gathering, configuration, testing, rollout, and user adoption.
- Become the long-term business owner and administrator of ChurnZero following implementation.
- Build and maintain customer health scores, playbooks, lifecycle journeys, alerts, automation, and reporting within ChurnZero.
- Manage renewal forecasting processes, pipeline hygiene, and executive reporting to improve forecast accuracy.
- Support Salesforce administration related to Customer Success processes, renewals, customer lifecycle management, and account health.
- Partner with Revenue Operations to optimize Salesforce, CPQ, and Conga workflows supporting customer renewals and contract management.
- Build dashboards and reporting focused on customer health, retention, churn risk, renewals, expansion opportunities, product adoption, and operational performance.
- Identify workflow inefficiencies and implement scalable process improvements that reduce manual work and improve team productivity.
- Ensure data integrity across Salesforce, ChurnZero, CPQ, Conga, and supporting business systems.
- Document business processes, system configurations, and operational workflows to support long-term scalability and organizational knowledge.
Why You'll Love to Join Our Team:
We offer a comprehensive package designed to support your success, growth, and well-being.
- Compensation and Core Benefits:
- A base salary range of $105K - $115K.
- A 2.5% bonus plan based on company performance.
- We also provide robust benefits to keep you healthy and secure:
- We cover 80% of your premium for medical, dental, and vision insurance.
- We offer a 401k match of up to 3% to support your financial future.
Happiness & Well-Being:
Our comprehensive employee benefits and perks program provides:
- A remote-first environment for flexible work.
- Generous paid time off throughout the year.
- Investment in your professional growth and development.
- Opportunities to connect with colleagues both in-person and virtually.
- The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.
See All 18 Customer Success Director Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Success Director Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Genesys2
- PubMatic2
- Salesforce2
- Franklin Electric2
- Pearson1
Top Industries Hiring
- Technology & Software4
- Manufacturing2
- Media & Entertainment2
- Education1
- Automotive1
What Indiana Employers Look For
The qualifications that appear most often in customer success director jobs across Indiana.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of customer success or account management experience required
- Demonstrated ability to lead and develop customer success teams directly
- Proficiency with CRM platforms such as Salesforce or HubSpot expected
- Proven ability to manage enterprise accounts and drive renewal revenue outcomes
- Experience building customer health frameworks, QBR programs, and escalation processes
Customer Success Director Jobs in Indiana: Frequently Asked Questions
How do you become a customer success director in Indiana?
Customer success director is not a licensed or state-regulated profession in Indiana, so no state board exam or registration is required. Most Indiana employers expect a bachelor's degree in business, communications, marketing, or a related field, combined with several years of progressive experience in customer success or account management. Industry certifications such as the Certified Customer Success Manager credential are valued by Indiana SaaS and technology employers and can strengthen a candidacy at the director level.
Which companies hire customer success directors in Indiana?
Companies currently hiring customer success directors in Indiana include Genesys, PubMatic, and Salesforce, per current listings on Migrate Mate as of July 2026. Indiana's concentration of healthcare technology, insurance, and enterprise software firms creates steady director-level demand across both Indianapolis-headquartered companies and regional offices of national platforms.
Which Indiana cities have the most customer success director jobs?
Indianapolis, Indiana, and Fort Wayne have the most customer success director openings in Indiana. Indianapolis anchors the market as the state's commercial and technology hub, home to major SaaS, insurance, and healthcare employers, while Carmel and Fort Wayne generate additional openings through suburban corporate campuses and regional financial services and manufacturing technology firms that have expanded their customer-facing leadership teams.
Are there remote customer success director jobs in Indiana?
Yes, and more than most fields. Customer success director work is largely relationship-driven and conducted through video calls, email, and digital platforms, making it well-suited to remote arrangements. About 82% of customer success director openings tied to Indiana are remote or hybrid as of July 2026, reflecting broad employer acceptance of distributed leadership at this level. Strategic account reviews, onboarding oversight, and team management are the functions most commonly performed fully remotely.
How can I get hired as a customer success director in Indiana with little or no experience?
The most realistic path is building experience as a customer success manager or senior account manager at an Indiana-based SaaS, insurtech, or healthcare technology company before moving into director-level roles. Large Indiana employers in those sectors often promote internally from individual contributor roles, so starting as a customer success manager or implementation specialist and demonstrating renewal ownership and team mentorship is the most direct route. Earning a Certified Customer Success Manager credential and developing a documented portfolio of retention or expansion outcomes significantly strengthens director-level applications in Indiana's competitive technology hiring market.
Where can I find and apply to customer success director jobs in Indiana?
You can find and apply to customer success director jobs in Indiana on Migrate Mate, which lists current Indiana openings at the director level. Find roles that fit your experience and apply directly to the ones that match.
See All 18 Customer Success Director Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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