Support Analyst Jobs in Indiana
Support Analyst jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Bloomington, where employers like Salesforce, Eli Lilly, and Indiana University Health maintain large IT and operational support teams. Demand runs the full seniority range, from help desk and tier-one technicians to senior application and systems support analysts, with the strongest openings in ERP support, healthcare IT, and cloud platform administration. Indiana's healthcare, life sciences, and financial services sectors are among the most active markets in the Midwest for this role. Find a role that fits below and apply directly.
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Computer World Services, Corp. (CWS) seeks a COOP Site Support Technician / Outage Response Team (ORT) Analyst to provide senior-level, on-site technical support at the USMEPCOM Continuity of Operations (COOP) site in Indianapolis, Indiana, supporting LAN administration, end-user devices, telecommunications, network equipment, backups, system recovery, outage response, and COOP readiness.
Key Tasks & Responsibilities
- Provide dedicated on-site IT support at the USMEPCOM COOP facility within the staggered 0600–1800 CT weekday schedule, and remain available for 24/7/365 support during exercises, activations, or mission-critical incidents.
- Participate in the activation roster; maintain call trees, contact information, escalation paths, and activation instructions; identify a qualified local backup technician; and periodically test roster readiness.
- Provide LAN administration and configure, install, maintain, and troubleshoot switches, routers, circuits, firewalls, storage devices, and related network equipment.
- Support laptops, desktops, thin/zero clients, peripherals, printing, connectivity, and authentication issues for COOP-site users.
- Support landline, VoIP, mobile-device, and circuit services, coordinating telecommunications support with local service providers.
- Monitor local systems and network services; receive, assess, and escalate outage notifications; and provide immediate response during COOP-site incidents.
- Support Severity (SEV) 1 and SEV 2 response by maintaining technical timelines and status, coordinating restoration with technical teams, utilities, carriers, and vendors, implementing approved workarounds, and validating restoration.
- Collect logs, test results, and other evidence for incident reporting and root-cause analysis.
- Maintain and test COOP-site system and configuration backups, perform approved restorations, and document backup integrity results.
- Participate in quarterly COOP exercises (one to three days), coordinate surge personnel, support power-cycle, failover, and recovery activities, and validate network, telecom, endpoint, and application-access capabilities.
- Record exercise events and results, participate in planning and after-action reviews, track corrective actions to resolution, and help maintain a multi-year continuity test and exercise program.
- Support COOP technology refreshes and transitions to centralized hosting, and perform Enhanced Trust Agent duties when trained, authorized, and assigned.
- Maintain site inventories, configurations, network diagrams, rack layouts, circuit records, SOPs, and recovery checklists, and provide COOP readiness information for program reporting.
Education & Experience
Required:
- Associate’s degree in Information Technology or a related field, or equivalent professional experience.
- Minimum of seven (7) years of relevant experience in systems administration, network administration, infrastructure support, COOP/disaster recovery, outage response, or a related discipline.
- Hands-on experience supporting and restoring enterprise networks, systems, end-user devices, and telecommunications, and supporting backups, restoration, or continuity exercises.
- Ability to work on site in Indianapolis, IN, within the staggered 0600–1800 CT weekday schedule, and to report to the COOP site within 60 minutes when on the activation roster.
- Ability to participate in quarterly one- to three-day COOP exercises and to support after-hours, weekend, holiday, surge, or 24/7 emergency coverage.
- Strong written, verbal, customer-service, coordination, and technical problem-solving skills.
Preferred:
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
- Experience supporting federal or DoD COOP environments, including exercises, failover, failback, and backup restoration.
- Experience with Windows or Linux administration, VMware or virtual desktops, and enterprise backup systems.
- Experience working with an Outage Response Team, NOC, Service Desk, or major-incident team using ServiceNow or a comparable ITSM platform.
- Familiarity with DoD PKI or Enhanced Trust Agent responsibilities.
Certifications
- Required: None.
- Preferred: CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), ITIL 4 Foundation, or relevant Microsoft, VMware, Linux, cloud, or continuity certification.
Security Clearance
- Active Secret clearance or higher is required.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Work Environment / Travel:
- On-site in Indianapolis, IN (no telework).
- After-hours, weekend, holiday, surge, and emergency support may be required during exercises, outages, or COOP activation.
Administrative Notes:
Period of Performance: March 1, 2027 – February 28, 2033
Contract Start Date: March 1, 2027
Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services, Corp. (CWS) seeks a COOP Site Support Technician / Outage Response Team (ORT) Analyst to provide senior-level, on-site technical support at the USMEPCOM Continuity of Operations (COOP) site in Indianapolis, Indiana, supporting LAN administration, end-user devices, telecommunications, network equipment, backups, system recovery, outage response, and COOP readiness.
Key Tasks & Responsibilities
- Provide dedicated on-site IT support at the USMEPCOM COOP facility within the staggered 0600–1800 CT weekday schedule, and remain available for 24/7/365 support during exercises, activations, or mission-critical incidents.
- Participate in the activation roster; maintain call trees, contact information, escalation paths, and activation instructions; identify a qualified local backup technician; and periodically test roster readiness.
- Provide LAN administration and configure, install, maintain, and troubleshoot switches, routers, circuits, firewalls, storage devices, and related network equipment.
- Support laptops, desktops, thin/zero clients, peripherals, printing, connectivity, and authentication issues for COOP-site users.
- Support landline, VoIP, mobile-device, and circuit services, coordinating telecommunications support with local service providers.
- Monitor local systems and network services; receive, assess, and escalate outage notifications; and provide immediate response during COOP-site incidents.
- Support Severity (SEV) 1 and SEV 2 response by maintaining technical timelines and status, coordinating restoration with technical teams, utilities, carriers, and vendors, implementing approved workarounds, and validating restoration.
- Collect logs, test results, and other evidence for incident reporting and root-cause analysis.
- Maintain and test COOP-site system and configuration backups, perform approved restorations, and document backup integrity results.
- Participate in quarterly COOP exercises (one to three days), coordinate surge personnel, support power-cycle, failover, and recovery activities, and validate network, telecom, endpoint, and application-access capabilities.
- Record exercise events and results, participate in planning and after-action reviews, track corrective actions to resolution, and help maintain a multi-year continuity test and exercise program.
- Support COOP technology refreshes and transitions to centralized hosting, and perform Enhanced Trust Agent duties when trained, authorized, and assigned.
- Maintain site inventories, configurations, network diagrams, rack layouts, circuit records, SOPs, and recovery checklists, and provide COOP readiness information for program reporting.
Education & Experience
Required:
- Associate’s degree in Information Technology or a related field, or equivalent professional experience.
- Minimum of seven (7) years of relevant experience in systems administration, network administration, infrastructure support, COOP/disaster recovery, outage response, or a related discipline.
- Hands-on experience supporting and restoring enterprise networks, systems, end-user devices, and telecommunications, and supporting backups, restoration, or continuity exercises.
- Ability to work on site in Indianapolis, IN, within the staggered 0600–1800 CT weekday schedule, and to report to the COOP site within 60 minutes when on the activation roster.
- Ability to participate in quarterly one- to three-day COOP exercises and to support after-hours, weekend, holiday, surge, or 24/7 emergency coverage.
- Strong written, verbal, customer-service, coordination, and technical problem-solving skills.
Preferred:
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
- Experience supporting federal or DoD COOP environments, including exercises, failover, failback, and backup restoration.
- Experience with Windows or Linux administration, VMware or virtual desktops, and enterprise backup systems.
- Experience working with an Outage Response Team, NOC, Service Desk, or major-incident team using ServiceNow or a comparable ITSM platform.
- Familiarity with DoD PKI or Enhanced Trust Agent responsibilities.
Certifications
- Required: None.
- Preferred: CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), ITIL 4 Foundation, or relevant Microsoft, VMware, Linux, cloud, or continuity certification.
Security Clearance
- Active Secret clearance or higher is required.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Work Environment / Travel:
- On-site in Indianapolis, IN (no telework).
- After-hours, weekend, holiday, surge, and emergency support may be required during exercises, outages, or COOP activation.
Administrative Notes:
Period of Performance: March 1, 2027 – February 28, 2033
Contract Start Date: March 1, 2027
Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
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Where Indiana roles are concentrated, by current openings.
Support Analyst Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Indiana Employers Look For
The qualifications that appear most often in support analyst jobs across Indiana.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience with ticketing and IT service management platforms such as ServiceNow or Jira
- Proficiency troubleshooting hardware, software, and network connectivity issues in a Windows environment
- Familiarity with ERP or CRM systems, particularly in healthcare or manufacturing contexts
- Strong written and verbal communication skills for end-user documentation and escalation handling
- CompTIA A+, ITIL Foundation, or a vendor-specific certification is preferred by many Indiana employers
Support Analyst Jobs in Indiana: Frequently Asked Questions
How do you become a support analyst in Indiana?
Most Indiana employers hire support analysts who hold an associate or bachelor's degree in information technology, computer science, or a closely related field. No state-issued license is required for this role in Indiana. Candidates who earn vendor-neutral certifications such as CompTIA A+ or ITIL Foundation, or who gain hands-on experience through internships at Indiana's large healthcare systems, universities, or manufacturing firms, are consistently the strongest applicants.
Which companies hire support analysts in Indiana?
Employers hiring support analysts in Indiana right now include Salesforce, MEP Holding, and Hitachi Energy, based on current listings on Migrate Mate as of November 2026. Indiana's concentration of healthcare networks, life sciences companies, and financial institutions means demand for support analysts is spread across both corporate IT departments and managed service providers serving those industries.
Which Indiana cities have the most support analyst jobs?
Indianapolis, Fort Wayne, and Michigan City account for the most support analyst openings in Indiana. Indianapolis drives the largest share because it is home to major healthcare systems, corporate headquarters, and a growing tech sector, while Fort Wayne and Bloomington contribute steady demand through regional hospital networks, manufacturing operations, and Indiana University's administrative and research technology teams.
Are there remote support analyst jobs in Indiana?
Yes, and more than most fields, since support analyst work is largely desk-based and system-driven rather than tied to a physical location. About 0% of support analyst openings tied to Indiana are remote or hybrid as of November 2026, reflecting broad employer acceptance of distributed IT support. Tier-two and tier-three application support roles, as well as ERP and cloud platform positions, tend to offer the most remote flexibility.
How can I get hired as a support analyst in Indiana with little or no experience?
The most realistic entry path is a help desk or desktop support role, which Indiana's large employers consistently use as a pipeline into analyst positions. Indiana University Health, Cummins, and Salesforce's Indianapolis office run structured new-grad and associate programs that hire candidates with a two- or four-year IT degree and no direct work history. Earning a CompTIA A+ or ITIL Foundation certification before applying gives entry-level candidates a measurable edge over other applicants at the same experience level.
Where can I find and apply to support analyst jobs in Indiana?
You can find and apply to support analyst jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Find roles that fit your background and apply directly to the employers posting them.
See All 15 Support Analyst Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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