Support Analyst Jobs in Indiana
Support Analyst jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Bloomington, where employers like Salesforce, Eli Lilly, and Indiana University Health maintain large IT and operational support teams. Demand runs the full seniority range, from help desk and tier-one technicians to senior application and systems support analysts, with the strongest openings in ERP support, healthcare IT, and cloud platform administration. Indiana's healthcare, life sciences, and financial services sectors are among the most active markets in the Midwest for this role. Find a role that fits below and apply directly.
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Showing 5 of 12+ Support Analyst jobs
JOB SUMMARY
The IT Network Analyst I is an entry-level role within the Network Services team, responsible for supporting the deployment, maintenance, and troubleshooting of network infrastructure, whilst delivering first-class customer support to end-users, sites, and operations. This position is ideal for recent graduates looking to enter the network space, building hands-on experience with enterprise networking technologies in a collaborative environment.
The role will focus on a mix of customer support and assisting network engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing network environment. Candidates will gain exposure to LAN/WAN, SASE, wireless networks, network security, and network monitoring tools while developing technical and professional skills. The role also offers cross-functional exposure with IT Infrastructure, Applications, and Operational teams, giving the candidate an opportunity to gain experience in VM’s, cloud, identify, security, SQL, AI, and development environments, whilst developing with peers in other ‘recent graduate’ positions.
JOB RESPONSIBILITIES
Network Support & Operations
- Support end users, sites, and operations, ensuring customer service is a priority
- Assist in the installation, configuration, and maintenance of network equipment (switches, routers, wireless access points), with potential travel in the US region for deployment and troubleshooting exercises.
- Support day-to-day network operations, including monitoring performance, preventive maintenance, and responding to issues.
- Help troubleshoot basic connectivity, hardware, and performance problems under guidance from senior engineers.
- Assist with firewall and network access changes following established procedures.
Project Support
- Support network deployment activities for site implementations and upgrades.
- Assist with gathering requirements and documenting network configurations.
- Participate in implementation activities including setup, testing, and validation of network solutions.
- Help create and maintain documentation for network installations and changes.
Monitoring & Maintenance
- Monitor and help to maintain network systems using standard tools (Zabbix, CATO) and escalate issues as needed.
- Assist with maintaining network documentation, diagrams, and inventory records.
- Help ensure systems align with company standards for security and performance.
Collaboration & Learning
- Work closely with network engineers, IT teams, and external vendors to support project delivery.
- Engage in cross-functional activities with key teams (IT Infrastructure, Applications, Operational Technology)
- Participate in team meetings and contribute to problem-solving discussions.
- Continuously develop technical knowledge through training, certifications, and hands-on experience.
- Learn through exposure; support tickets, meetings, documentation, articles, senior team members, AI.
- Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor
QUALIFICATIONS
Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
-
Foundational understanding of networking concepts such as:
- TCP/IP, DNS, DHCP
- LAN/WAN fundamentals
- Basic wireless networking concepts
- Strong willingness to learn and develop technical skills.
- Basic troubleshooting and analytical skills.
- Strong communication and teamwork skills.
Preferred:
- Internship, lab experience, or academic projects related to networking.
- Entry-level certifications such as CCNA (or in progress).
- Exposure to networking tools or technologies (e.g., Wireshark, UniFi, or similar platforms).
-
Familiarity with basic security concepts and best practices.
PHYSICAL REQUIREMENTS
- Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
- Primarily office-based with occasional lifting of light equipment (up to 15 lbs).
- May require limited travel for site support or training opportunities.
- Occasional off-hours work may be required to support deployments.
- Travel across the US based on progress and ability to support activities on site.
#LI-JP1
JOB SUMMARY
The IT Network Analyst I is an entry-level role within the Network Services team, responsible for supporting the deployment, maintenance, and troubleshooting of network infrastructure, whilst delivering first-class customer support to end-users, sites, and operations. This position is ideal for recent graduates looking to enter the network space, building hands-on experience with enterprise networking technologies in a collaborative environment.
The role will focus on a mix of customer support and assisting network engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing network environment. Candidates will gain exposure to LAN/WAN, SASE, wireless networks, network security, and network monitoring tools while developing technical and professional skills. The role also offers cross-functional exposure with IT Infrastructure, Applications, and Operational teams, giving the candidate an opportunity to gain experience in VM’s, cloud, identify, security, SQL, AI, and development environments, whilst developing with peers in other ‘recent graduate’ positions.
JOB RESPONSIBILITIES
Network Support & Operations
- Support end users, sites, and operations, ensuring customer service is a priority
- Assist in the installation, configuration, and maintenance of network equipment (switches, routers, wireless access points), with potential travel in the US region for deployment and troubleshooting exercises.
- Support day-to-day network operations, including monitoring performance, preventive maintenance, and responding to issues.
- Help troubleshoot basic connectivity, hardware, and performance problems under guidance from senior engineers.
- Assist with firewall and network access changes following established procedures.
Project Support
- Support network deployment activities for site implementations and upgrades.
- Assist with gathering requirements and documenting network configurations.
- Participate in implementation activities including setup, testing, and validation of network solutions.
- Help create and maintain documentation for network installations and changes.
Monitoring & Maintenance
- Monitor and help to maintain network systems using standard tools (Zabbix, CATO) and escalate issues as needed.
- Assist with maintaining network documentation, diagrams, and inventory records.
- Help ensure systems align with company standards for security and performance.
Collaboration & Learning
- Work closely with network engineers, IT teams, and external vendors to support project delivery.
- Engage in cross-functional activities with key teams (IT Infrastructure, Applications, Operational Technology)
- Participate in team meetings and contribute to problem-solving discussions.
- Continuously develop technical knowledge through training, certifications, and hands-on experience.
- Learn through exposure; support tickets, meetings, documentation, articles, senior team members, AI.
- Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor
QUALIFICATIONS
Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
-
Foundational understanding of networking concepts such as:
- TCP/IP, DNS, DHCP
- LAN/WAN fundamentals
- Basic wireless networking concepts
- Strong willingness to learn and develop technical skills.
- Basic troubleshooting and analytical skills.
- Strong communication and teamwork skills.
Preferred:
- Internship, lab experience, or academic projects related to networking.
- Entry-level certifications such as CCNA (or in progress).
- Exposure to networking tools or technologies (e.g., Wireshark, UniFi, or similar platforms).
-
Familiarity with basic security concepts and best practices.
PHYSICAL REQUIREMENTS
- Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
- Primarily office-based with occasional lifting of light equipment (up to 15 lbs).
- May require limited travel for site support or training opportunities.
- Occasional off-hours work may be required to support deployments.
- Travel across the US based on progress and ability to support activities on site.
#LI-JP1
See All 12 Support Analyst Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Support Analyst Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Automotive
- Technology & Software
What Indiana Employers Look For
The qualifications that appear most often in support analyst jobs across Indiana.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience with ticketing and IT service management platforms such as ServiceNow or Jira
- Proficiency troubleshooting hardware, software, and network connectivity issues in a Windows environment
- Familiarity with ERP or CRM systems, particularly in healthcare or manufacturing contexts
- Strong written and verbal communication skills for end-user documentation and escalation handling
- CompTIA A+, ITIL Foundation, or a vendor-specific certification is preferred by many Indiana employers
Support Analyst Jobs in Indiana: Frequently Asked Questions
How do you become a support analyst in Indiana?
Most Indiana employers hire support analysts who hold an associate or bachelor's degree in information technology, computer science, or a closely related field. No state-issued license is required for this role in Indiana. Candidates who earn vendor-neutral certifications such as CompTIA A+ or ITIL Foundation, or who gain hands-on experience through internships at Indiana's large healthcare systems, universities, or manufacturing firms, are consistently the strongest applicants.
Which companies hire support analysts in Indiana?
Employers hiring support analysts in Indiana right now include Dexter Axle, Damien Center, and White Lodging, based on current listings on Migrate Mate as of September 2026. Indiana's concentration of healthcare networks, life sciences companies, and financial institutions means demand for support analysts is spread across both corporate IT departments and managed service providers serving those industries.
Which Indiana cities have the most support analyst jobs?
Indianapolis, Indiana, and Crane account for the most support analyst openings in Indiana. Indianapolis drives the largest share because it is home to major healthcare systems, corporate headquarters, and a growing tech sector, while Fort Wayne and Bloomington contribute steady demand through regional hospital networks, manufacturing operations, and Indiana University's administrative and research technology teams.
Are there remote support analyst jobs in Indiana?
Yes, and more than most fields, since support analyst work is largely desk-based and system-driven rather than tied to a physical location. About 33% of support analyst openings tied to Indiana are remote or hybrid as of September 2026, reflecting broad employer acceptance of distributed IT support. Tier-two and tier-three application support roles, as well as ERP and cloud platform positions, tend to offer the most remote flexibility.
How can I get hired as a support analyst in Indiana with little or no experience?
The most realistic entry path is a help desk or desktop support role, which Indiana's large employers consistently use as a pipeline into analyst positions. Indiana University Health, Cummins, and Salesforce's Indianapolis office run structured new-grad and associate programs that hire candidates with a two- or four-year IT degree and no direct work history. Earning a CompTIA A+ or ITIL Foundation certification before applying gives entry-level candidates a measurable edge over other applicants at the same experience level.
Where can I find and apply to support analyst jobs in Indiana?
You can find and apply to support analyst jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Find roles that fit your background and apply directly to the employers posting them.
See All 12 Support Analyst Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Support Analyst Jobs