Customer Success Professional Jobs in Indiana
Customer Success Professional jobs in Indiana are concentrated in the technology, financial services, and manufacturing software sectors, with demand at every level from entry-level account support to senior customer success managers. Indianapolis is the primary hiring hub, with Carmel and Fort Wayne also generating consistent openings, and established employers like Salesforce, Genesys, and Cummins regularly bring on customer success talent to serve their enterprise and mid-market accounts. The most in-demand specialties in Indiana are SaaS onboarding, enterprise account management, and technical customer success. Find a role that fits below and apply directly.
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Showing 5 of 43+ Customer Success Professional jobs
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization.
What You'll Actually Be Doing
Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.
You're Our Person If...
8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
Proven experience managing large, complex enterprise accounts with multiple stakeholders.
You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms.
Experience with adoption and renewal motions in a multi-product environment.
You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.
Even Better If...
You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate.
You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals.
Experience working on digital transformation or cloud migration initiatives.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization.
What You'll Actually Be Doing
Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.
You're Our Person If...
8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
Proven experience managing large, complex enterprise accounts with multiple stakeholders.
You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms.
Experience with adoption and renewal motions in a multi-product environment.
You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.
Even Better If...
You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate.
You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals.
Experience working on digital transformation or cloud migration initiatives.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.See All 43 Customer Success Professional Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Success Professional Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Success Professional Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Media & Entertainment
- Education
- Automotive
What Indiana Employers Look For
The qualifications that appear most often in customer success professional jobs across Indiana.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer success or account management experience preferred
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills with enterprise client-facing experience
- Ability to analyze customer health metrics and drive measurable retention outcomes
- Familiarity with SaaS product onboarding and renewal processes strongly preferred
Customer Success Professional Jobs in Indiana: Frequently Asked Questions
How do you become a customer success professional in Indiana?
Customer success professional roles in Indiana do not require a state-issued license or exam, so the path centers on education and experience. Most Indiana employers expect a bachelor's degree in business, communications, or a related field. From there, candidates typically move into entry-level account support or implementation specialist roles at technology or financial services companies based in Indianapolis or Carmel before advancing to dedicated customer success positions.
Which companies hire customer success professionals in Indiana?
Companies currently hiring customer success professionals in Indiana include Salesforce, Indiana University, and Genesys, per current listings on Migrate Mate as of July 2026. Indiana's concentration of technology, financial services, and manufacturing software firms means customer success hiring is consistent throughout the year, particularly in and around the Indianapolis metro.
Which Indiana cities have the most customer success professional jobs?
Indianapolis, Indiana, and Fort Wayne lead Indiana for customer success professional openings. Indianapolis drives the largest share because it is home to the state's densest concentration of SaaS companies, insurance carriers, and corporate headquarters, while Carmel and Fort Wayne generate consistent demand from regional technology employers and industrial software firms with substantial enterprise customer bases.
Are there remote customer success professional jobs in Indiana?
Yes, and more than most fields. Customer success work is largely communication and platform-based, making it well suited to remote and hybrid arrangements. About 54% of customer success professional openings tied to Indiana are remote or hybrid as of July 2026, reflecting broad adoption across the sector. The roles most likely to be fully remote are post-onboarding account management and renewal-focused positions, where in-person presence is rarely required.
How can I get hired as a customer success professional in Indiana with little or no experience?
The most realistic entry path is landing a customer support or implementation associate role and transitioning into customer success after demonstrating retention and relationship skills. Indiana technology employers in Indianapolis and Carmel, including SaaS and insurtech firms, regularly hire associates from adjacent roles like technical support specialist, inside sales representative, or account coordinator. Earning a vendor-recognized credential such as a Salesforce Administrator certification or a Gainsight certification gives candidates a measurable edge when competing for first customer success titles.
Where can I find and apply to customer success professional jobs in Indiana?
You can find and apply to customer success professional jobs in Indiana on Migrate Mate, which lists current Indiana openings. Search the listings, find roles that fit your background and target location, and apply directly to the ones that match.
See All 43 Customer Success Professional Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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