Customer Success Agent Jobs in Indiana
Customer Success Agent jobs in Indiana are consistently active, with strong demand inside the state's technology, healthcare services, financial services, and logistics sectors at experience levels from entry-level through senior and team-lead positions. Indianapolis anchors most of the hiring, followed by Fort Wayne and Carmel, where established employers such as Salesforce, Anthem, and Cummins maintain significant Indiana operations and ongoing customer success teams. The most in-demand specialties include SaaS onboarding support, healthcare account management, and enterprise retention. See the openings below and apply to the ones that match your experience.
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Job no: 495129
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Academic Advising/Academic Support
Job Title: Student Success Coordinator
Reporting Relationship: Director of Academic Services
Unit: Wesley Seminary
Department: Student Success & Engagement - Wesley Seminary
Campus Location: Wesley Seminary, Marion, IN
Summary of Position: The individual in this role acts as a shepherd for Wesley Seminary students. It is expected that the position will proactively reach out to students to ascertain their academic, physical, financial, emotional, and spiritual health and how these forms of health are influencing their ability to succeed at Wesley Seminary. This position will then work with the various seminary and university departments to support the student when these areas negatively affect the student’s ability to succeed. Additionally, this position serves students as they navigate their academic journey including all registration changes.
Duties and Responsibilities
- Registration:
- Advise students regarding scheduling changes – understand drop/add, registration, billing, refund policies
- Schedule plan and register students for course load, process any registration changes
- Process permanent withdrawals/suspensions/administrative withdrawals including utilizing the withdrawal processor, ending of cluster, ending of advisor, and notification in Student Remarks
-
Process Leave of Absence (LOA) requests
-
Graduation:
- Monitor, update, change anticipated graduation date as registration changes occur in order to identify potential graduates for each conferral
- Use outreach time table to communicate to students about upcoming graduation date, registering for graduation, ordering cap and gown
-
Certify for graduation
-
Engagement:
- Regulate and enforce Seminary Engagement Policy with all students via IT developed engagement report and communication with professors
- Communicate with students regarding lack of engagement
- Administratively withdraw students who have violated engagement policy
-
Track administrative withdrawals for repeat offenders
-
Additional Duties
- Any other duties as assigned, requested, or needed
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Bachelor’s degree required
- Master’s degree preferred
Experience
- Minimum of three (3) years of experience in office settings preferred
Required Skills
- Superior oral and written communication skills in English
- Excellent computer skills with working experience in a variety of applications, especially Word and Excel
- Ability to relate and interact well with pastors, ministerial students, Seminary faculty/staff, and IWU community
- Excellent organizational skills
- Ability to maintain confidentiality and compliance with FERPA laws
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 09 Jul 2026 US Eastern Daylight Time
Applications close: 09 Aug 2026 US Eastern Daylight Time
Job no: 495129
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Academic Advising/Academic Support
Job Title: Student Success Coordinator
Reporting Relationship: Director of Academic Services
Unit: Wesley Seminary
Department: Student Success & Engagement - Wesley Seminary
Campus Location: Wesley Seminary, Marion, IN
Summary of Position: The individual in this role acts as a shepherd for Wesley Seminary students. It is expected that the position will proactively reach out to students to ascertain their academic, physical, financial, emotional, and spiritual health and how these forms of health are influencing their ability to succeed at Wesley Seminary. This position will then work with the various seminary and university departments to support the student when these areas negatively affect the student’s ability to succeed. Additionally, this position serves students as they navigate their academic journey including all registration changes.
Duties and Responsibilities
- Registration:
- Advise students regarding scheduling changes – understand drop/add, registration, billing, refund policies
- Schedule plan and register students for course load, process any registration changes
- Process permanent withdrawals/suspensions/administrative withdrawals including utilizing the withdrawal processor, ending of cluster, ending of advisor, and notification in Student Remarks
-
Process Leave of Absence (LOA) requests
-
Graduation:
- Monitor, update, change anticipated graduation date as registration changes occur in order to identify potential graduates for each conferral
- Use outreach time table to communicate to students about upcoming graduation date, registering for graduation, ordering cap and gown
-
Certify for graduation
-
Engagement:
- Regulate and enforce Seminary Engagement Policy with all students via IT developed engagement report and communication with professors
- Communicate with students regarding lack of engagement
- Administratively withdraw students who have violated engagement policy
-
Track administrative withdrawals for repeat offenders
-
Additional Duties
- Any other duties as assigned, requested, or needed
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Bachelor’s degree required
- Master’s degree preferred
Experience
- Minimum of three (3) years of experience in office settings preferred
Required Skills
- Superior oral and written communication skills in English
- Excellent computer skills with working experience in a variety of applications, especially Word and Excel
- Ability to relate and interact well with pastors, ministerial students, Seminary faculty/staff, and IWU community
- Excellent organizational skills
- Ability to maintain confidentiality and compliance with FERPA laws
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 09 Jul 2026 US Eastern Daylight Time
Applications close: 09 Aug 2026 US Eastern Daylight Time
See All 44 Customer Success Agent Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Customer Success Agent JobsCustomer Success Agent Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Success Agent Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Salesforce10
- Indiana University4
- Genesys2
- PubMatic2
- CEVA Logistics2
Top Industries Hiring
- Technology & Software
- Education
- Manufacturing
- Media & Entertainment
- Automotive
What Indiana Employers Look For
The qualifications that appear most often in customer success agent jobs across Indiana.
- Bachelor's degree in business, communications, or a related field preferred by most Indiana employers
- One or more years of customer-facing account management or support experience required
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for managing client relationships remotely and in person
- Ability to analyze customer usage data and translate findings into actionable retention strategies
- Familiarity with ticketing and project management tools such as Zendesk, Jira, or Asana
Customer Success Agent Jobs in Indiana: Frequently Asked Questions
How do you become a customer success agent in Indiana?
Customer success agent roles in Indiana require no state-issued license or registration, so the path runs through education and experience. Most Indiana employers expect at minimum a bachelor's degree in business, communications, or a related field, though strong candidates from adjacent fields such as sales, support, or account coordination are regularly hired. Building proficiency in CRM platforms and completing any vendor certifications, such as Salesforce's free Trailhead credentials, meaningfully strengthens an application.
Which companies hire customer success agents in Indiana?
Companies currently hiring customer success agents in Indiana include Salesforce, Indiana University, and Genesys, per current listings on Migrate Mate as of July 2026. Indiana's concentration of insurance carriers, SaaS firms, and large logistics companies means steady and varied openings rather than hiring confined to a single sector.
Which Indiana cities have the most customer success agent jobs?
Indianapolis, Fort Wayne, and Indiana hold the most customer success agent openings in Indiana. Indianapolis generates the largest share because it is home to the state's heaviest concentration of technology firms, insurance headquarters, and healthcare enterprises, while Fort Wayne and Carmel draw consistent demand from regional logistics operations and mid-market software companies anchored in those corridors.
Are there remote customer success agent jobs in Indiana?
Yes, and more than most fields. About 48% of customer success agent openings tied to Indiana are remote or hybrid as of July 2026, reflecting how naturally the role's core work, including onboarding calls, renewal conversations, and account check-ins, translates to distributed teams. The most fully remote positions tend to sit inside SaaS and insurtech companies that operate nationally from their Indiana headquarters.
How can I get hired as a customer success agent in Indiana with little or no experience?
The most realistic entry point is a customer support or inside sales role at one of Indiana's large insurance carriers or SaaS companies, which regularly promote into customer success from those positions. Anthem, for example, runs associate account management programs, and Indianapolis-based technology firms frequently post coordinator-level customer success roles specifically designed for candidates with no direct CS experience. Completing a recognized CRM certification such as Salesforce's Trailhead modules before applying gives candidates a measurable advantage over other applicants without prior CS titles.
Where can I find and apply to customer success agent jobs in Indiana?
You can find and apply to customer success agent jobs in Indiana on Migrate Mate, which lists current Indiana openings updated in real time. Search the listings to find roles that match your experience level, industry preference, and preferred location or remote arrangement, then apply directly to the ones that fit.
See All 44 Customer Success Agent Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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