Customer Experience Manager Jobs in Indiana
Customer Experience Manager jobs in Indiana are in steady demand, concentrated in retail, financial services, healthcare administration, and logistics, with openings at every level from team lead to director. Indianapolis is the dominant hiring market, followed by Fort Wayne and Evansville, where employers like Salesforce, Eli Lilly, and Anthem have established operations that regularly need customer experience talent. The most in-demand specialties are digital customer journey strategy, voice-of-customer program management, and CX operations within contact center environments. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Experience Manager jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 9 Customer Experience Manager Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Experience Manager Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Five Below4
- Michaels2
- Marshalls1
- Birge & Held1
- PHP Distribution1P
Top Industries Hiring
- Retail3
What Indiana Employers Look For
The qualifications that appear most often in customer experience manager jobs across Indiana.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience teams or CX programs
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience designing and interpreting customer satisfaction surveys and NPS reporting
- Ability to lead cross-functional teams across service, operations, and product groups
- Familiarity with contact center platforms and digital customer engagement tools
Customer Experience Manager Jobs in Indiana: Frequently Asked Questions
How do you become a customer experience manager in Indiana?
Customer experience management in Indiana has no state-issued license or mandatory certification, so the path centers on education and demonstrated results. Most Indiana employers expect a bachelor's degree in business, marketing, or communications, followed by progressive experience in customer service or operations roles. Earning a widely recognized credential such as the Certified Customer Experience Professional designation strengthens applications at larger Indiana employers in healthcare, finance, and retail.
Which companies hire customer experience managers in Indiana?
Companies currently hiring customer experience managers in Indiana include Five Below, Michaels, and Marshalls, per current listings on Migrate Mate as of July 2026. Indiana's mix of insurance, healthcare, fintech, and national retail headquarters in the Indianapolis metro makes it a consistent market for CX hiring year-round.
Which Indiana cities have the most customer experience manager jobs?
Evansville, Valparaiso, and Goshen have the most customer experience manager openings in Indiana. Indianapolis dominates because it is home to major insurance carriers, healthcare systems, and technology employers that run large customer-facing operations, while Fort Wayne and Evansville generate openings through regional financial institutions, manufacturers with customer service divisions, and growing logistics operations.
Are there remote customer experience manager jobs in Indiana?
Yes, and more than most fields, since CX management is largely analytical and communication-based work that translates well to remote settings. About 0% of customer experience manager openings tied to Indiana are remote or hybrid as of July 2026, reflecting broad employer comfort with distributed teams. Roles focused on digital customer journey strategy, voice-of-customer analytics, and CX program oversight tend to appear remotely most often.
How can I get hired as a customer experience manager in Indiana with little or no experience?
The most realistic entry point is moving from a frontline customer service or account management role into a CX analyst or CX coordinator position at a mid-size Indiana employer. Indianapolis-based insurers, health systems like Indiana University Health, and regional banks regularly promote internally or hire coordinators who demonstrate initiative on process improvement. Building a portfolio of customer feedback projects, completing a recognized CX certification, and targeting coordinator titles at Indiana contact centers positions candidates well for a first manager role.
Where can I find and apply to customer experience manager jobs in Indiana?
You can find and apply to customer experience manager jobs in Indiana on Migrate Mate, which lists current Indiana openings from employers across the state. Search the listings for roles that match your experience and industry focus, then apply directly to the ones that fit.
See All 9 Customer Experience Manager Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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