Customer Experience Manager Jobs in Indiana
Customer Experience Manager jobs in Indiana are in steady demand, concentrated in retail, financial services, healthcare administration, and logistics, with openings at every level from team lead to director. Indianapolis is the dominant hiring market, followed by Fort Wayne and Evansville, where employers like Salesforce, Eli Lilly, and Anthem have established operations that regularly need customer experience talent. The most in-demand specialties are digital customer journey strategy, voice-of-customer program management, and CX operations within contact center environments. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 21+ Customer Experience Manager jobs
Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Other duties as assigned.
Basic Qualifications:
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills. Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Workplace Type:
OfficeOur Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Other duties as assigned.
Basic Qualifications:
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills. Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Workplace Type:
OfficeOur Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
See All 21 Customer Experience Manager Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Experience Manager Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
What Indiana Employers Look For
The qualifications that appear most often in customer experience manager jobs across Indiana.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience teams or CX programs
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience designing and interpreting customer satisfaction surveys and NPS reporting
- Ability to lead cross-functional teams across service, operations, and product groups
- Familiarity with contact center platforms and digital customer engagement tools
Customer Experience Manager Jobs in Indiana: Frequently Asked Questions
How do you become a customer experience manager in Indiana?
Customer experience management in Indiana has no state-issued license or mandatory certification, so the path centers on education and demonstrated results. Most Indiana employers expect a bachelor's degree in business, marketing, or communications, followed by progressive experience in customer service or operations roles. Earning a widely recognized credential such as the Certified Customer Experience Professional designation strengthens applications at larger Indiana employers in healthcare, finance, and retail.
Which companies hire customer experience managers in Indiana?
Companies currently hiring customer experience managers in Indiana include Huntington Bank, Tesla, and Macy's, per current listings on Migrate Mate as of November 2026. Indiana's mix of insurance, healthcare, fintech, and national retail headquarters in the Indianapolis metro makes it a consistent market for CX hiring year-round.
Which Indiana cities have the most customer experience manager jobs?
Indianapolis, Fort Wayne, and Carmel have the most customer experience manager openings in Indiana. Indianapolis dominates because it is home to major insurance carriers, healthcare systems, and technology employers that run large customer-facing operations, while Fort Wayne and Evansville generate openings through regional financial institutions, manufacturers with customer service divisions, and growing logistics operations.
Are there remote customer experience manager jobs in Indiana?
Yes, and more than most fields, since CX management is largely analytical and communication-based work that translates well to remote settings. About 67% of customer experience manager openings tied to Indiana are remote or hybrid as of November 2026, reflecting broad employer comfort with distributed teams. Roles focused on digital customer journey strategy, voice-of-customer analytics, and CX program oversight tend to appear remotely most often.
How can I get hired as a customer experience manager in Indiana with little or no experience?
The most realistic entry point is moving from a frontline customer service or account management role into a CX analyst or CX coordinator position at a mid-size Indiana employer. Indianapolis-based insurers, health systems like Indiana University Health, and regional banks regularly promote internally or hire coordinators who demonstrate initiative on process improvement. Building a portfolio of customer feedback projects, completing a recognized CX certification, and targeting coordinator titles at Indiana contact centers positions candidates well for a first manager role.
Where can I find and apply to customer experience manager jobs in Indiana?
You can find and apply to customer experience manager jobs in Indiana on Migrate Mate, which lists current Indiana openings from employers across the state. Search the listings for roles that match your experience and industry focus, then apply directly to the ones that fit.
See All 21 Customer Experience Manager Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Jobs