Customer Experience Manager Jobs in Wisconsin
Customer Experience Manager jobs in Wisconsin are in active demand, with hiring concentrated in retail, financial services, healthcare, and manufacturing sectors at levels from team lead to director. Milwaukee, Madison, and Green Bay account for the largest share of openings, with well-known employers like Kohl's, American Family Insurance, and Kohler Company consistently filling customer experience manager roles. The most sought-after specializations in Wisconsin are customer success operations, omnichannel experience strategy, and voice-of-customer program management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 23+ Customer Experience Manager jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 23 Customer Experience Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Experience Manager Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Retail
What Wisconsin Employers Look For
The qualifications that appear most often in customer experience manager jobs across Wisconsin.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience managing customer experience or service teams
- Demonstrated ability to analyze customer feedback data and drive measurable improvements
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Strong cross-functional collaboration skills with sales, marketing, and operations teams
- Experience building and reporting on key customer satisfaction metrics including NPS and CSAT
Customer Experience Manager Jobs in Wisconsin: Frequently Asked Questions
How do you become a customer experience manager in Wisconsin?
There is no state-issued license required to work as a customer experience manager in Wisconsin. Most employers hire candidates with a bachelor's degree in business, communications, marketing, or a related discipline, combined with several years in customer service or account management roles. Certifications such as the Certified Customer Experience Professional designation strengthen your candidacy. Wisconsin employers, particularly in financial services and retail, often promote internally from customer service representative or operations coordinator positions.
Which companies hire customer experience managers in Wisconsin?
Wisconsin customer experience manager roles are posted by Generac Power Systems, Five Below, and Winland Foods and others right now, based on current listings on Migrate Mate as of August 2026. Wisconsin's mix of major retail headquarters, regional insurance carriers, and large healthcare networks creates consistent, year-round demand for customer experience managers across the state.
Which Wisconsin cities have the most customer experience manager jobs?
Milwaukee, De Pere, and Appleton have the most customer experience manager openings in Wisconsin. Milwaukee leads because it is home to major corporate headquarters in retail, financial services, and healthcare, while Madison's concentration of technology firms and state government agencies drives steady demand, and Green Bay's manufacturing and insurance employers round out the distribution with reliable mid-market hiring.
Are there remote customer experience manager jobs in Wisconsin?
Yes, and more than most fields. About 57% of customer experience manager openings tied to Wisconsin are remote or hybrid as of August 2026, reflecting how much of the role centers on digital platforms, CRM systems, and virtual team coordination rather than in-person service delivery. Strategy, analytics, and program management functions within the role are the most consistently offered in remote or hybrid arrangements.
How can I get hired as a customer experience manager in Wisconsin with little or no experience?
The most realistic entry path is moving up from a customer service representative or client success coordinator role at a Wisconsin employer. Companies like Kohl's, Northwestern Mutual, and Advocate Aurora Health run structured development programs that prepare associates for management tracks. Building a portfolio of process improvements, earning a customer experience certification, and taking on team lead responsibilities in a current role are the credentials Wisconsin hiring managers most consistently reward at the entry level.
Where can I find and apply to customer experience manager jobs in Wisconsin?
You can find and apply to customer experience manager jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings. Search for roles that fit your background, review the listings that match your experience level and preferred location, and apply directly to the ones that are the right fit.
See All 23 Customer Experience Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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