Customer Experience Manager Jobs in Wisconsin
Customer Experience Manager jobs in Wisconsin are in active demand, with hiring concentrated in retail, financial services, healthcare, and manufacturing sectors at levels from team lead to director. Milwaukee, Madison, and Green Bay account for the largest share of openings, with well-known employers like Kohl's, American Family Insurance, and Kohler Company consistently filling customer experience manager roles. The most sought-after specializations in Wisconsin are customer success operations, omnichannel experience strategy, and voice-of-customer program management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 40+ Customer Experience Manager jobs
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
This is a full time weekend shift role working Friday to Monday. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule. This role is Remote but must sit in within driving distance of Pewaukee Wisconsin.
The training schedule is Monday-Friday First shift.
Major Responsibilities
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned and the following:
- Flexible to work overtime hours to meet customer & business need
- Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Preferred Job Requirements
Work Experience
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
This is a full time weekend shift role working Friday to Monday. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule. This role is Remote but must sit in within driving distance of Pewaukee Wisconsin.
The training schedule is Monday-Friday First shift.
Major Responsibilities
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned and the following:
- Flexible to work overtime hours to meet customer & business need
- Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Preferred Job Requirements
Work Experience
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
See All 40 Customer Experience Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Experience Manager Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in customer experience manager jobs across Wisconsin.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience managing customer experience or service teams
- Demonstrated ability to analyze customer feedback data and drive measurable improvements
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Strong cross-functional collaboration skills with sales, marketing, and operations teams
- Experience building and reporting on key customer satisfaction metrics including NPS and CSAT
Customer Experience Manager Jobs in Wisconsin: Frequently Asked Questions
How do you become a customer experience manager in Wisconsin?
There is no state-issued license required to work as a customer experience manager in Wisconsin. Most employers hire candidates with a bachelor's degree in business, communications, marketing, or a related discipline, combined with several years in customer service or account management roles. Certifications such as the Certified Customer Experience Professional designation strengthen your candidacy. Wisconsin employers, particularly in financial services and retail, often promote internally from customer service representative or operations coordinator positions.
Which companies hire customer experience managers in Wisconsin?
Wisconsin customer experience manager roles are posted by NORD DRIVESYSTEMS, Cottonwood Residential, and Werner Electric Supply and others right now, based on current listings on Migrate Mate as of November 2026. Wisconsin's mix of major retail headquarters, regional insurance carriers, and large healthcare networks creates consistent, year-round demand for customer experience managers across the state.
Which Wisconsin cities have the most customer experience manager jobs?
Green Bay, Madison, and Waunakee have the most customer experience manager openings in Wisconsin. Milwaukee leads because it is home to major corporate headquarters in retail, financial services, and healthcare, while Madison's concentration of technology firms and state government agencies drives steady demand, and Green Bay's manufacturing and insurance employers round out the distribution with reliable mid-market hiring.
Are there remote customer experience manager jobs in Wisconsin?
Yes, and more than most fields. About 73% of customer experience manager openings tied to Wisconsin are remote or hybrid as of November 2026, reflecting how much of the role centers on digital platforms, CRM systems, and virtual team coordination rather than in-person service delivery. Strategy, analytics, and program management functions within the role are the most consistently offered in remote or hybrid arrangements.
How can I get hired as a customer experience manager in Wisconsin with little or no experience?
The most realistic entry path is moving up from a customer service representative or client success coordinator role at a Wisconsin employer. Companies like Kohl's, Northwestern Mutual, and Advocate Aurora Health run structured development programs that prepare associates for management tracks. Building a portfolio of process improvements, earning a customer experience certification, and taking on team lead responsibilities in a current role are the credentials Wisconsin hiring managers most consistently reward at the entry level.
Where can I find and apply to customer experience manager jobs in Wisconsin?
You can find and apply to customer experience manager jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings. Search for roles that fit your background, review the listings that match your experience level and preferred location, and apply directly to the ones that are the right fit.
See All 40 Customer Experience Manager Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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