Customer Success Director Jobs in Wisconsin
Customer Success Director jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where companies like Fiserv, Epic Systems, and Advocate Aurora Health maintain large enterprise operations that demand senior customer success leadership. The most in-demand specialties in Wisconsin are SaaS platform adoption, healthcare technology account management, and financial services client retention. These roles sit at the intersection of relationship management and revenue growth, drawing candidates from both consulting and enterprise sales backgrounds. See the openings below and apply to the ones that match your experience.
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Showing 5 of 9+ Customer Success Director jobs
Responsibilities:
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate-level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products/services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service/product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
Skills:
- Enhanced Communication: Improved verbal and written communication capabilities.
- Intermediate Problem-Solving: Ability to tackle a wider range of issues.
- Analytical Skills: Basic analytical skills to track and interpret customer data.
- Technical-Technical Proficiency: Stronger understanding of products/services.
- Advanced CRM: More proficient use of CRM tools for streamlined customer management.
- Customer Focus: Deepened empathy and focus on customer needs.
- Collaboration: Enhanced team collaboration and coordination.
- Feedback Implementation: Ability to implement customer feedback effectively.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
Compensation:
$34,300.00 - $57,400.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Responsibilities:
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate-level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products/services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service/product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
Skills:
- Enhanced Communication: Improved verbal and written communication capabilities.
- Intermediate Problem-Solving: Ability to tackle a wider range of issues.
- Analytical Skills: Basic analytical skills to track and interpret customer data.
- Technical-Technical Proficiency: Stronger understanding of products/services.
- Advanced CRM: More proficient use of CRM tools for streamlined customer management.
- Customer Focus: Deepened empathy and focus on customer needs.
- Collaboration: Enhanced team collaboration and coordination.
- Feedback Implementation: Ability to implement customer feedback effectively.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
Compensation:
$34,300.00 - $57,400.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
See All 9 Customer Success Director Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Success Director Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in customer success director jobs across Wisconsin.
- Seven or more years of customer success or account management experience in B2B environments
- Demonstrated ability to lead and develop a team of customer success managers
- Experience managing enterprise-level accounts with complex, multi-stakeholder relationships
- Proficiency with CRM platforms such as Salesforce or Gainsight for customer health tracking
- Bachelor's degree in business, communications, or a related field from an accredited institution
- Strong background in renewals, upsell strategy, and net revenue retention metrics
Customer Success Director Jobs in Wisconsin: Frequently Asked Questions
How do you become a customer success director in Wisconsin?
There is no state-issued license or certification required to work as a customer success director in Wisconsin. Most candidates follow a path from individual contributor customer success roles through team lead or manager positions before reaching director level. Wisconsin employers, particularly in SaaS and healthcare technology, expect a bachelor's degree plus progressive account management experience. Earning a certification from the Customer Success Association or similar body strengthens a candidacy, especially at companies like Epic Systems in Verona.
Which companies hire customer success directors in Wisconsin?
Companies currently hiring customer success directors in Wisconsin include PESI, Skyward, and ServiceNow, per current listings on Migrate Mate as of September 2026. Wisconsin's deep concentration of healthcare IT, financial technology, and insurance firms means ongoing demand for customer success leadership that can manage complex enterprise relationships.
Which Wisconsin cities have the most customer success director jobs?
Mequon, Monona, and Verona lead Wisconsin in customer success director openings. Milwaukee anchors the market through its concentration of financial services and insurance headquarters, Madison draws heavily from the healthcare technology sector anchored by Epic Systems in nearby Verona, and Green Bay adds volume through its manufacturing and logistics firms that have invested in enterprise software platforms requiring dedicated customer success oversight.
Are there remote customer success director jobs in Wisconsin?
Yes, and more than most fields. Customer success director work is fundamentally relationship- and communication-driven, making it well suited to remote and hybrid arrangements. About 50% of customer success director openings tied to Wisconsin are remote or hybrid as of September 2026, reflecting the desk-based and digital nature of the role. Strategic account reviews, onboarding oversight, and team management are the functions most commonly performed fully remotely.
How can I get hired as a customer success director in Wisconsin with little or no experience?
The most realistic entry path is moving into a customer success manager or senior CSM role first, then building toward director. In Wisconsin, companies like Fiserv and Epic Systems hire customer-facing professionals from adjacent roles such as implementation consultant, account executive, or technical support lead. Building expertise in a platform like Gainsight and completing a recognized customer success certification positions you for internal promotion. Networking through the Milwaukee or Madison technology communities accelerates visibility with hiring managers at Wisconsin's mid-market and enterprise employers.
Where can I find and apply to customer success director jobs in Wisconsin?
You can find and apply to customer success director jobs in Wisconsin on Migrate Mate, which lists current openings from Wisconsin employers. Search for roles that match your industry background, seniority level, and preferred location or remote arrangement, then apply directly to the ones that fit.
See All 9 Customer Success Director Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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