Customer Success Director Jobs in Florida
Customer Success Director jobs in Florida are highly active, concentrated in SaaS, financial technology, healthcare technology, and enterprise software sectors, with openings at every level from emerging team leads through senior vice president. The heaviest hiring is in Miami, Tampa, and Orlando, where companies like Salesforce, Chewy, and Roper Technologies maintain substantial Florida operations. Renewals management, enterprise account growth, and customer lifecycle strategy are the most in-demand specialties across the state. Find a role that fits below and apply directly.
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Showing 5 of 63+ Customer Success Director jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Director Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Director Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer success director jobs across Florida.
- Bachelor's degree in business, marketing, or a related field required
- Five or more years of customer success or account management experience expected
- Demonstrated ability to manage enterprise-level client portfolios and retention metrics
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Experience leading and developing a customer success team of three or more
- Familiarity with SaaS subscription models and renewal forecasting processes valued
Customer Success Director Jobs in Florida: Frequently Asked Questions
How do you become a customer success director in Florida?
Customer success director roles in Florida require no state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, combined with several years of progressive experience in customer success, account management, or client services. Florida's large SaaS and fintech sectors reward candidates who hold industry credentials such as the Certified Customer Success Manager designation, and prior experience at Florida-based technology or healthcare technology companies is frequently cited as a competitive advantage.
Which companies hire customer success directors in Florida?
Employers hiring customer success directors in Florida right now include Worth AI, Compass, and Rippling, based on current listings on Migrate Mate as of November 2026. Florida's concentration of SaaS headquarters, healthcare technology firms, and financial services companies means demand for this role is distributed broadly rather than centered in a single industry.
Which Florida cities have the most customer success director jobs?
Miami, Orlando, and Tampa have the most customer success director openings in Florida. Miami drives volume through its fintech and international business headquarters, Tampa anchors healthcare technology and insurance sector hiring, and Orlando's growing enterprise software and hospitality technology companies account for a meaningful share of openings outside the major coastal metros.
Are there remote customer success director jobs in Florida?
Yes, and more than most fields. About 77% of customer success director openings tied to Florida are remote or hybrid as of November 2026, reflecting how much of the role centers on video calls, CRM platforms, and digital communication rather than on-site presence. Strategic account reviews and onboarding work are the portions most commonly handled remotely across Florida-based teams.
How can I get hired as a customer success director in Florida with little or no experience?
The most realistic entry path is moving into a customer success manager or senior customer success manager role first, then building toward the director level. Florida's large SaaS and healthcare technology employers regularly hire into associate customer success roles that do not require prior director experience. Companies such as those headquartered in the Tampa Bay technology corridor and Miami's fintech district often promote from within. Earning the Certified Customer Success Manager credential and developing proficiency in Salesforce or a comparable CRM substantially strengthens a candidate's profile for promotion.
Where can I find and apply to customer success director jobs in Florida?
You can find and apply to customer success director jobs in Florida on Migrate Mate, which lists current Florida openings across industries and metro areas. Search the listings to find roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 63 Customer Success Director Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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