Customer Success Director Jobs in Florida
Customer Success Director jobs in Florida are highly active, concentrated in SaaS, financial technology, healthcare technology, and enterprise software sectors, with openings at every level from emerging team leads through senior vice president. The heaviest hiring is in Miami, Tampa, and Orlando, where companies like Salesforce, Chewy, and Roper Technologies maintain substantial Florida operations. Renewals management, enterprise account growth, and customer lifecycle strategy are the most in-demand specialties across the state. Find a role that fits below and apply directly.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location St. Petersburg, FL (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 69 Customer Success Director Jobs in Florida
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Find JobsCustomer Success Director Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Director Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Education
- Manufacturing
- Consumer Goods
What Florida Employers Look For
The qualifications that appear most often in customer success director jobs across Florida.
- Bachelor's degree in business, marketing, or a related field required
- Five or more years of customer success or account management experience expected
- Demonstrated ability to manage enterprise-level client portfolios and retention metrics
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Experience leading and developing a customer success team of three or more
- Familiarity with SaaS subscription models and renewal forecasting processes valued
Customer Success Director Jobs in Florida: Frequently Asked Questions
How do you become a customer success director in Florida?
Customer success director roles in Florida require no state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, combined with several years of progressive experience in customer success, account management, or client services. Florida's large SaaS and fintech sectors reward candidates who hold industry credentials such as the Certified Customer Success Manager designation, and prior experience at Florida-based technology or healthcare technology companies is frequently cited as a competitive advantage.
Which companies hire customer success directors in Florida?
Employers hiring customer success directors in Florida right now include Cox Communications, AJAIA, and Eltropy, based on current listings on Migrate Mate as of August 2026. Florida's concentration of SaaS headquarters, healthcare technology firms, and financial services companies means demand for this role is distributed broadly rather than centered in a single industry.
Which Florida cities have the most customer success director jobs?
Tampa, Miami, and Orlando have the most customer success director openings in Florida. Miami drives volume through its fintech and international business headquarters, Tampa anchors healthcare technology and insurance sector hiring, and Orlando's growing enterprise software and hospitality technology companies account for a meaningful share of openings outside the major coastal metros.
Are there remote customer success director jobs in Florida?
Yes, and more than most fields. About 69% of customer success director openings tied to Florida are remote or hybrid as of August 2026, reflecting how much of the role centers on video calls, CRM platforms, and digital communication rather than on-site presence. Strategic account reviews and onboarding work are the portions most commonly handled remotely across Florida-based teams.
How can I get hired as a customer success director in Florida with little or no experience?
The most realistic entry path is moving into a customer success manager or senior customer success manager role first, then building toward the director level. Florida's large SaaS and healthcare technology employers regularly hire into associate customer success roles that do not require prior director experience. Companies such as those headquartered in the Tampa Bay technology corridor and Miami's fintech district often promote from within. Earning the Certified Customer Success Manager credential and developing proficiency in Salesforce or a comparable CRM substantially strengthens a candidate's profile for promotion.
Where can I find and apply to customer success director jobs in Florida?
You can find and apply to customer success director jobs in Florida on Migrate Mate, which lists current Florida openings across industries and metro areas. Search the listings to find roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 69 Customer Success Director Jobs in Florida
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