Customer Success Director Jobs in New Jersey
Customer Success Director jobs in New Jersey are consistently active, with strong demand concentrated in enterprise software, pharmaceuticals, financial services, and logistics technology across the state's dense corridor of corporate headquarters. The biggest hiring metros are Newark, Jersey City, and Princeton, where firms like Johnson & Johnson, Cognizant, and Conduent maintain significant operations and regularly seek customer success directors at both mid-level and senior leadership tiers. The most in-demand specialties include enterprise SaaS account management, post-sale retention strategy, and customer lifecycle operations. Find a role that fits below and apply directly.
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Showing 5 of 33+ Customer Success Director jobs
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
What You’ll Deliver
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership Share customer success stories and insights that inform Sales, Product, and Marketing priorities
What You’ll Bring
Must-Haves:
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients Highly adaptable with quick, inquisitive thinking in a fast-changing environment
We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Pay Transparency for New Jersey & Illinois Applicants
The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements .
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency. These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 33 Customer Success Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Director Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success director jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of customer success or account management experience
- Proven ability to manage enterprise accounts and reduce customer churn
- Experience with CRM platforms such as Salesforce or Gainsight
- Strong cross-functional collaboration skills with product and sales teams
- Familiarity with SaaS metrics including NPS, ARR, and retention rates
Customer Success Director Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success director in New Jersey?
The customer success director role in New Jersey requires no state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, combined with several years of progressive account management or customer success experience. New Jersey's concentration of enterprise software, pharma, and financial services companies means candidates who build experience in B2B SaaS environments or regulated industries gain a clear advantage when competing for director-level openings in the state.
Which companies hire customer success directors in New Jersey?
Employers hiring customer success directors in New Jersey right now include JetBrains, IQVIA, and Doceree, based on current listings on Migrate Mate as of September 2026. New Jersey's dense cluster of pharmaceutical, technology, and financial services headquarters makes it one of the more active mid-Atlantic markets for senior customer success leadership roles.
Which New Jersey cities have the most customer success director jobs?
Marlton, Somerset, and New Jersey have the most customer success director openings in New Jersey. Newark and Jersey City draw heavily from the financial services and enterprise technology sectors operating along the Hudson waterfront, while Princeton's concentration of pharmaceutical and biotech firms generates steady demand for customer success leaders managing complex, high-value client relationships in regulated industries.
Are there remote customer success director jobs in New Jersey?
Yes, and more than most fields. About 71% of customer success director openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how central digital communication and CRM platforms are to the role. Strategic account oversight, renewal management, and cross-functional coordination are the functions most commonly performed fully remotely, while new-client onboarding and executive business reviews are more likely to require in-person presence.
How can I get hired as a customer success director in New Jersey with little or no experience?
The most realistic entry path is through a customer success manager or account manager role at one of New Jersey's enterprise software or financial technology companies, where promotion tracks to director level are well established. Large employers such as Cognizant and Conduent run rotational and associate programs that bring in candidates from adjacent roles in sales operations, implementation, or technical support. Earning a Gainsight certification or demonstrating measurable retention outcomes in a prior role gives candidates without a full director-level background a concrete edge in New Jersey interviews.
Where can I find and apply to customer success director jobs in New Jersey?
You can find and apply to customer success director jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and target industry, then apply directly to the ones that fit.
See All 33 Customer Success Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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