Customer Success Director Jobs in New Jersey
Customer Success Director jobs in New Jersey are open across Princeton, East Hanover, and Parsippany-Troy Hills and other New Jersey metros, with employers like IQVIA, Novartis, and BD hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 76+ Customer Success Director jobs
SUMMARY
LI-Hybrid
Novartis has an exciting opportunity for an Associate Director, Content Workflow & Controls to lead the Process Center of Excellence (CoE) within Marketing Operations, setting the standards, compliance guardrails, and technical enablers that make it easy for teams to do the right thing, the right way. This role codifies how work gets done across Novartis’ US content workflow platforms; designing scalable, compliant, and frictionless experiences that help brands and functions move faster with confidence – as well as structure a baseline for AI/Agentic workflows of the future. You will set the objectives of an internationally based team while partnering closely with business users, technology teams, and external vendors to turn pain points into streamlined ways of working. You will guide technical use cases from discovery to adoption, with impact of freeing users’ time for more strategic work. Success looks like fewer handoffs, clearer controls, faster cycle times, and a support model people trust; grounded in data, insights, and first-hand observation of how work really happens.
This position will be based in East Hanover, NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation, and only local candidates will be considered. This position will require up to 5% travel as defined by the business (domestic and/or international).
ABOUT THE ROLE
Key Responsibilities:
- Build and scale a Content Process Management Center of Excellence (CoE): Setting standards, controls, and best practices that elevate Content Supply Chain Operations to solve user challenges, streamline processes, data management, and ensure solid foundation for AI applications.
- Own, socialize, and maintain end-to-end content process: Defining frameworks, templates, and operating models, so teams have clear, compliant, predictable ways of working from demand to approval to in-market use.
- Serve as the business owner for content workflow: Represent the business and their interests in system design, metadata & controls, and issue remediation, triaging and prioritizing work, driving root-cause analysis, defining AI Use Cases for evaluation, and ensuring fixes stick.
- Build and maintain a best-in-class documentation capability: Own and govern SOPs, playbooks, process documents and RACIs that make processes easy to follow and clarifies the logic and relationships within domains, while being structured and continuously lifecycle managed to ensure high quality agentic inputs.
- Partner with Marketing Technology, Vendors, and Change Management: Consistent support and high-quality deliver for each release cycle, assessing user impact and providing operational inputs to activate adoption across a matrixed organization.
- Design and run a process support and Help Desk model: that resolves issues quickly, reduces repeat tickets, and builds user trust, by optimizing SLAs, dashboards, and feedback loops, turning support insights into measurable experience improvements and lower effort over time.
- Monitor platform performance and user experience: using data and direct observation to spot breakdowns early and drive pragmatic improvements, while holding vendor partners accountable to contractual standards and customer needs.
- Mentor and guide a distributed, diverse internal team: Support resources contributing to process and business performance, by setting clear objectives, defining productivity models, and task execution practices, to effectively enable independent delivery of individual resources.
ESSENTIAL REQUIREMENTS:
- Bachelor’s degree in Business, Marketing, Engineering, Operations Management, Information Systems, or related field is required. Advanced degree (e.g., Master of Business Administration) is preferred.
- At least 5 years of experience in Marketing Operations, Content Operations, Process Management, or related operational discipline.
- Hands-on experience supporting enterprise MLR and DAM platforms (e.g., Aprimo, Veeva, Adobe, Salesforce).
- Proven experience establishing or scaling operational frameworks, centers of excellence, or shared service models.
- Strong experience with customer success or business system ownership.
- Experience coordinating with US and global stakeholders to intake, prioritize, and deliver system enhancements across enterprise content workflow platforms.
- Experience managing Agile system releases, issue management, and user support in a regulated or complex environment.
DESIRABLE REQUIREMENTS:
- Agile Scrum Master or Product Owner certification
- Six Sigma Green Belt or Black Belt
NOVARTIS COMPENSATION SUMMARY:
The salary for this position is expected to range between $145,600 and $270,400 per year.
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
WHY NOVARTIS: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
BENEFITS AND REWARDS: Learn about all the ways we’ll help you thrive personally and professionally.
EEO STATEMENT:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
ACCESSIBILITY & REASONABLE ACCOMMODATIONS
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
LOCATION
Location: USA
State: New Jersey
Site: East Hanover
JOB TYPE
Job Type: Full time
Employment Type: Regular
Shift Work: No
SUMMARY
LI-Hybrid
Novartis has an exciting opportunity for an Associate Director, Content Workflow & Controls to lead the Process Center of Excellence (CoE) within Marketing Operations, setting the standards, compliance guardrails, and technical enablers that make it easy for teams to do the right thing, the right way. This role codifies how work gets done across Novartis’ US content workflow platforms; designing scalable, compliant, and frictionless experiences that help brands and functions move faster with confidence – as well as structure a baseline for AI/Agentic workflows of the future. You will set the objectives of an internationally based team while partnering closely with business users, technology teams, and external vendors to turn pain points into streamlined ways of working. You will guide technical use cases from discovery to adoption, with impact of freeing users’ time for more strategic work. Success looks like fewer handoffs, clearer controls, faster cycle times, and a support model people trust; grounded in data, insights, and first-hand observation of how work really happens.
This position will be based in East Hanover, NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation, and only local candidates will be considered. This position will require up to 5% travel as defined by the business (domestic and/or international).
ABOUT THE ROLE
Key Responsibilities:
- Build and scale a Content Process Management Center of Excellence (CoE): Setting standards, controls, and best practices that elevate Content Supply Chain Operations to solve user challenges, streamline processes, data management, and ensure solid foundation for AI applications.
- Own, socialize, and maintain end-to-end content process: Defining frameworks, templates, and operating models, so teams have clear, compliant, predictable ways of working from demand to approval to in-market use.
- Serve as the business owner for content workflow: Represent the business and their interests in system design, metadata & controls, and issue remediation, triaging and prioritizing work, driving root-cause analysis, defining AI Use Cases for evaluation, and ensuring fixes stick.
- Build and maintain a best-in-class documentation capability: Own and govern SOPs, playbooks, process documents and RACIs that make processes easy to follow and clarifies the logic and relationships within domains, while being structured and continuously lifecycle managed to ensure high quality agentic inputs.
- Partner with Marketing Technology, Vendors, and Change Management: Consistent support and high-quality deliver for each release cycle, assessing user impact and providing operational inputs to activate adoption across a matrixed organization.
- Design and run a process support and Help Desk model: that resolves issues quickly, reduces repeat tickets, and builds user trust, by optimizing SLAs, dashboards, and feedback loops, turning support insights into measurable experience improvements and lower effort over time.
- Monitor platform performance and user experience: using data and direct observation to spot breakdowns early and drive pragmatic improvements, while holding vendor partners accountable to contractual standards and customer needs.
- Mentor and guide a distributed, diverse internal team: Support resources contributing to process and business performance, by setting clear objectives, defining productivity models, and task execution practices, to effectively enable independent delivery of individual resources.
ESSENTIAL REQUIREMENTS:
- Bachelor’s degree in Business, Marketing, Engineering, Operations Management, Information Systems, or related field is required. Advanced degree (e.g., Master of Business Administration) is preferred.
- At least 5 years of experience in Marketing Operations, Content Operations, Process Management, or related operational discipline.
- Hands-on experience supporting enterprise MLR and DAM platforms (e.g., Aprimo, Veeva, Adobe, Salesforce).
- Proven experience establishing or scaling operational frameworks, centers of excellence, or shared service models.
- Strong experience with customer success or business system ownership.
- Experience coordinating with US and global stakeholders to intake, prioritize, and deliver system enhancements across enterprise content workflow platforms.
- Experience managing Agile system releases, issue management, and user support in a regulated or complex environment.
DESIRABLE REQUIREMENTS:
- Agile Scrum Master or Product Owner certification
- Six Sigma Green Belt or Black Belt
NOVARTIS COMPENSATION SUMMARY:
The salary for this position is expected to range between $145,600 and $270,400 per year.
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
WHY NOVARTIS: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
BENEFITS AND REWARDS: Learn about all the ways we’ll help you thrive personally and professionally.
EEO STATEMENT:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
ACCESSIBILITY & REASONABLE ACCOMMODATIONS
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
LOCATION
Location: USA
State: New Jersey
Site: East Hanover
JOB TYPE
Job Type: Full time
Employment Type: Regular
Shift Work: No
See All 76 Customer Success Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Director Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- IQVIA9
- Novartis6
- BD4
- MGM Resorts International4
- Celgene Corporation3
Top Industries Hiring
- Biotechnology & Pharmaceuticals32
- Consulting & Professional Services15
- Education8
- Technology & Software6
- Science & Research4
What New Jersey Employers Look For
The qualifications that appear most often in customer success director jobs across New Jersey.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Customer Success Director Jobs in New Jersey: Frequently Asked Questions
How many customer success director jobs are there in New Jersey?
There are 76+ customer success director openings in New Jersey on Migrate Mate as of June 2026, with the most roles in Princeton, East Hanover, and Parsippany-Troy Hills. New positions post regularly as employers across New Jersey hire.
Which New Jersey cities have the most customer success director jobs?
Princeton, East Hanover, and Parsippany-Troy Hills have the most customer success director openings in New Jersey right now, with additional roles spread across smaller metros statewide.
Which companies hire customer success directors in New Jersey?
Employers hiring customer success directors in New Jersey include IQVIA, Novartis, and BD, based on current listings on Migrate Mate as of June 2026.
Are there remote customer success director jobs in New Jersey?
Yes. About 28% of customer success director openings tied to New Jersey are remote or hybrid as of June 2026. The rest are on-site roles based in New Jersey metros.
How do I apply for customer success director jobs in New Jersey?
You can apply to customer success director jobs in New Jersey directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred New Jersey location, then apply to each one that fits.
See All 76 Customer Success Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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