Customer Success Director Jobs in New Jersey
Customer Success Director jobs in New Jersey are consistently active, with strong demand concentrated in enterprise software, pharmaceuticals, financial services, and logistics technology across the state's dense corridor of corporate headquarters. The biggest hiring metros are Newark, Jersey City, and Princeton, where firms like Johnson & Johnson, Cognizant, and Conduent maintain significant operations and regularly seek customer success directors at both mid-level and senior leadership tiers. The most in-demand specialties include enterprise SaaS account management, post-sale retention strategy, and customer lifecycle operations. Find a role that fits below and apply directly.
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Showing 5 of 36+ Customer Success Director jobs
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
In this role, you will:
- Work closely with JetBrains Account Executives.
- Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
- Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
- Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
- Recommend product enhancements based on your customer experiences and the feedback you receive.
- Help product teams present and evaluate new product ideas to the customers in your portfolio.
- Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
- Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.
We will be happy to have you on our team if you have:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Excellent verbal and written communication skills
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
#LI-HYBRID
#LI-JP1
#LI-REMOTE
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
The base salary range (per year) for this position in the posted work location(s) is
$100,000 - $200,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
See All 36 Customer Success Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Success Director Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in customer success director jobs across New Jersey.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of customer success or account management experience
- Proven ability to manage enterprise accounts and reduce customer churn
- Experience with CRM platforms such as Salesforce or Gainsight
- Strong cross-functional collaboration skills with product and sales teams
- Familiarity with SaaS metrics including NPS, ARR, and retention rates
Customer Success Director Jobs in New Jersey: Frequently Asked Questions
How do you become a customer success director in New Jersey?
The customer success director role in New Jersey requires no state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, combined with several years of progressive account management or customer success experience. New Jersey's concentration of enterprise software, pharma, and financial services companies means candidates who build experience in B2B SaaS environments or regulated industries gain a clear advantage when competing for director-level openings in the state.
Which companies hire customer success directors in New Jersey?
Employers hiring customer success directors in New Jersey right now include JetBrains, AvePoint, and CentralReach, based on current listings on Migrate Mate as of November 2026. New Jersey's dense cluster of pharmaceutical, technology, and financial services headquarters makes it one of the more active mid-Atlantic markets for senior customer success leadership roles.
Which New Jersey cities have the most customer success director jobs?
Jersey City, Marlton, and Holmdel have the most customer success director openings in New Jersey. Newark and Jersey City draw heavily from the financial services and enterprise technology sectors operating along the Hudson waterfront, while Princeton's concentration of pharmaceutical and biotech firms generates steady demand for customer success leaders managing complex, high-value client relationships in regulated industries.
Are there remote customer success director jobs in New Jersey?
Yes, and more than most fields. About 72% of customer success director openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how central digital communication and CRM platforms are to the role. Strategic account oversight, renewal management, and cross-functional coordination are the functions most commonly performed fully remotely, while new-client onboarding and executive business reviews are more likely to require in-person presence.
How can I get hired as a customer success director in New Jersey with little or no experience?
The most realistic entry path is through a customer success manager or account manager role at one of New Jersey's enterprise software or financial technology companies, where promotion tracks to director level are well established. Large employers such as Cognizant and Conduent run rotational and associate programs that bring in candidates from adjacent roles in sales operations, implementation, or technical support. Earning a Gainsight certification or demonstrating measurable retention outcomes in a prior role gives candidates without a full director-level background a concrete edge in New Jersey interviews.
Where can I find and apply to customer success director jobs in New Jersey?
You can find and apply to customer success director jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and target industry, then apply directly to the ones that fit.
See All 36 Customer Success Director Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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