Customer Success Director Jobs in Utah
Customer Success Director jobs in Utah concentrate heavily in SaaS, fintech, and enterprise software, reflecting the state's rapidly maturing tech corridor along the Wasatch Front. Salt Lake City, Provo, and Lehi are the primary hiring metros, anchored by established employers such as Adobe, Qualtrics, and Pluralsight, all of which maintain significant Utah operations and hire customer success directors at senior and VP levels. The most in-demand specialties are enterprise account management, onboarding strategy, and revenue retention. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 32+ Customer Success Director jobs
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
See All 32 Customer Success Director Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Director Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Hospitality & Tourism
What Utah Employers Look For
The qualifications that appear most often in customer success director jobs across Utah.
- Five or more years in customer success, account management, or a related client-facing role
- Demonstrated experience leading and scaling a customer success team
- Bachelor's degree in business, communications, or a technology-related field
- Proficiency with CRM platforms such as Salesforce and customer success tools like Gainsight or Totango
- Strong ability to define and track retention, churn, and net revenue expansion metrics
- Experience partnering with sales and product teams to drive customer lifecycle outcomes
Customer Success Director Jobs in Utah: Frequently Asked Questions
How do you become a customer success director in Utah?
Customer success director is not a state-licensed role in Utah, so no state board exam or registration is required. The typical Utah path begins with several years in customer success, account management, or implementation roles, often at one of the SaaS or enterprise software companies along the Wasatch Front, followed by promotion into a team lead or manager position. Employers in Utah frequently value a bachelor's degree alongside measurable retention outcomes and familiarity with subscription-based business models.
Which companies hire customer success directors in Utah?
Employers hiring customer success directors in Utah right now include Scrunch, Allied USA, and PDQ Chicken, based on current listings on Migrate Mate as of August 2026. Utah's concentration of SaaS headquarters and regional offices means demand for this role remains consistent across both publicly traded companies and well-funded growth-stage firms.
Which Utah cities have the most customer success director jobs?
Salt Lake City, Lehi, and Ogden account for the largest share of customer success director openings in Utah. Salt Lake City anchors the market as the state's largest metro and home to major enterprise software and fintech operations, while Provo and Lehi sit at the heart of the Silicon Slopes corridor, where a high density of SaaS headquarters and scale-ups drives consistent hiring for this role.
Are there remote customer success director jobs in Utah?
Yes, and more than most fields, since customer success director work centers on communication, strategy, and platform use rather than a physical location. About 62% of customer success director openings tied to Utah are remote or hybrid as of August 2026, reflecting the broader flexibility that SaaS and tech employers in the state have extended to senior individual contributors and people managers alike. Strategic and renewal-focused responsibilities tend to be the most remote-compatible parts of the role.
How can I get hired as a customer success director in Utah with little or no experience?
The most realistic entry path is through a customer success manager or associate CSM role at one of the SaaS companies along the Wasatch Front, such as the mid-market teams at companies headquartered in Lehi or Provo, and building a record of measurable retention improvements before pursuing a director-level move. Lateral moves from account management, implementation consulting, or technical support are common routes Utah employers recognize. Earning a certification such as the SuccessHACKER CSM Certification or completing structured onboarding programs at larger Utah tech employers can strengthen a candidate's profile considerably.
Where can I find and apply to customer success director jobs in Utah?
You can find and apply to customer success director jobs in Utah on Migrate Mate, which lists current Utah openings in one place. Search the roles available, identify the ones that match your background and target companies, and apply directly to each position that fits.
See All 32 Customer Success Director Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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