Customer Success Director Jobs in Utah
Customer Success Director jobs in Utah concentrate heavily in SaaS, fintech, and enterprise software, reflecting the state's rapidly maturing tech corridor along the Wasatch Front. Salt Lake City, Provo, and Lehi are the primary hiring metros, anchored by established employers such as Adobe, Qualtrics, and Pluralsight, all of which maintain significant Utah operations and hire customer success directors at senior and VP levels. The most in-demand specialties are enterprise account management, onboarding strategy, and revenue retention. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 36+ Customer Success Director jobs
ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.
ABOUT THIS ROLE The Director, Scaled Customer Success & Voice of Customer (VoC) Programs will build and lead a high-performing team of Success Program Managers while owning our digital engagement engine and end-to-end VoC architecture. This strategic leader will drive long-tail retention and expansion through automated lifecycle programs and oversee scalable digital content production across all customer cohorts. By combining team leadership, scaled revenue strategies, and structured feedback loops, you will optimize account health, accelerate product adoption, and directly influence LVT’s growth trajectory.
This role is based in-office out of our Headquarters in American Fork, Utah, with up to 10% travel required.
ROLE RESPONSIBILITIES
Team Leadership & Development: Recruit, manage, and empower a team of Success Program Managers, setting clear performance expectations, driving accountability, and fostering a high-performance, customer-centric team culture.
Digital CS Strategy & Long-Tail Revenue Growth: Design and execute automated lifecycle strategies specifically optimized to protect Gross Retention Rate (GRR) and drive Net Retention Rate (NRR) expansion (upsells, cross-sells, feature add-ons) across the long-tail account base.
Omni-Cohort Content Engine: Direct the creation, distribution, and continuous refinement of high-impact digital learning assets—including interactive onboarding flows, customer academies, and release enablement—to accelerate time-to-value across all customer segments.
Automated Lifecycle Journeys & Health Models: Build dynamic, trigger-based campaigns and digital health models in partnership with CS Operations to identify expansion readiness and proactively resolve churn risks using telemetry data.
Voice of Customer (VoC) Governance: Establish, centralize, and refine a multi-channel VoC feedback architecture (NPS, CSAT, CES, product telemetry) to uncover sentiment trends across the full customer lifecycle.
Closed-Loop Feedback Orchestration: Institutionalize robust "Inner Loop" direct-response processes and "Outer Loop" cross-functional workflows to ensure customer insights directly shape Product, Marketing, Sales, and GTM strategies.
Cross-Functional Alignment & Tech Stack Ownership: Partner closely with Product and Product Marketing to align digital programs with product releases, while evaluating, optimizing, and maintaining the digital CS tech stack (e.g., Gainsight, Pendo, Qualtrics, Skilljar).
Executive Visibility & KPI Performance: Track, measure, and report executive-level metrics, including long-tail NRR/GRR, digital content engagement, time-to-value velocity, and closed-loop VoC resolution rates.
OUR IDEAL CANDIDATE
Proven CS Leadership Experience: 6+ years of leadership experience within Customer Success, Scale/Digital CS, or Customer Experience in B2B SaaS, with direct experience leading and developing a team of program managers.
Digital Content & Enablement Expertise: Track record of producing scalable digital content architectures (academies, in-app guides, learning paths) that boost product adoption and engagement across diverse customer cohorts.
VoC Framework Architecture: Deep expertise in building, scaling, and operationalizing end-to-end VoC and feedback loop frameworks (NPS, CSAT, CES, sentiment modeling).
Data-Driven Financial Acumen: Solid understanding of SaaS unit economics, GRR/NRR growth levers, and expansion strategies across scaled long-tail segments.
Advanced Tech Stack Mastery: Hands-on experience with core CS platforms (Gainsight, ChurnZero, Totango), Product Analytics (Pendo, Gainsight PX, Mixpanel), VoC Software (Qualtrics, Medallia), and LMS platforms (Skilljar, Intellum).
Strategic Communication & Executive Presence: Exceptional verbal, written, and presentation skills with a demonstrated ability to articulate vision and synthesize complex sentiment data for C-suite stakeholders.
BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.
ABOUT THIS ROLE The Director, Scaled Customer Success & Voice of Customer (VoC) Programs will build and lead a high-performing team of Success Program Managers while owning our digital engagement engine and end-to-end VoC architecture. This strategic leader will drive long-tail retention and expansion through automated lifecycle programs and oversee scalable digital content production across all customer cohorts. By combining team leadership, scaled revenue strategies, and structured feedback loops, you will optimize account health, accelerate product adoption, and directly influence LVT’s growth trajectory.
This role is based in-office out of our Headquarters in American Fork, Utah, with up to 10% travel required.
ROLE RESPONSIBILITIES
Team Leadership & Development: Recruit, manage, and empower a team of Success Program Managers, setting clear performance expectations, driving accountability, and fostering a high-performance, customer-centric team culture.
Digital CS Strategy & Long-Tail Revenue Growth: Design and execute automated lifecycle strategies specifically optimized to protect Gross Retention Rate (GRR) and drive Net Retention Rate (NRR) expansion (upsells, cross-sells, feature add-ons) across the long-tail account base.
Omni-Cohort Content Engine: Direct the creation, distribution, and continuous refinement of high-impact digital learning assets—including interactive onboarding flows, customer academies, and release enablement—to accelerate time-to-value across all customer segments.
Automated Lifecycle Journeys & Health Models: Build dynamic, trigger-based campaigns and digital health models in partnership with CS Operations to identify expansion readiness and proactively resolve churn risks using telemetry data.
Voice of Customer (VoC) Governance: Establish, centralize, and refine a multi-channel VoC feedback architecture (NPS, CSAT, CES, product telemetry) to uncover sentiment trends across the full customer lifecycle.
Closed-Loop Feedback Orchestration: Institutionalize robust "Inner Loop" direct-response processes and "Outer Loop" cross-functional workflows to ensure customer insights directly shape Product, Marketing, Sales, and GTM strategies.
Cross-Functional Alignment & Tech Stack Ownership: Partner closely with Product and Product Marketing to align digital programs with product releases, while evaluating, optimizing, and maintaining the digital CS tech stack (e.g., Gainsight, Pendo, Qualtrics, Skilljar).
Executive Visibility & KPI Performance: Track, measure, and report executive-level metrics, including long-tail NRR/GRR, digital content engagement, time-to-value velocity, and closed-loop VoC resolution rates.
OUR IDEAL CANDIDATE
Proven CS Leadership Experience: 6+ years of leadership experience within Customer Success, Scale/Digital CS, or Customer Experience in B2B SaaS, with direct experience leading and developing a team of program managers.
Digital Content & Enablement Expertise: Track record of producing scalable digital content architectures (academies, in-app guides, learning paths) that boost product adoption and engagement across diverse customer cohorts.
VoC Framework Architecture: Deep expertise in building, scaling, and operationalizing end-to-end VoC and feedback loop frameworks (NPS, CSAT, CES, sentiment modeling).
Data-Driven Financial Acumen: Solid understanding of SaaS unit economics, GRR/NRR growth levers, and expansion strategies across scaled long-tail segments.
Advanced Tech Stack Mastery: Hands-on experience with core CS platforms (Gainsight, ChurnZero, Totango), Product Analytics (Pendo, Gainsight PX, Mixpanel), VoC Software (Qualtrics, Medallia), and LMS platforms (Skilljar, Intellum).
Strategic Communication & Executive Presence: Exceptional verbal, written, and presentation skills with a demonstrated ability to articulate vision and synthesize complex sentiment data for C-suite stakeholders.
BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
See All 36 Customer Success Director Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Director Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What Utah Employers Look For
The qualifications that appear most often in customer success director jobs across Utah.
- Five or more years in customer success, account management, or a related client-facing role
- Demonstrated experience leading and scaling a customer success team
- Bachelor's degree in business, communications, or a technology-related field
- Proficiency with CRM platforms such as Salesforce and customer success tools like Gainsight or Totango
- Strong ability to define and track retention, churn, and net revenue expansion metrics
- Experience partnering with sales and product teams to drive customer lifecycle outcomes
Customer Success Director Jobs in Utah: Frequently Asked Questions
How do you become a customer success director in Utah?
Customer success director is not a state-licensed role in Utah, so no state board exam or registration is required. The typical Utah path begins with several years in customer success, account management, or implementation roles, often at one of the SaaS or enterprise software companies along the Wasatch Front, followed by promotion into a team lead or manager position. Employers in Utah frequently value a bachelor's degree alongside measurable retention outcomes and familiarity with subscription-based business models.
Which companies hire customer success directors in Utah?
Employers hiring customer success directors in Utah right now include LVT (LiveView Technologies), LearnUpon, and Allied USA, based on current listings on Migrate Mate as of September 2026. Utah's concentration of SaaS headquarters and regional offices means demand for this role remains consistent across both publicly traded companies and well-funded growth-stage firms.
Which Utah cities have the most customer success director jobs?
Salt Lake City, Lehi, and Utah account for the largest share of customer success director openings in Utah. Salt Lake City anchors the market as the state's largest metro and home to major enterprise software and fintech operations, while Provo and Lehi sit at the heart of the Silicon Slopes corridor, where a high density of SaaS headquarters and scale-ups drives consistent hiring for this role.
Are there remote customer success director jobs in Utah?
Yes, and more than most fields, since customer success director work centers on communication, strategy, and platform use rather than a physical location. About 65% of customer success director openings tied to Utah are remote or hybrid as of September 2026, reflecting the broader flexibility that SaaS and tech employers in the state have extended to senior individual contributors and people managers alike. Strategic and renewal-focused responsibilities tend to be the most remote-compatible parts of the role.
How can I get hired as a customer success director in Utah with little or no experience?
The most realistic entry path is through a customer success manager or associate CSM role at one of the SaaS companies along the Wasatch Front, such as the mid-market teams at companies headquartered in Lehi or Provo, and building a record of measurable retention improvements before pursuing a director-level move. Lateral moves from account management, implementation consulting, or technical support are common routes Utah employers recognize. Earning a certification such as the SuccessHACKER CSM Certification or completing structured onboarding programs at larger Utah tech employers can strengthen a candidate's profile considerably.
Where can I find and apply to customer success director jobs in Utah?
You can find and apply to customer success director jobs in Utah on Migrate Mate, which lists current Utah openings in one place. Search the roles available, identify the ones that match your background and target companies, and apply directly to each position that fits.
See All 36 Customer Success Director Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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