Customer Success Director Jobs in Utah
Customer Success Director jobs in Utah are open across Salt Lake City, Logan, and Sandy and other Utah metros, with employers like Myriad Genetics, Utah State University, and Bluevine hiring at every experience level. Find a role that fits below and apply directly.
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About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next?
Bluevine is seeking a strategic and execution-focused Director of Customer Success to lead our US-based operations while driving global consistency across our customer support organization. This leader will own performance across core product lines (including, but not limited to Checking and ERT), and will be responsible for building a scalable, high-performing operation that leverages cutting-edge AI and automation to deliver exceptional customer outcomes.
This role combines operational ownership, global leadership, and AI-driven workforce strategy, including hiring across geographies, standardizing performance and attendance expectations, and evolving our operating model to support growth. You will partner cross-functionally to translate customer insights into business impact while delivering exceptional customer experiences, ensuring operational efficiency and regulatory alignment. You will evolve our operating model by integrating Agentic AI workflows and Generative AI tools to support growth.
Responsibilities:
- Own US Customer Operations across key product lines, ensuring strong performance, quality, and customer outcomes.
- Own hiring strategy and execution across all geographies, ensuring we attract, ramp, and retain high-performing talent at scale; identify talent capable of working alongside AI tools and navigating a tech-enabled support ecosystem.
- Partner to design and optimize a distributed workforce model, balancing location strategy, cost efficiency, and customer experience.
- Enhance and enforce consistent global performance and attendance standards, including operating rhythms, KPIs, accountability frameworks, and development of metrics for AI effectiveness.
- Build and implement processes, tools, and operating models that leverage Generative AI to improve efficiency while maintaining a high-quality customer experience.
- Analyze operational performance and customer trends; use predictive analytics to translate insights into actionable strategies and executive-level reporting.
- Partner cross-functionally (Product, Risk, Compliance, Marketing, HR, etc.) to influence roadmap decisions and improve end-to-end customer experience.
- Lead, develop, and mentor a team of leaders; build a strong leadership bench and inclusive, high-performance culture; foster a culture of AI fluency and continuous learning in a rapidly changing tech landscape.
- Drive continuous improvement across key metrics (CSAT, SLA, cost to serve, productivity, etc).
- Lead complex initiatives and ensure successful execution across a global organization.
WHAT WE LOOK FOR:
- 12+ years of professional experience, including at least 7 years of people leadership within a financial services Customer Support Organization (Banking, Credit, or Lending preferred). Bachelor's degree preferred.
- Proven experience overseeing the implementation of AI tools within a contact center environment is highly preferred.
- People-focused leader with proven ability to build creative and collaborative teams, develop talent, and align individual performance with business objectives.
- Strong knowledge of the current banking regulatory environment, payments, and emerging AI trends in contact centers.
- Ability to simplify complex issues, identify root causes, and drive scalable, AI-augmented solutions with high attention to detail.
- Exceptional verbal and written skills with the ability to articulate technical concepts and requirements clearly and succinctly.
- Advanced project management skills with a self-starter mindset and the ability to manage strict deadlines independently; experience managing digital transformation or AI-integration projects is a plus.
- A fast learner who uses data to drive decision-making and navigates ambiguity with a solutions-oriented mindset.
- Must be able to work in a hybrid environment (In-office 2 days/week). The primary schedule will be 9am-6pm MT. Ability to flex schedule to meet the demands of a global Contact Center with hours that span 8am EST to 8pm EST and at times the ability to be on call between 4am-8am EST.
New Hire Base Salary Range: $143,400 - $175,400
This role is also eligible to earn annual performance-based incentive compensation in the form of a cash bonus.
Benefits & Perks (US Based ONLY)
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
LI-Hybrid
See All 9 Customer Success Director Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Director Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
- Myriad Genetics2

- Utah State University2

- Bluevine1

- Digital Insurance LLC (Dba Onedigital)1

- Qualys1

Top Industries Hiring
- Education3
- Healthcare & Medical Services2
- Insurance2
- Consulting & Professional Services1
- Cybersecurity1
What Utah Employers Look For
The qualifications that appear most often in customer success director jobs across Utah.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Customer Success Director Jobs in Utah: Frequently Asked Questions
How many customer success director jobs are there in Utah?
There are 9+ customer success director openings in Utah on Migrate Mate as of June 2026, with the most roles in Salt Lake City, Logan, and Sandy. New positions post regularly as employers across Utah hire.
Which Utah cities have the most customer success director jobs?
Salt Lake City, Logan, and Sandy have the most customer success director openings in Utah right now, with additional roles spread across smaller metros statewide.
Which companies hire customer success directors in Utah?
Employers hiring customer success directors in Utah include Myriad Genetics, Utah State University, and Bluevine, based on current listings on Migrate Mate as of June 2026.
Are there remote customer success director jobs in Utah?
Yes. About 33% of customer success director openings tied to Utah are remote or hybrid as of June 2026. The rest are on-site roles based in Utah metros.
How do I apply for customer success director jobs in Utah?
You can apply to customer success director jobs in Utah directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Utah location, then apply to each one that fits.
See All 9 Customer Success Director Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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