Customer Service Lead Jobs in Utah
Customer Service Lead jobs in Utah concentrate heavily in retail, financial services, technology support, and healthcare administration, with strong demand at both team lead and senior lead levels. Salt Lake City, Provo, and Ogden are the largest hiring metros, anchored by employers such as Overstock (Bed Bath and Beyond), Qualtrics, and Pluralsight that maintain substantial customer operations in the state. The most in-demand specializations are team supervision, escalation handling, and omnichannel support management. Find a role that fits below and apply directly.
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If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
- Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $15.50 per hour - $15.50 per hour
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
- Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $15.50 per hour - $15.50 per hour
See All 8 Customer Service Lead Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Service Lead Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
What Utah Employers Look For
The qualifications that appear most often in customer service lead jobs across Utah.
- Two or more years of customer service experience, including supervisory or lead responsibilities
- Demonstrated ability to coach, mentor, and evaluate front-line customer service representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for handling escalated customer interactions
- Experience meeting or reporting on KPIs including CSAT scores, resolution times, and handle rates
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Service Lead Jobs in Utah: Frequently Asked Questions
How do you become a customer service lead in Utah?
Customer service lead roles in Utah do not require a state-issued license, but employers typically expect candidates to have progressed from a front-line representative role into a senior or specialist position before moving into a lead title. Most Utah employers look for candidates with a combination of proven performance history, informal or formal team mentorship, and familiarity with workforce management tools. Completing a relevant certificate in customer experience, leadership, or business communications strengthens an application considerably.
Which companies hire customer service leads in Utah?
Utah customer service lead roles are posted by Burlington Stores, U.S. Small Business Administration, and Pep Boys and others right now, based on current listings on Migrate Mate as of August 2026. Utah's concentration of technology firms, financial services companies, and large retail operations headquartered along the Wasatch Front creates consistent, year-round demand for experienced lead candidates.
Which Utah cities have the most customer service lead jobs?
Salt Lake City, West Valley City, and Lehi are the cities with the most customer service lead openings in Utah. Salt Lake City drives the largest share of postings because of its dense cluster of corporate headquarters, fintech operations, and regional support centers, while Provo and Ogden benefit from major university-anchored employers and distribution and technology companies that maintain large customer-facing teams.
Are there remote customer service lead jobs in Utah?
Yes, and more than most fields, because customer service lead work is desk-based and supervisory duties can be performed effectively through digital communication and workforce management platforms. About 0% of customer service lead openings tied to Utah are remote or hybrid as of August 2026, reflecting the role's strong compatibility with distributed team structures. Fully remote lead positions tend to concentrate in technology, software, and financial services companies where the entire support team works off-site.
How can I get hired as a customer service lead in Utah with little or no experience?
The most realistic entry path is to join a large Utah call center or support operation as a customer service representative and pursue an internal promotion into a lead role, which many Utah employers including large financial services firms and technology companies actively encourage through structured advancement programs. Taking on informal mentorship duties, volunteering to train new hires, and consistently exceeding performance metrics all build the profile employers look for when selecting lead candidates from within their own teams.
Where can I find and apply to customer service lead jobs in Utah?
You can find and apply to customer service lead jobs in Utah on Migrate Mate, which lists current Utah openings across industries and experience levels. Find roles that fit your background and apply directly to the employers posting them.
See All 8 Customer Service Lead Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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