Customer Success Specialist Jobs in Utah

Requisition ID: 4860

Job Location: Field Salt Lake City - Utah (United States)

Category: Sales and Marketing

Job Type: Part Time

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Manager of Aftersales Precision is responsible for providing technical sales support within the area of Precision Technology to assist dealers in maximizing profitability within their assigned territory. The Manager of Aftersales Precision also works collaboratively with the Aftersales Parts Managers and Inside Sales Representatives to increase the profitability and market share within their shared territory.

This is a sales position responsible for covering the Northwest territory - individual can reside in Idaho, Utah, Nevada or Wyoming.

Key Responsibilities

• Provide individual dealer needs assessment for precision aftermarket sales, develop action plans for precision products sales, and achieve measurable business results in precision technology.

• Influence dealers to embrace precision aftermarket programs, promotions, and strategy.

• Provide dealers with technical and product knowledge support for precision aftersales.

• Conduct local precision sales training for dealers to advance the effective use of company parts programs to drive sales through the dealer parts counter.

• Maintain a keen awareness of precision product needs and opportunities as well as current economic conditions for the assigned territory to maintain competitiveness with competing brands.

• Provide input within the area of precision technology for corporate reports and forecasts for management reporting as necessary.

• Manage all precision aftersales business aspects for a specific sales territory while serving as company liaison for dealers to satisfy company sales (wholesale/retail) objectives.

• Support, promote and facilitate precision aftersales offerings to a network of dealers by using data and market knowledge to meet or exceed sale targets, metrics and goals.

• Gather market intelligence for precision parts marketing teams. Implement parts programs and follow-up as necessary to ensure competitiveness.

• Focus on activities and strategies that will result in revenue growth and make CNH Industrial the preferred supplier of precision parts for each dealership.

• Support post-order incidents by working with the appropriate CNH Industrial departments, vendors and dealers, including the coordination of shipments.

Experience Required

Bachelor’s degree in relevant discipline with 3 years of relevant experience or High School Diploma with 8 years of relevant experience required.

Proven experience with Precision Technology within the Agriculture industry

Strong ability to analyze data, solve problems, and make recommendations.

Excellent interpersonal skills to work across departments and influence customers.

Preferred Qualifications

Bachelor's degree in Precision Agriculture, Agricultural Systems Technology, Agronomy, Crop/Soil Science, Agricultural Systems Management, Agricultural Business.

Work experience at an agriculture OEM dealership or aftermarket company that specializes in Agricultural Technology.

Retrofitting precision farming solutions on agriculture machines.

Trouble-shooting precision farming issues and providing solutions.

Ability to explain the value proposition of precision farming technology and the agronomic benefits.

Pay Transparency

The annual salary for this role is $86,625 - $132,825 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements

• Savings & Retirement benefits

• Tuition reimbursement

• Parental leave

• Adoption assistance

• Fertility & Family building support

• Employee Assistance Programs

• Charitable contribution matching and Volunteer Time Off

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.