Customer Success Jobs in Utah
Customer success jobs in Utah are concentrated in Salt Lake City, Provo, and Lehi, where technology companies, SaaS platforms, and financial services firms drive the bulk of hiring across onboarding, retention, and enterprise account management. Adobe, Qualtrics, and Domo are among the well-established employers with a lasting Utah presence that consistently hire across customer success functions. Demand runs from entry-level customer success associate roles through senior and strategic account tiers, with the strongest need in B2B SaaS and software implementation. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 32+ Customer Success jobs
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Director of Customer Success is a senior leader responsible for overseeing the Customer Success organization, including team performance, client relationships, and retention strategies.
This role focuses on driving customer satisfaction, improving operational efficiency, and ensuring dealers are utilizing the most effective processes and technologies. The Director is accountable for key performance metrics such as attrition, profitability, service levels, and customer satisfaction.
Working closely with cross-functional teams, this role ensures all dealer needs are met while maintaining alignment with company goals, culture, and operational standards.
What You’ll Do
- Lead and direct the Customer Success team, setting strategy, defining processes, and driving accountability
- Build and maintain strong relationships with dealers through proactive communication and engagement
- Act as a primary point of contact and representative of the company for key customer interactions
- Monitor customer health, identify trends, and implement strategies to improve satisfaction and retention
- Drive operational efficiency by identifying opportunities for process improvements and implementing solutions
- Oversee contract renewals and support growth within existing dealer accounts
- Partner with Sales to identify upsell and expansion opportunities
- Collaborate with internal teams (Operations, IT, Training, QA, Accounting) to resolve issues and improve service delivery
- Ensure dealers are properly onboarded, supported, and utilizing services effectively
- Monitor and manage key performance indicators including attrition, growth, and profitability
- Support acquisitions by onboarding and transitioning new dealers to company systems and processes
- Lead and communicate training initiatives and procedural updates to the team
- Represent the company at trade shows, conferences, and industry events
- Foster a culture of accountability, collaboration, and continuous improvement within the team
What You’ll Need
- Bachelor’s degree or equivalent experience preferred
- Minimum 5+ years of relevant industry and leadership experience
- Experience in customer success, account management, or client services leadership roles
- Proven experience managing teams and driving performance metrics
- Strong proficiency in Microsoft Office and business systems
- Ability to analyze customer data and performance metrics to drive decisions
- Strong understanding of customer lifecycle management and retention strategies
- Experience working cross-functionally with multiple departments
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Strategic thinking with a focus on continuous improvement
- Strong problem-solving and decision-making capabilities
- Ability to build relationships and influence stakeholders
- High level of professionalism, integrity, and accountability
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
See All 32 Customer Success Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Utah
Where Utah roles are concentrated, by current openings.
Customer Success Job Market in Utah
A snapshot from current Utah openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Hospitality & Tourism
What Utah Employers Look For
The qualifications that appear most often in customer success jobs across Utah.
- Bachelor's degree in business, communications, or a related field preferred by most Utah employers
- One to three years of customer-facing experience in SaaS, software, or technology environments
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot used widely across Utah tech firms
- Strong written and verbal communication skills for both remote and in-person client engagement
- Familiarity with product onboarding workflows and the ability to train customers on software tools
Customer Success Jobs in Utah: Frequently Asked Questions
How do you become a customer success in Utah?
Customer success roles in Utah do not require a state-issued license or certification. Most Utah employers expect a bachelor's degree in business, communications, marketing, or a related field, though some accept equivalent experience. Candidates who build product knowledge in SaaS or enterprise software, earn vendor-recognized credentials like Gainsight's PX certification or Salesforce credentials, and gain experience in account management or technical support are consistently competitive in the Utah market.
Which companies hire customer successs in Utah?
Employers hiring customer successs in Utah right now include Scrunch, Allied USA, and PDQ Chicken, based on current listings on Migrate Mate as of August 2026. Utah's Silicon Slopes corridor, anchored by Lehi and South Jordan, is home to a dense cluster of SaaS companies and technology firms that maintain large and ongoing customer success teams.
Which Utah cities have the most customer success jobs?
The cities with the most customer success openings in Utah are Salt Lake City, Lehi, and Ogden. Salt Lake City draws the largest share because of its concentration of enterprise software companies, financial technology firms, and regional headquarters, while Provo and Lehi benefit from the Silicon Slopes technology corridor, where SaaS startups and mid-market software companies cluster and hire customer success teams at scale.
Are there remote customer success jobs in Utah?
Yes, and more than most fields. About 62% of customer success openings tied to Utah are remote or hybrid as of August 2026, reflecting how naturally the role translates to digital communication tools. The parts of the role most commonly offered remotely are onboarding coordination, renewal management, and strategic account reviews, while on-site roles tend to appear at larger enterprise accounts requiring in-person executive engagement.
How can I get hired as a customer success in Utah with little or no experience?
The most realistic entry path is moving into a customer success associate or onboarding specialist role from an adjacent position such as technical support, inside sales, or account coordination. Utah SaaS companies including those along the Silicon Slopes corridor regularly hire from support queues into customer success roles. Completing a recognized CRM certification, building a portfolio of client communication samples, and targeting companies with formal onboarding programs strengthens a candidate's profile without prior customer success titles on their resume.
Where can I find and apply to customer success jobs in Utah?
You can find and apply to customer success jobs in Utah on Migrate Mate, which lists current Utah openings updated on an ongoing basis. Search the listings for roles that match your experience level and preferred location or remote arrangement, then apply directly to the ones that fit.
See All 32 Customer Success Jobs in Utah
Find roles in Utah that match your experience and apply in just a few clicks.
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