Customer Success Jobs in Florida
Customer Success jobs in Florida are concentrated in Miami, Tampa, and Orlando, where technology companies, SaaS platforms, and financial services firms drive steady demand for professionals who can onboard clients, drive product adoption, and reduce churn. Employers like Salesforce, Chewy, and Cisco maintain substantial Florida operations and regularly hire customer success managers, onboarding specialists, and enterprise account health roles. Demand is strongest in SaaS, fintech, and healthcare technology, with openings at the associate, mid-market, and enterprise levels. See the openings below and apply to the ones that match your experience.
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Showing 5 of 63+ Customer Success jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer success jobs across Florida.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of B2B or SaaS customer success or account management experience
- Demonstrated ability to manage a book of accounts and hit retention or renewal targets
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interaction
- Experience using customer success platforms such as Gainsight or Totango preferred
Customer Success Jobs in Florida: Frequently Asked Questions
How do you become a customer success in Florida?
Most customer success roles in Florida require a bachelor's degree in business, marketing, communications, or a technical field, though no state-issued license applies to the role. Florida employers typically hire candidates who can show hands-on experience managing client relationships, ideally within SaaS, fintech, or healthcare technology, which dominate the state's market. Building familiarity with platforms like Salesforce or Gainsight and earning a Gainsight Pulse certification or Salesforce Administrator credential strengthens a candidacy considerably.
Which companies hire customer successs in Florida?
Florida customer success roles are posted by Worth AI, Compass, and Rippling and others right now, based on current listings on Migrate Mate as of November 2026. Florida's concentration of SaaS, fintech, and healthcare technology companies means customer success hiring tends to be active year-round across both enterprise and mid-market segments.
Which Florida cities have the most customer success jobs?
Miami, Orlando, and Tampa have the most customer success openings in Florida. Miami's large fintech and international business corridor drives demand there, Tampa's growing SaaS and healthcare technology presence anchors its market, and Orlando's hospitality technology and enterprise software companies fuel steady hiring for both onboarding and enterprise account health roles.
Are there remote customer success jobs in Florida?
Yes, and more than most fields. About 77% of customer success openings tied to Florida are remote or hybrid as of November 2026, reflecting how naturally the role translates to digital-first work environments. The positions most likely to be fully remote are mid-market and enterprise account management roles, while onboarding specialists tied to on-site implementation projects tend to require in-person presence.
How can I get hired as a customer success in Florida with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as technical support specialist, inside sales representative, or account coordinator, which are all direct bridges Florida employers accept. Large Florida-based companies like Chewy and Ultimate Kronos Group run structured associate customer success programs for candidates without prior CSM titles. Building a portfolio of metrics, earning a Gainsight Pulse or HubSpot Service Hub certification, and targeting associate or scaled customer success roles at growth-stage Tampa or Miami SaaS firms also opens doors without a full CSM background.
Where can I find and apply to customer success jobs in Florida?
You can find and apply to customer success jobs in Florida on Migrate Mate, which lists current Florida openings across Miami, Tampa, Orlando, and other markets. Search the listings to find roles that match your experience level and industry focus, then apply directly to the ones that fit.
See All 63 Customer Success Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Success Jobs