Customer Success Jobs in Florida
Customer Success jobs in Florida are concentrated in Miami, Tampa, and Orlando, where technology companies, SaaS platforms, and financial services firms drive steady demand for professionals who can onboard clients, drive product adoption, and reduce churn. Employers like Salesforce, Chewy, and Cisco maintain substantial Florida operations and regularly hire customer success managers, onboarding specialists, and enterprise account health roles. Demand is strongest in SaaS, fintech, and healthcare technology, with openings at the associate, mid-market, and enterprise levels. See the openings below and apply to the ones that match your experience.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location St. Petersburg, FL (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 69 Customer Success Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Education
- Manufacturing
- Consumer Goods
What Florida Employers Look For
The qualifications that appear most often in customer success jobs across Florida.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of B2B or SaaS customer success or account management experience
- Demonstrated ability to manage a book of accounts and hit retention or renewal targets
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interaction
- Experience using customer success platforms such as Gainsight or Totango preferred
Customer Success Jobs in Florida: Frequently Asked Questions
How do you become a customer success in Florida?
Most customer success roles in Florida require a bachelor's degree in business, marketing, communications, or a technical field, though no state-issued license applies to the role. Florida employers typically hire candidates who can show hands-on experience managing client relationships, ideally within SaaS, fintech, or healthcare technology, which dominate the state's market. Building familiarity with platforms like Salesforce or Gainsight and earning a Gainsight Pulse certification or Salesforce Administrator credential strengthens a candidacy considerably.
Which companies hire customer successs in Florida?
Florida customer success roles are posted by Cox Communications, AJAIA, and Eltropy and others right now, based on current listings on Migrate Mate as of August 2026. Florida's concentration of SaaS, fintech, and healthcare technology companies means customer success hiring tends to be active year-round across both enterprise and mid-market segments.
Which Florida cities have the most customer success jobs?
Tampa, Miami, and Orlando have the most customer success openings in Florida. Miami's large fintech and international business corridor drives demand there, Tampa's growing SaaS and healthcare technology presence anchors its market, and Orlando's hospitality technology and enterprise software companies fuel steady hiring for both onboarding and enterprise account health roles.
Are there remote customer success jobs in Florida?
Yes, and more than most fields. About 69% of customer success openings tied to Florida are remote or hybrid as of August 2026, reflecting how naturally the role translates to digital-first work environments. The positions most likely to be fully remote are mid-market and enterprise account management roles, while onboarding specialists tied to on-site implementation projects tend to require in-person presence.
How can I get hired as a customer success in Florida with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as technical support specialist, inside sales representative, or account coordinator, which are all direct bridges Florida employers accept. Large Florida-based companies like Chewy and Ultimate Kronos Group run structured associate customer success programs for candidates without prior CSM titles. Building a portfolio of metrics, earning a Gainsight Pulse or HubSpot Service Hub certification, and targeting associate or scaled customer success roles at growth-stage Tampa or Miami SaaS firms also opens doors without a full CSM background.
Where can I find and apply to customer success jobs in Florida?
You can find and apply to customer success jobs in Florida on Migrate Mate, which lists current Florida openings across Miami, Tampa, Orlando, and other markets. Search the listings to find roles that match your experience level and industry focus, then apply directly to the ones that fit.
See All 69 Customer Success Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Customer Success Jobs