Customer Success Jobs in New York
Customer Success jobs in New York concentrate heavily in SaaS, fintech, and enterprise technology, with strong demand across media, healthcare technology, and professional services firms. New York City is by far the largest hiring hub, followed by activity in White Plains and Buffalo, where employers such as Salesforce, Bloomberg, and Verizon maintain significant operations. The most sought-after specialties include enterprise account management, onboarding and implementation, and retention-focused customer success roles. Find a role that fits below and apply directly.
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Join our team as a Customer Success Specialist and help us deliver exceptional service to our valued customers. We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and professional development opportunities.
Responsibilities:
- Serve as the main point of contact for assigned customers, ensuring their success and satisfaction with our products and services.
- Develop and maintain strong relationships with customers, understanding their business needs and goals. Additionally, entering customer orders, developing presentations, performing product research and generating customer invoices.
- Provide ongoing support and guidance to customers, helping them maximize the value they receive from our solutions.
- Collaborate with internal teams to address customer inquiries, resolve issues, and drive customer success. Including but not limited to following up with manufacturers on open POs, developing identification sheets for publishing products to websites,
- Conduct regular check-ins with customers to assess their satisfaction, identify opportunities for improvement, and provide proactive recommendations.
- Assist in the onboarding process for new customers, ensuring a smooth transition and successful implementation of our solutions.
- Stay up-to-date on industry trends and market developments to effectively advise customers on best practices.
Requirements:
- Associate's degree in a related field or equivalent experience.
- Proven experience in a customer-facing role, preferably in the marketing industry. Role in account management or sales is a plus.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences.
- Working knowledge of accounting and inventory principles.
- Demonstrated project management skills, with the ability to manage multiple priorities and deadlines.
- Ability to analyze data and metrics to drive insights and make data-driven decisions.
- Proactive mindset with a strong focus on customer satisfaction and success. Must be highly organized with a keen attention to detail, while maintaining a positive attitude in a fast paced environment.
If you are passionate about building strong customer relationships and driving success, we would love to hear from you. Some days you'll be a detective, some days you'll be a librabrian, some days you'll be an administrative assistant, some days you'll be a superstar salesperson and some days you'll be all of the above! If this type of varied position excites you, please apply today!
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Promotional Products: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Binghamton, NY 13901: Relocate before starting work (Required)
Work Location: In person
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Find Customer Success JobsCustomer Success Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software21
- Marketing & Advertising3
- Banking & Financial Services2
- Consulting & Professional Services2
- Retail1
What New York Employers Look For
The qualifications that appear most often in customer success jobs across New York.
- Two or more years of B2B customer success, account management, or client-facing experience
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Bachelor's degree in business, communications, or a related field preferred by most employers
- Familiarity with data analysis tools to track customer health scores and usage metrics
Customer Success Jobs in New York: Frequently Asked Questions
How do you become a customer success in New York?
Customer success roles in New York do not require a state-issued license or credential, so the path focuses on relevant experience and skills. Most employers in New York's SaaS and fintech sectors look for candidates with a background in account management, sales, or support, combined with familiarity with CRM tools. Building expertise in a specific vertical, such as financial services or healthcare technology, significantly strengthens a candidacy in New York's competitive market.
Which companies hire customer successs in New York?
Employers hiring customer successs in New York right now include Handshake, Amazon, and Braze, based on current listings on Migrate Mate as of September 2026. New York's dense concentration of enterprise technology, media, and financial services firms means consistent demand from both large corporations and growth-stage startups headquartered in Manhattan and the surrounding metro area.
Which New York cities have the most customer success jobs?
The cities with the most customer success openings in New York are New York, Brooklyn, and Albany. New York City dominates because it is home to the greatest concentration of SaaS companies, fintech firms, and enterprise technology employers in the state, while activity in other metros is typically driven by regional headquarters or established anchor employers with dedicated customer success teams.
Are there remote customer success jobs in New York?
Yes, and more than most fields. About 73% of customer success openings tied to New York are remote or hybrid as of September 2026, reflecting the desk-based and digital nature of the work. Fully remote roles are most common at SaaS companies managing distributed client bases, while hybrid arrangements are standard at larger financial services and enterprise technology firms with New York offices.
How can I get hired as a customer success in New York with little or no experience?
The most realistic entry path is moving laterally from a sales development, technical support, or implementation specialist role at a New York-based SaaS or technology company. Large employers such as those in New York City's fintech corridor often hire associate customer success managers and post new-grad openings that value customer-facing experience over tenure. Earning a vendor certification in Salesforce or Gainsight and building a record of resolving complex client issues in a support role gives candidates a measurable edge.
Where can I find and apply to customer success jobs in New York?
You can find and apply to customer success jobs in New York on Migrate Mate, which lists current openings from employers hiring across the state right now. Find roles that fit your experience and location and apply directly to the ones that match.
See All 201+ Customer Success Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Customer Success Jobs